Project Data

Location:

Charlotte, NC

Posted:

June 14, 2017

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Resume:

Rajeev Kumar Verma

Sr. SALESFORCCE Developer

E-Mail: ************@*****.***

Contact: +1-501-***-****

+1-404-***-****

Senior level managerial assignments in Software Development with an organization of repute

Synopsis

• Over 10 years of hands-on of experience in design, Development & Maintaining enterprise Applications.

• Around 5 years of experience in Salesforce applications across a range of domains, platforms and environments.

• Accomplished leader, capable of motivating a staff to its full potential and proven ability to communicate complex information clearly to individuals at all levels.

• Exceptional analytical problem-solving ability with good verbal and written communication skills.

• Technical strengths - Salesforce.com Apps development, customization and configuration using Apex, Trigger, VISUAL FORCE Controllers, Visualforce Pages, Web services API, Java Script, Jquery,, Eclipse IDE and Apex Data Loader Tool.

• Provide technical assistance to customers and Document all technical work, enhance existing documentation, and maintain all documentation in the TD documentation repository.

• Mentored and helped other engineers on the team to refine and fine tune the design of projects from performance and scalability perspective.

• Highly motivated, a self-starter and very strong in troubleshooting & problem solving skills.

• Always willing to learn and can quickly adapt to new technologies and working conditions.

• Experience with SalesForce Customization, Security Access, creating profiles, roles, users, page layouts, email services.

• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects.

• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and SalesForce applications based on Apex Language and leveraging Force.com Platform -- world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

• Having 5 years of experience in Salesforce.com (Sales & Service Cloud), Lightning and force.com

• Extensive experience using Salesforce Administration (SFA), Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, WorkFlows, Approval Workflow, Reports and Dashboards.

• Strong Implementation & Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, Visual Force Pages, and Apex classes.

• Worked on REST & SOAP integrations.

• Worked in Salesforce Connect.

• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.

• Proficient in SalesForce Apex Data Loader.

• Experience in wide range of languages and technologies such HTML, CSS, JavaScript, Jquery

• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

• Worked with Security Controls (Profiles, Roles, OWD, Sharing Rules, Groups, Permission Sets).

• Extensive experience in implementation of Community Cloud & Chatter functionality and Knowledge Base Module and prepared unit test cases to fulfill 75% of code coverage for Apex classes, Trigger.

• Excellent Communication and Interpersonal skills; accustomed to working in both large and small team environments.

• Experience in Siebel CRM.

EDUCATION

MCA from Govt. Engineering College Jabalpur affiliated to Rajeev Gandhi Technical University, Madhya Pradesh in 2003.

CERTIFICATIONS

Salesforce.com Certified Administrator - 201

Salesforce.com Certified Platform Developer 1

Technical Skills

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components & Controllers), Apex Scheduler, Batch Apex, Apex Web Services, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Lightening Component.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com, Platform (Sandbox and Production), AppExchange Package

Operating Systems: Windows XP/2000/NT.

Databases: Oracle, SQL Server, MS Access

Languages: C, C++, Oracle PL/SQL, HTML, XML, JavaScript

Tools/Utilities: Siebel Tool, DAC, OBIEE, Toad, SQL Navigator, WinSql, Terminal Server Client, Remote Desktop Connection, Mercury, Net meeting, JIRA, Quality Center, Microsoft Office Suite, MS VISIO, Splunk, Solarwinds, Vmware & Oracle RUEI.

Methodology: Agile/Scrum Methodology, Waterfall Methodology

Work Experience

Projects Executed:

Client Name: Maximus

From: Sept 2016– Till Date

Sr. Salesforce Consultant

Project: NYSOH Maximus

Description: MAXIMUS has been named one of the 2017 World’s Most Admired Companies by Fortune Magazine, attaining the rank of number eight within the Company’s industry sector. "Our inclusion in this year’s list speaks to the dedication of our employees to helping governments around the world,” commented MAXIMUS CEO Richard A. Montoni. Maximus deliver the highest level of health and human services to communities around the world. Maximus's innovative health and human service programs have transformed lives and strengthened communities.

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Working in Sales cloud.

Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology

Created Objects and fields, Relationships and Record Types, Page Layouts, Profiles and Assignments Rules.

Performed the roles of Salesforce.com Administrator / Implementer in the organization.

Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com

Configured the Salesforce.com environment.

Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.

Implemented pick lists, dependent pick lists, lookups, master detail relationships to the custom objects.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.

Created Custom objects to build new application functionality in the Salesforce.com.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.

Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.

Developed Visualforce page using the extension controller according to the clients’ requirement.

Developed Apex Classes & Triggers to implement the business logic as per the requirements.

Developed SOQL and SOSL queries to get data from different related objects.

Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Provided custom reports and dashboards to support the needs of the users and executives.

Working with web services API.

Developed Unit test class for Apex class and worked for improving code coverage.

Excellent work experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.

Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Created field filters, formula fields, relationships and validation rules to the custom objects.

Was responsible for updating the checklist for testing sandbox environment after the sandbox refresh is done.

Created and customized record types, managed Role hierarchy and Profiles.

Performed the data validation to meet all test condition requirements.

Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into salesforce.com using Apex Data Loader 20.0.

Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Used financial force app exchanged product

Worked in salesforce lightening compoonents.

Skilled in understanding and implementing the new salesforce Lightning Experience.

Used Lightning process builder for visualizing and creating automated business processes.

Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience.

Environment: Salesforce.com, Apex, Visualforce, triggers, testmethod, workflow, validation rules,HTML, AppExchange, report, dashboard, Force.com IDE, JavaScript, XML, Oracle, SQL Server, PL/SQL,

Projects Executed:

Client Name: Dell

From: July 2015 – Sept 2016

Sr. Salesforce Consultant

Project: Delta

Description: Dell Inc. is an American privately owned multinational computer technology company. that develops, sells, repairs, and supports computers and related products and services. Eponymously named after its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide.

Dell sells personal computers (PCs), servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players, and electronics built by other manufacturers..

Responsibilities:

Perform all Admin tasks including managing users, bulk data migrations, creating and maintaining 20+ custom objects and fields, page layout maintenance and support of multiple AppExchange applications.

Packaged and Deployed customizations from Sandbox to other environments using Change-sets and created Unmanaged Packages to deploy on other orgs.

Collaborated with scrum development teams on Release Management tasks to promote tested functionality from sandboxes into production environments.

Used Apex Sharing rules to grant Read / Write access to Accounts and Opportunities for a specific set of users in a private Org-Wide Setting.

Created Objects and fields, Relationships and Record Types, Page Layouts, Profiles and Assignments Rules.

Performed the roles of Salesforce.com Administrator / Implementer in the organization.

Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com

Actively participate in daily scrum meeting and scrum of a scrum meeting

Created and assigned Custom Permissions to give users' access to Custom Processes.

Created detail level & high level design artifacts which supports prototyping through creation of POCs.

Organized KT sessions, helped prepare system appreciation documents & supported the transition process.

Participated in project communications management includes meetings with various stakeholders to discuss on progress of project work products/deliverables & issues on weekly basis.

Monitored all work in accordance with schedules.

Performed requirement feasibility, development, handling User Acceptance Testing deployment to production environment.

Developed Apex Classes & Triggers to implement the business logic as per the requirements.

Developed SOQL and SOSL queries to get data from different related objects.

Environment: Salesforce.com, Apex, Visualforce, triggers, testmethod, workflow, validation rules,HTML, AppExchange, report, dashboard, Force.com IDE, JavaScript, XML, Oracle, SQL Server, PL/SQL,

Projects Executed:

Client Name: Eaton Corporation

From: Dec 2012 – June 2015

Sr. Salesforce Consultant

Project: Eaton

Description: Eaton Corporation is a leading provider of electrical components and systems for power quality, distribution and control; hydraulics components, systems and services for industrial and mobile equipment; aerospace fuel, hydraulics and pneumatic systems for commercial and military use; truck and automotive Drivetrain and Powertrain systems for performance, fuel economy and safety. Eaton has approximately 100,000 employees and sells products to customers in more than 150 countries.

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Created Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on role hierarchy.

Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Migrating Meta data from one sandbox to another sandbox using Force.com IDE tool and change set.

Force.com Migration tool kit for deployment.

Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.

Implemented pick lists, dependent pick lists, lookups, master detail relationships to the custom objects.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.

Created Custom objects to build new application functionality in the Salesforce.com.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, JavaScript, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates, Web Services API.

Projects Executed:

Client Name: Coloplast UK

From: Oct 2011 to Dec 2012

Siebel Developer

Project: Charter Coloplast

Description: Coloplast develops products and services that make life easier for people with very personal and private medical conditions. Their Products are Search stoma products, Bladder & bowel products, Wound care products, Urology products.

Responsibilities:

Worked on Siebel DrillDown, Toggle Applet, Configuring Toolbars & Menus, Creating and Administrating LOV, MVG, Shuttle applet & Association Applet, Creating and Administering iHelp, Audit Trail, State Model, PDQ, DVM, Run Time Events, Personalization & Configuring Home Page.

Configured Data Layer (Table's, Column's, Index's and user Keys), BU (BO’s, BC’s and Fields) and UI Layer (Screens, Views, Applets and Controls) as per the Client Requirement.

Implemented Error Handler functionality for tracking errors.

Worked on Business Services and eScript to implement business functionality as per business requirements.

Worked on Runtime Events for invoking Business Services.

Created the technical design document.

Worked on various aspects of Siebel Application like visibility rules based on positions and responsibilities, Workflows, various Siebel constructs like Toggle Applet, MVG applets, pick lists, Applets, Views, various Navigation methods.

Worked on various aspects of Siebel Application like visibility rules based on positions and responsibilities, Workflows, various Siebel constructs like MVG applets, pick lists, Applets, Views, various Navigation methods.

Implemented the Declarative Configuration Alternatives using Data Validations, User Properties, Workflows & Run time Events. Customized the application using Siebel eScript as alternative to configuration extending the functionality

Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.

Involved in resolving the issues found during Unit Testing & User acceptance Testing.

Responsible for collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans.

Coordinated with onsite coordinator on a regular basis regarding the project activities.

Administering the entire knowledge acquisition process & understanding the technical features of the existing application. Analyzing the change request, change management & service request management.

Giving offshore support to on onsite design team.

Identified, analyzed, fixed existing and reported bugs in the system.

Performance tuning of code, Perform code reviews.

Prepared test plans, Unit testing.

Environment: Oracle 9i, Siebel 7.7/7.7.2.x/7.8, SQL Developer, Toad & Windows XP, Healthcare project, Pharmaceuticals & Eclinical..

Client Name: BT Retail (UK)

From: March 2010 to Oct 2011

Sr. Siebel Consultant

Project: BT 02 - Oneview

Description: BT Retail is one of the telecom service providers and has the highest customer base across the country in the PSTN, Consumer Mobile and Broad Band markets. BT Retail uses Siebel for its sales, support and customer management. This application namely OneView is a Siebel eCommunication application used by a number of agents in BT's Call Centers all across the world. OneView is known to be the largest Siebel implementation for a telecom provider in the European continent owing to its complex functionality, business processes and the number of other applications it talks to. This application effectively handles the Residential and Business Customer data integrating. Order processing for BT Mobile Subscriptions, Service Requests related to Mobile & ISP Services apart from other functionalities.

Responsibilities:

Worked on Performance tuning at UI layer, BO layer and Data Base layer.

Performance tuning of code, Perform code reviews.

Configured Data Layer (Table's, Column's, Index's and user Keys), BU (BO’s, BC’s and Fields) and UI Layer (Screens, Views, Applets and Controls) as per the Client Requirement.

Implemented Error Handler functionality for tracking errors.

Worked on Business Services and eScript to implement business functionality as per business requirements.

Worked on Runtime Events for invoking Business Services.

Created the technical design document.

Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.

Involved in resolving the issues found during Unit Testing & User acceptance Testing.

Responsible for collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans.

Coordinated with onsite coordinator on a regular basis regarding the project activities.

Giving offshore support to on onsite design team.

Identified, analyzed, fixed existing and reported bugs in the system.

Performance tuning of code, Perform code reviews.

Prepared test plans, Unit testing.

Worked on Siebel EAI - Siebel Integration Object, Integration Component, Data Mapper, Data Conversion, Data Transport & Inbound Web Services.

Environment: Oracle 9i, Siebel 7.7/7.7.2.x/7.8/8.0/, PL/ SQL Developer, Toad & Windows XP

IBM India Pvt. Ltd

Client Name: Ricoh Europe B.V.

From: Sept 2007 to Feb 2010

Siebel Siebel Developer

Project: Ricoh IoD Tams

Description: The RFG in Europe is leader in the office copier market, RFG integrated with Lanier and NRG Group which re much flourished in other parts of Europe such as UK and Benelux Region, which can also be taken as subsidiaries of RICOH. The project included 2 Architectures for RICOH i.e., one for the Europe and the other one for the UK Market.

Responsibilities:

Configured Data Layer (Table's, Column's, Index's and user Keys), BU (BO’s, BC’s and Fields) and UI Layer (Screens, Views, Applets and Controls) as per the Client Requirement.

Implemented Error Handler functionality for tracking errors.

Worked on Business Services and eScript to implement business functionality as per business requirements.

Worked on Runtime Events for invoking Business Services.

Created the technical design document.

Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.

Involved in resolving the issues found during Unit Testing & User acceptance Testing.

Responsible for collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans.

Coordinated with onsite coordinator on a regular basis regarding the project activities.

Giving offshore support to on onsite design team.

Identified, analyzed, fixed existing and reported bugs in the system.

Performance tuning of code, Perform code reviews.

Prepared test plans, Unit testing.

Environment: Oracle 9i, Siebel 7.7/7.7.2.x/7.8, SQL Developer, Toad & Windows XP

IBM India Pvt. Ltd

Client Name: T-COM Deutschland

From: March 2007 to Aug 2007

Siebel Siebel Developer

Project: T-COM (Eagle)

Description: Deutsche Telekom AG (DTAG) is the largest telecommunications company in Germany and EU. The objective here is to develop a robust and stable application and at the same time with fast response time. The client has decided to go with Siebel eCommunications Application, IBM Deutschland is involved in carrying out Gap Analysis and IBM India is responsible for Build i.e., configuration, scripting, workflows.

Responsibilities:

Configured Data Layer (Table's, Column's, Index's and user Keys), BU (BO’s, BC’s and Fields) and UI Layer (Screens, Views, Applets and Controls) as per the Client Requirement.

Implemented Error Handler functionality for tracking errors.

Worked on Business Services and eScript to implement business functionality as per business requirements.

Worked on Runtime Events for invoking Business Services.

Created the technical design document.

Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.

Involved in resolving the issues found during Unit Testing & User acceptance Testing.

Responsible for collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans.

Coordinated with onsite coordinator on a regular basis regarding the project activities.

Giving offshore support to on onsite design team.

Identified, analyzed, fixed existing and reported bugs in the system.

Performance tuning of code, Perform code reviews.

Prepared test plans, Unit testing.

Environment: Oracle 9i, Siebel 7.7/7.7.2.x/7.8, SQL Developer, Toad & Windows XP

Patni Computer Systems Ltd, Mumbai

Client Name: Genworth Finance (GE Insurance)

From: Dec 2005 to Feb 2007

Siebel Siebel Developer

Project: GEFA Siebel Support

Description: Genworth Financial Assurance (GEFA): Genworth Financial (one among the largest U.S. insurance and financial services holding companies) became public listed in 2004 and already is a component of the S&P 500 index of leading U.S. companies and is ranked #223 on the Fortune 500. It has four main departments: RI&I (Retired Income and Insurance), LTC (Long Term care), Admin Systems and Headquarters (Related to financial Activities and Annuities). Siebel is mostly used in RI & I. The Project deals with Maintenance/ Enhancement and Production Support of Siebel Sales Application .The work product delivered would be as per the requirements defined by Genworth Business/ IT. The Project Scope involves the following integral areas of Siebel Tools and Application. Assignment Manager and User Creation: creating/ modifying user profiles, creating/modifying employee hierarchy, assigning channel & divisions, creation of position and responsibilities. Workflow: Creating Workbasket Activities

Responsibilities:

Configured Data Layer (Table's, Column's, Index's and user Keys), BU (BO’s, BC’s and Fields) and UI Layer (Screens, Views, Applets and Controls) as per the Client Requirement.

Implemented Error Handler functionality for tracking errors.

Worked on Business Services and eScript to implement business functionality as per business requirements.

Worked on Runtime Events for invoking Business Services.

Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.

Involved in resolving the issues found during Unit Testing & User acceptance Testing.

Responsible for collecting, understanding, and transmitting the business requirements for the project, and translating these into functional

Contact this candidate