IT Support Engineer

Professional Summary

Skills

Work History

SCOTT MILLARD

*** ***** ****** ****, **********, NC 28092 (H) 704-***-**** (C) 704-***-**** ************@*****.*** Detail-oriented Computer Technician with 8 years of high-quality technical service experience in a large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multi-function printers, Microsoft Office products, Smartphone and Remote Support Tools.

Analytical and critical thinker

Skilled in TCP/IP and WAN

Fast learner

Desktop and laptop repair

Mobile data devices installation

Self-starter

Innovative thinker

Account security maintenance

Systems analysis

Interpersonal skills

Working with shifting priorities

Managing multiple projects simultaneously

Team player

Large computer networks

Customer service expert

Skilled multi-tasker

Remote access support

Mobile devices

IT Support Specialist 11/2012 to Current

Actega North America – Lincolnton, NC

Installed software, modified and repaired hardware and resolved technical issues. Provided advanced level IT support to non-technical personnel within the business. Managed call flow and responded to technical support needs of customers. Resolved customer issues in a clear, courteous and straightforward manner. Identified and solved technical issues with a variety of diagnostic tools. Researched, troubleshot and resolved complex problems independently. Set up PC and Apple desktops and laptops and all types of mobile devices. Used ticketing systems to manage and process actions taken. Provided on-call support for critical issues.

Education

Certifications

Owner 03/2009 to 11/2012

Southpaw Technology Group – Lincolnton, NC

Installed software, modified and repaired hardware and resolved technical issues. Managed call flow and responded to technical support needs of customers. Resolved customer issues in a clear, courteous and straightforward manner. Followed up with clients to ensure optimal customer satisfaction. Identified potential sales and cross-selling opportunities. Managed customers' expectations and experience to a high degree of customer satisfaction. KC-130 Loadmaster/Aircrew 03/1991 to 01/1995

United States Marine Corps – Worldwide

Accompanied aircraft as a member of the flight crew in order to monitor and handle cargo in flight. Announced and demonstrated safety and emergency procedures. Calculated the aircraft weight and balance, performance and fuel requirements. Maintained air-to-ground and point-to-point radio contact with aircraft commanders. High School Diploma: 1986

Ouachita Parish High School - Monroe, LA

Bachelor of Science: Network and Cybersecurity Current American Military University - Charles Town, WV

CompTIA A+ Certified

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