Engineer Management

P.O. Box WJ *** Phone: +233-**-*******/+233-**-*******

Weija, Accra E-mail: ac0uez@r.postjobfree.com or

Ghana ac0uez@r.postjobfree.com

Skype-id: dela.dogbe

Dela Dogbe

CAREER OBJECTIVE

A challenging position in Research and Development in Telecommunication Engineering, Telecommunication Management or any related field. PERSONAL PROFILE

An individual who is hardworking, smart, self-motivated, innovative, reliable, learns quickly and gets on well with people.

A leader, who is responsible, plans and organizes resources. WORK EXPERIENCE

Support Engineer (West Africa)

VeriFone Mobile Money Ltd (March, 2016 to date)

VeriFone Mobile Money and Youtap! customer support

Working closely with Marketing teams for services setup and training on new system updates

Working closely with Marketing team for requirements gathering for system updates and aid in new software developments

POS device software setup and configurations

mPOS device software setup and configurations

Managing backup of the oracle databases

Monitor customer database backups and resolve issues as they arise

Monitor customer’s production systems and identify performance bottle necks before they escalate

Respond and resolve customer queries in a timely fashion

Following up open issues and liaising with the end customer to seek a resolution

Installing patches

Performing database queries

Eclipse application software installation

Assisting with new customer implementations

Monthly customer and management reports

Using Atlassian JIRA Service Desk for tickets management Kirusa Inc (Ghana)

Support and Deployment Engineer (November, 2015 to March, 2016)

Provide Deployment & Consulting services to create & maintain test and production environments in project deployment phase.

Lead technical role in the deployment and successful integration of Kirusa products into customer network environments.

Lead technical upgrades and expansions of Kirusa products within a

customer production environment.

Providing and communicating technical solutions to internal teams, and delivery project teams.

Establish installation procedures for day to day site and environment management.

Working for continuous improvement to achieve customer satisfaction. Solutions Engineer

Vodafone Ghana (January, 2011 to November,2015)

Intelligent Network (SurePay) subject Matter Expert roles on projects integrating to the IN and Charging system and Surepay Operational support.

Development and configurations of promotions on Surepay platform

Defining and implementing all tariffs on Surepay Platform

Development of the Vodafone X campaigns on Surepay Platform

Development of the Vodafone 1 Ghana for your pocket Promotion on Surepay Platform

Development of Vodafone Data Promotions on Surepay Platform

Development of various Data bundles and tariffs on Surepay Platform

Development and configuration of Fixed voice bundles promotions on Surepay Platform

Development and configuration of SMS bundles promotions on Surepay Platform

Development and configuration of Vodafone One Network roaming on Surepay Platform

Development and configuration of Vodafone Passport on Surepay Platform

Development and configuration of Vodafone RED offers on Surepay Platform

Support in troubleshooting any tariff/promotional issues on Surepay

Solution Engineer/architect interfacing Technology and the Business Unit in running promotions and tariff changes on Various platform including: Alcatel Lucent Surepay platform, SMSC, USSD gateway, CRBT, IVR platforms and Huawei Convergent Billing Solution,

Responsible for Technical Design/Architecture for Solutions Development Department

Working with Marketing team to run campaigns on Loyalty Management systems.

Assisted in delivery of Convergent Billing solution from Huawei

Assisted in delivery of Huawei Value added and IVR bundle solution

Successful delivery and development of promotions for the Business

Successful delivery of Various international/roaming tariffs

Continuous engagement with Business Unit, Revenue Assurance, Fraud, Risk & Security, Finance and other Technology departments to plan, develop and implement new tariffs and run promotions

Value added services solutions

Contribute to the formulation of annual operating plan and budget for the Products & Tariffs unit which supports the broader Solution Development business strategy.

Lead the end-to-end solutions design effort for complex solutions requirements in conjunction with the design authority, delivery management, and operational teams within the technology organisation.

Manage processes for defining a comprehensive tariffs requirements definition and ensure that the user/customer requirements are fully captured and agreed with business unit

Intelligent Network(IN) 2nd Line Support Engineer

Millicom Ghana Ltd (January, 2009 to December, 2010)

Feasibility, solution design, implementation of promotions for the Business

Development of the Tigo SOS promotion

Development of Tigo Number 1 promotion

Development of various Tigo tariffs and promotions.

Provide second line support on all IN related issues.

Prepare and perform UATS for IN/VAS products and services.

Operation, Maintenance, of IN & Charging System.

Working with vendors on platform and service upgrades.

Upgrade from IN to Online Charging System(OCS).

Assisting the commercial team to get products requirements defined.

Configure links between IN nodes and all other Nodes

Perform system and database optimizations for efficient running of the platform.

Intelligent Network (IN/VAS) Engineer

Millicom Ghana Ltd (July, 2007 to January, 2009)

Providing solutions to all IN/VAS support issues

Providing support and monitoring of SGSN, GGSN, CRBT,USSD gateway, SMSC nodes.

Card Management Point(CMP) maintenance and recharge card creation

Management of all Intelligent Network Nodes

Ensuring Physical connectivity to all IN/VAS nodes

Performing daily database backups of Service Control point(SCP) and Service Management Point(SMP) database

Subscribers creation on the Intelligent Network

Informix Database optimization for SCP’S and SMP’S

Working with Billing/Revenue Assurance to test products on the test platform before rollout to live platform

Support Engineer (Industrial Placement)

Innovert Ghana Limited (July, 2006 to August, 2006)

Maintenance of electronic billboards

Design and Manufacture of electronic billboards

Testing and inspection of gear motors

EDUCATION AND QUALIFICATION

DELTA INTERNATIONAL UNIVERSITY, NEW ORLEANS(USA)

MBA. Management (From June, 2009 to January, 2011) KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY

(KNUST), KUMASI

BSc. Electrical/Electronic Engineering; First Class Honours (From September, 2000 to May, 2005)

Research Topic: “Design and Construction of electronic billboards” GHANA NATIONAL COLLEGE, CAPE COAST

Senior Secondary School Certificate Examination, SSSCE (From January,1996 to Dec, 1998) CERTIFICATIONS, TRAI NINGS & PROFESIONAL EXAMS

VeriFone Mobile Money Systems Administration May 2016

Huawei Convergent Billing Systems(CBS) Administration and Maintenance – September 2015

ADSL basic training from Vodafone technology academy – 1st February, 2013

LTE core network basic training from Vodafone technology academy – 30th January, 2013

FEMTOCELLS basic training from Vodafone technology academy – 11th January, 2013

Team Leadership Course from Harvard Manage Mentor – 17th October, 2012

Budgeting Course from Harvard Manage Mentor – 8th August, 2012

Presentation Skills Course from Harvard Manage Mentor – 14th July, 2012

Alcatel-Lucent Enhanced Services Manager(ESM) for System Administrators (Surepay)– 18th December, 2012

Alcatel-Lucent Mi-life Application Server(MAS) Operation, Administration and Maintenance (Surepay)– 14th December, 2012

Alcatel-Lucent Online Charging Systems(OCS) buckets and bundles(Surepay) – 6th December, 2012

Alcatel-Lucent Recharge Management Systems(RMS) overview

– 5th December, 2012

Business Logic Loyalty Management Systems- June 2011

Huawei Online Charging Systems(OCS) Administration and Maintenance – June 2010

Huawei Tellin Wireless Intelligent Network System Administration- 13th January 2009

Huawei Intelligent Network Advanced Processes (SMPSER & SCPSER) - 6th January 2009

SmartTrust SP3.0 Administration training – 6th May 2008

GSM System Survey – 16th September 2008

Huawei Intelligent Network Basic Training – 23rd March 2008

Informix training

UNIX training

SS7 training

Charging training

Colour Ring Back tone(CRBT) Training

SKILLS ACQUIRED

Telecommunications & Networking:

Research and Development

Intelligent Networks (IN) and VAS design, installation, configuration, troubleshooting & maintenance

Signalling System 7 (SS7) Networks configuration

Computer Networking, IP Routing

Quality Standard Control and Acceptance Testing

Computer Skills:

Operating Systems

UNIX, HP-UNIX, SUN –Solaris, Linux, Windows NT/2000/XP, Windows Server 2000

Database: Informix RDMS & SQL Server, Oracle DBMS

MS Office applications.

Programming Skills: Shell Scripting, PHP

Project Management Skills:

Leadership and Interpersonal Skills:

Accept responsibility and supervision and relate well with co-workers

Managing and directing projects

ACTIVITIES AND SOCIETAL MEMBERSHIPS

Student Membership, National Society of Black Engineers (2000 - ) Hall Representative, National Society of Black Engineers (2002 - 2003) Public Relations Officer, KNUST Electrical and Electronic Engineering Student Association

(2003)

Member, Ghana Engineering Student Association (2000 -2005) Member, KNUST Electrical and Electronic Engineering Student Association (2000 -2005) Member, International Association for the Exchange of Students for Technical Experience (IAESTE)- (2001 -2003)

HONORS AND AWARDS

Global Heroes Award, Vodafone Ghana Ltd (October 2014) for innovative implementation of Youth propositions(Vodafone X) on Surepay.

Local Heroes Award, Vodafone Ghana Ltd (April, 2014)

Local Heroes Award, Vodafone Ghana Ltd (November, 2012)

Placed in top 5% of graduating class, Electrical/Electronic Engineering, KNUST (May, 2005)

College of Engineering Dean’s list, Kwame Nkrumah University of Science and Technology (2000-2005)

National Maths and Science Quiz contestant, Ghana National College

(1998)

1997 Best Mathematics Student, Ghana National College

1998 Best Mathematics Student, Ghana National College

1998 Overall Best SSSCE Candidate, Ghana National College INTERESTS

Emerging Technologies

Telecommunication Systems

Computer Systems and Networks

HOB BIE S

Reading and Writing

Listening to Music

Watching Football and Movies

RE F E R E NC E S

Henry Sewordor

Head, Products and Tariffs

Vodafone Ghana, Accra

Mobile: +233-**-*******

Email: ac0uez@r.postjobfree.com

Prince Sarpong

IN expert, Millicom Africa, London Office

Mobile: +233-**-*******

Mobile UK: +447*********

Email: ac0uez@r.postjobfree.com

Ekow Asamoah

Project Manager, VeriFone Mobile Money

Mobile: +233*********

Email: ac0uez@r.postjobfree.com

Date: 15th January, 2017 Signature: DD

Contact this candidate