Management Manager

CHRISTINE HUTMACHER

940-***-**** • Denton, Texas • ***********@*****.***

CHANGE MANAGEMENT AND LEARNING SOLUTIONS PROFESSIONAL LEARNING STRATEGY DEVELOPMENT • TEAM LEADERSHIP • RELATIONSHIP MANAGEMENT Senior learning development leader recognized for managing change and technology adoption in transitional environments. Strong technical and business qualifications with an impressive track record of more than 25 years of leadership experience in corporate technology learning and development management, change initiatives, delivery and process improvement in diverse industries, including hospitality, retail, technology and manufacturing. Strong track record of successful partnerships with cross-functional teams that collaborate as a focused unit to achieve business goals.

Strategic Planning & Leadership Learning Strategies & Solutions Change Management

Project Management Cross-functional Team Leadership Mergers & Acquisitions

Knowledge & Content Management Workday ERP Implementation Budget Administration KEY MANAGEMENT STRENGTHS & EXAMPLES OF SUCCESS

Led $15M+ multi-year technology stability and modernization effort. Expanded service offerings, reduced costs, improved IT brand reliability

Eliminated $6M of operating costs

Proven ability to quickly analyze key business drivers and develop learning strategies for achieving business goals.

Change agent with proven success within varied organizational structures and Corporate cultures

User advocate who brings clarity to the learning technology experience

Visionary leadership for driving change, aligning IT strategy to Business strategy, and achieving competitive advantage through technology

PROFESSIONAL EXPERIENCE

CEC ENTERTAINMENT, INC. (Chuck E. Cheese’s), Irving Texas, 2012 2016 CEC Entertainment serves as the nationally recognized leader in family hospitality. The Company and its franchisees operate a system of 600 Chuck E. Cheese’s and 142 Peter Piper Pizza stores, with locations in 47 states and 12 foreign countries and territories. More than a million happy birthdays are celebrated in its stores every year. Annual revenues in excess of $1B with 20,000+ employees.

Manager, Learning and Knowledge Management

Charged with developing best-in-class blended learning solutions and knowledge management strategies, establishing sound processes and procedures for a dynamic, agile, and growing company. Established enterprise-wide best practices for developing and delivering innovative learning, communications and support to connect and engage a geographically disperse audience. Promoted best practice in strategic messaging, instructional design and learning objectives. Leveraged continuous improvement process to ensure alignment with project deliverables and business goals.

Motivational and authentic leader with the ability to inspire trust, clarify purpose, align organizational systems, unleash individual talents, and build long-standing, collaborative relationships throughout all tiers of an organization. Leveraged solutions to meet strategic goals while maintaining a cost-aware and practical approach to using time and resources.

Managed conversion to Workday ERP (HCM, financials, budgeting, payroll and benefits) and associated integrations. Partnered with HR, Operations stakeholders and associates to align goals; provided JIT approach to broad array of consistent and current content. Adapted system to acquisitions.

Defined and implemented transformative technology learning initiatives influencing 600+ store locations and corporate employees, including Workday ERP, Ricoh document warehouse, Service-Now portals to service desk, Accounts Payable vendor interface and Human Resources new hire candidate interface, NCR Labor/Inventory management systems.

Innovated learning solutions and communication plans to implement document warehouse SaaS Ricoh, NCR back-office labor and inventory systems and Service-Now portals to service desk, Accounts Payable and Human Resources. Transitioned content management to SharePoint knowledge library for global access. SALLY BEAUTY HOLDINGS, Denton, Texas 1993 2012

Sally Beauty, Inc. is a global distributor and retailer of professional beauty products with revenues of $3.8B annually. SBH sells and distributes through more than 4,800 stores, including 150+ franchise units, throughout the United States and Puerto Rico, the United Kingdom, Belgium, Chile, France, Canada, Mexico, Ireland, Netherlands, Spain, Germany and Peru.

Content Manager

Accountable for knowledge management strategies and practices. Extensive collaboration with leadership to develop learning curriculum and training support, change management, SOX compliance. Responsible for on-time delivery of content projects. Managed complete documentation lifecycle. Collaborated with subject matter experts to create learning solutions and training curriculum. Managed change initiatives, with focus on mergers and acquisitions.

Responsible for Service-now process improvements and adoption

Transitioned content management to SharePoint knowledge library; developed training and adoption program.

Developed disaster recovery plan; oversight of project management processes; established proactive support culture. Quality Assurance & Content Manager

Developed and managed an agile-method quality assurance team, process and strategies, growing to level 2 maturity. Implemented cross-functional processes to ensure compliance. Defined governance for quality assurance test process and accountability. Responsible for maintaining controls and ensured compliance of SOX and PCI DSS requirements. Managed complete documentation lifecycle, including ongoing maintenance. Developed and managed learning strategy and content to support custom software development. Collaborated with subject matter experts to develop training.

Established QA testing environment and practices

Managed knowledge management, learning strategy and curriculum, and communications

Managed business continuity/disaster recovery processes and plan Editor & Training Manager

Developed and managed learning strategy and technical content to support custom software development. Responsible for needs assessment, identifying training needs and deploying curriculum. Created and directed dedicated training facility. Managed change initiatives, with focus on mergers and acquisitions. EDUCATION

BS University of North Texas, Denton, Texas

CERTIFICATIONS/CONFERENCES

ITIL v3 Foundation license GR750226690CH

American Society for Quality certified quality improvement associate 2005

“Learning Solutions to the Field: introducing and supporting Workday,” presented to Workday regional user group, June 2014

SharePoint TechFest, May 2014, May 2015, May 2016

Project Requirements Gathering and Development, June 2011 Quality Management seminar, Reno, Nevada 2005

American Society for Quality Fort Worth chapter conference 2005, 2006 & 2007 American Society for Quality Dallas chapter conference 2005 & 2006

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