Entry level Network Engineer
Resume:
Amy Soliman
Bowie, Maryland 2072
**************@*****.***
Objective: Seeking position as a Network/ or System engineer position which offers challenges, career development and where my resourceful experience skills will add value to organizational operations.
Technologies/Software: Windows Server 2003/2008/2012, VMWare vSphere ESXI 4.x/5.x/6.x, Active Directory, Microsoft Exchange 2003/2007/2010/2013, Office 365, Intermedia, Citrix, VMware VDI, Amazon Web Services (AWS), Symantec Backup Exec, Dell AppAssure 5/5.4.3. and Rapid Recovery 6/6.1.0, SQL Studio Management 2008/2012, All Windows Operating Systems, Mac OS X, MS office, Anti-Virus (Trend Micro, Malwarebytes, Adware cleaner), McAfee MX logic, Proof Point, LabTech, ConnectWise.
Skills: Technical Troubleshooting, Software Installs, System Security, Backup and Recovery, Mixed-Platform Environment’s, User training and Support, Testing and documentation, System and Network administrator.
Education
Prince Georges Community College Largo, Maryland
A.A. In General Education -2016
Applied Science – Cyber Security- December 2017
International Institute of Commerce
A.A. In Business and Public Relations -1993 Alexandria-Egypt
Certifications
•Cisco CCNA Routing and Switching – 2016
•Cisco CCNA Security- in Progress
Work Experience
DP Solutions 02/2017-Present
Network Engineer Tier 1
MSP (Managed Service Provider) support 300+ different customer environments.
Resolved over 15+ tickets on average a day using ConnectWise.
Analyze large data in high stressed environment while multitasking between different client issues.
Perform daily back up checks and remediation for Back Up/ Disaster Recovery customers through Dell AppAssure software, Rapid Recovery, Replay4 and ISAO.
Remediate back up failures, replication and repository issues.
Perform full server, file, and mailbox restores using backup software solution.
Perform scheduled quarterly disaster recovery test for clients.
Manage and support multiple hosted environments with 50+ VM servers.
System documentation maintenance and review in ConnectWise.
Created documentation based on the Disaster recovery test.
Created documentation on performing file/folder, mailbox and server restores.
Document and cross train team on supported technologies.
Resolve critical issues: Offline server’s, fail over clustering and low disk space.
PC and user provision (virus cleanup, software and hardware installation), Citrix, outlook and exchange, Server backups and daily monitoring.
Updated and improved the System Security by 50%, security patch management plan by 35%, and system boundary by 20%, risk assessment documents by 10% for the client.
User setup and termination using Active Directory, Microsoft Exchange, and Office 365.
Utilizing VMWare console to access and maintain customer environments.
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Remote access solution implementation and support: Citrix, Terminal service, and VPN.
Networking
Knowledge of Cisco VLANs, trunking, spanning tree, routed and routing protocols.
Good knowledge of cabling types and tools for testing cables and ability to detect and prevent intrusion.
Knowledge of configuration and troubleshooting of routing protocols - RIP V1/V2, OSPF, IGRP & EIGRP.
Back-up and restore of all critical resources including router & switches IOS, Outlook, DHCP, DNS.
Functioning knowledge of wan solution, protocol HDLC, PPP.
Knowledge of DHCP Server, DNS Server, Proxy Server on Linux and windows.
Security administration port security on switch and IP security on Router via Access-list.
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, TFTP)
Knowledge of firewalls, VPNs, IPS, IDS, ASA, and Cryptography.
Other Skills
Fluent in Arabic language.
More than 12 years in customer service experience.
Great attention to detail.
Comfortable and familiar with working in a dynamic environment and producing. quality work with demanding timelines.
Contact this candidate