Information Technology Customer Service

Jeffrey M. Stevens

**** **** ********* ****** ******** Cove, TX 254-***-**** ***********@***.***

Targeting IT Position

Upcoming Cybertex Institute of Technology graduate offering a strong academic background in IT combined with excellent hands on experience in IT and Leadership.

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Quickly able to learn and accomplish the missions; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Education

Central Texas Community College – Killeen, TX, 5/2012

AAS in Information Technology

Cybertex Institute of Technology – Killeen, TX, Graduated 12/2012

Central Texas Community College- Killeen, TX 1/2013-12/2013 (Transfer)

Texas A & M University – Central Texas – Killeen, TX Graduated 12/2015

(Transfer to Texas A&M) BS Computer Information Systems

Technology Summary

Certifications: Pending CompTia A+, Security+, MCTS, MCITP, Linux+, and Project+

Systems:

Windows 7/8/XP/Vista, Microsoft Exchange Server 2007, Project+, Security+

Databases:

Oracle, ADB2, Relational Databases

Languages:

Visual Basic, SQL, HTML, XHTML, CSS, C++, Java

Software:

MS Project, MS Visio, MS Office, Lotus Notes

Experience

Future Skies Inc. (08/2016-Present)

Define, document, analyze, perform, and interpret developmental tests for new and/or modified system components. Investigates and resolves operational problems in conjunction with other engineering and technical personnel.

Provide technical support and advice to other engineering groups.

Guide and direct lower level personnel on the set-up and performance of tests.

Act as liaison with outside suppliers in establishing or modifying specifications for purchased items.

Devise and apply testing procedures for parts or sub-assemblies received from outside vendors.

Participate in the development, maintenance and refinement of internal quality control and reliability programs

Experience using Windows 10 to input information and data

Randstad Technology – Baylor Scott & White Healthcare - Deployment Team/Windows 7 Team (10/2013-12/2015)

Deploy, support PC, Laptops, Printers, and various other IT related devices.

Hands-on experience supporting and deploying PC Hardware and Software infrastructure.

Knowledgeable of different programs and application installations.

Install and uninstall Windows 7 operating system to include configuration.

Strong PC support skills.

Ability to work well in team environments.

Ability to lead and assist with complex projects, create and follow work plans. Ability to develop/provide input to all required project documentation.

Excellent and demonstrated customer service and communication skills A positive attitude and a sense of urgency.

Self-motivated.

Excellent problem solving skills.

Knowledgeable of Citrix

Ability to adapt and learn new hardware and software.

A quick learner of software and information technology.

Can work both independently and with-in a team environment.

Proficiency in problem solving, strong interpersonal, time management.

Ability to work with end users and troubleshoot issues in a courteous manner.

Insight Global – Electronic Technician (07/2013 – 07/2013)

Install computer hardware/software

Integrated from Windows XP to Windows 7

Backup data to include user profile and other files needed

ManTech – Electronics Engineer (PTOC) – Ft. Hood, TX (08/2012-02/2013)

Currently have an active Security Clearance.

Experience with testing the NetWarrior Systems

Experience testing and collecting data to help improve new equipment

Experience loading, and collecting data from military equipment

Experience with radios, tablets, androids, smart phones, and other military equipment

United States Army – Fire Direction Chief - Ft. Hood, TX (02/2001-08/2009)

Oversee activities directly related to making products or providing services.

Manage staff, preparing work schedules and assigning specific duties.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Experience with FBCB2 in a combat zone

Experience with the AFATDS system

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Responsible for leadership counseling, informing, training, accountability, equipment, and the health and welfare of soldiers

Knowledge of inventory and accountability of soldiers as well as stock and equipment

Willing to Relocate

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