Customer Service Sales
Resume:
Rosemary Castano
Kissimmee, Florida 34746
****************@*****.***
Objective: Seeking challenging position providing opportunities in a fast-paced environment to utilize my knowledge and background experience in computer applications, clientele service and office management.
Qualifications
Fluent in Spanish
Successful in learning and comprehending new systems and methods.
Able to multi-task and adapted to any environment placed in.
Excellent teacher/trainer; patient and effective when working with a wide range of personalities.
Relevant Experience Sales Associate
Able to meet and exceed sales quota expected of me.
Making sure my knowledge of equipment and training is current.
Assist in all customers’ needs to assure wait time is minimum.
Customer Service
Able to provide world-class service to clientele with professionalism and knowledge.
Assistance in problem solving issues and retention experience.
Maintain customer's accounts up to date by collection procedures, payment arrangements & billing.
Assistance in financial needs and opportunities of clientele with mortgages, banking and retirement.
Teaching/Management
Assisted in a group of 20 new team members for new hire training class.
Did all the hiring and training for small company and maintained scheduling for prompt service.
Managed and ran small doctor's office including scheduling, billing and receptionist.
Helped maintain and control inventory lost for major wireless company.
Handled any escalated issues to get problem resolved in a timely manner.
Employment History
02/2016-06/2017 Relationship Manager Bank of America
01/2005-11/2015 Sales/Customer Svc/ Solution Mgr. Verizon Wireless
07/2003-01/2005 CREW- Credit Risk Early Warning Mgr. Citigroup Financial
06/2001 -07/2003 Customer Svc/ Trainer / Retention T-Mobile Wireless
Education
University of Phoenix previously enrolled for Business Management
Piscataway High School - class of 1996 H.S. Diploma
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