Human Resources Customer Service

Linh T. Vo

**** ******** **** ******* ****, IL, *0133 630-***-**** *******@*****.***

SUMMARY

Knowledgeable Human Resources Associate background with extensive experience in recruiting, phone interview screening, and reference checking. Has effective organization of candidate qualifications, interview results, and outcomes. Extremely motivated, sense of urgency, and team-oriented individual driven to achieve results.

EXPERIENCE

OPEN ADVERTISING, MARKETING FIRM Chicago, Illinois

Human Resources Talent Acquisition May 2016 - Present

Devised and executed strategic recruitment plans aligning with company’s recruitment strategy

Posted employment opportunities with various employment websites

Utilized online recruiting services in researching and contacting candidates

Coordinated with hiring managers to identify staffing needs

Scheduled interviews and tracked successful hires

Implemented new ideas for recruitment, retention, and improvements to better the business

CHILDREN’S HOME + AID Chicago, Illinois

Human Resources Intern August 2015 – December 2015

Maintained and updated digital and hard copy human resources files

Prepared and supported training sessions and orientations for new Staff, Volunteers, and Interns

Assisted the Human Resources staff and Volunteer Coordinator with several project and events

Created multiple step by step procedures for various projects for future interns

Worked with the senior HR vice president with revising the employee engagement survey given out to current employees

LOTUS CAFE Chicago, Illinois

Assistant Manager August 2014 – May 2016

Lead and maintained superior quality customer service in a high volume environment

Ensured that transactions were processed efficiently and swiftly during fast-pace operations

Reconciled and resolved customer issues with utmost professionalism and promptness

Assessed a candidate’s fit with their company

EDUCATION

DEPAUL, Chicago, Illinois

PHR Certification, in progress, 2017

UNIVERSITY OF ILLINOIS AT CHICAGO, Chicago, Illinois

Bachelors of Arts, Applied Psychology and Sociology, 2015

COLLEGE OF DUPAGE, Glen Ellyn, Illinois

Associates of Arts, 2013

AFFILIATIONS

VIETNAMESE STUDENT ASSOCIATION AT UIC Chicago, Illinois

Historian, Member August 2014 – December 2016

Managed and endorsed social media accounts with a marketing focus to target potential members

Organized and documented VSA events as the photographer and videographer

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