Engineer Help Desk

DAVID RAMOS

** ******** ******, *******, *** JERSEY 07013 • Home: 973-***-**** • Cell: 201-***-**** • ***********@*****.***

Professional Summary

To expand my horizons and move toward an expanded role in IT. System Engineer with 20 years experience. Areas of expertise include desktop support, printer management, Digital Video Recording camera systems. Skills

Project management. Self-motivated.

Team leadership. Data management.

Team liaison. Process implementation.

Staff development.

Strong verbal communication.

Conflict resolution.

Work History

Systems Engineer, 07/1998 to 01/2017

Hartz Mountain Industries – Secaucus, NJ

Help desk.

Microsoft Office Suite.

Active Directory.

ShoreTel Voice over IP.

Hewlett Packard's WinJet Admin.

Hewlett Packard printers/plotters.

Digital Sender Software.

HIK Vision, Ever Focus, Honeywell Digital Video Recorders. IP/analogue based surveillance cameras.

VMWare.

Citrix.

Integrate Mac OS X based system with Microsoft environment. Support, licensing for Autodesk Building Design Premium. VPN.

Internet service for remote sites for computer access. Engineer Windows 7 Professional based workstations. Hewlett Packard Printer server appliance, Windows Server 2008 print server. Adobe's Creative Design Suite 5.5 user support.

PC/Server Hardware.

Mac Hardware.

Systems Analyst, 01/1997 to 01/1998

Credit Suisse First Boston – New York, NY

Help desk.

Migrated users to Microsoft Network Environment.

Assembled, deployed workstations.

Associate Coordinator, 01/1990 to 01/1994

Society of Nuclear Medicine – New York, NY

Human Resources administration.

Invoicing of classified, general advertisements.

Setting up remote office for Society meetings.

Produce documents for onsite meetings.

Data entry.

General clerical duties.

Store Manager, 01/1986 to 01/1990

Albert Lechter's Incorporated – Harrison, NJ

Manage sales and marketing within the store.

Staffing management decisions.

Payroll, inventory management.

Education

A.A.S: Computer Graphics and Design Drafting,

Queensborough Community College - Bayside, NY

Interests

Railroad History, Public speaking, Private tour guide "High Line Park", Photography, Photoshop, Scale Model Trains.

Contact this candidate