Customer service/ Data Entry

Summary

Experienced in Admin/ Clerical, Customer Service and experienced Call Center individual with ability to interact well with extensive series of personalities. Accustomed to working with deadlines, performs well under pressure. Also comfortable in dynamic and fast paced environment, high energy and an efficient individual. Experienced with 10 Key, Data Entry, Microsoft Word, Lotus Notes, Windows, Max-Star, Kidz-Gui System, Bsot, Workbench, Salesforce and Cisco. Professional Experience

Gardea Home LLC 03/2015 - Current

Caregiver/Customer Service

● Prepare daily care plan

● Assist with basic needs and outside errands

● Meal preparation

● Housekeeping

● Companionship

● Transfer and transport

● Monitor medication

Ceco Concrete Construction (Aerotek Staffing) 08/2014 – 01/2015 Office Administrator

● Admin - Clerical

● Daily Log

● Payroll

● New Hire Application

● Data Entry

● In/Out Bound calls

● Scheduling/Tracking

● Safety Check meeting

● Coordinating Meeting

Franklin Energy ( Aerotek Staffing) 11/2013 – 08/2014 Project Coordinator / Customer Service

● Processing rebate applications

● Follow ups with HVAC contractors

● In/Outbound calls

● Clerical

● Filing and faxing

● Sort Mail

● Outreach Events

Comcast (Fellows Staffing) 09/2 011 – 11/2013

Business Sales Support/Business Error Resolution Customer Service

Scheduled and confirmed pending Comcast installations via Cisco.

Researched business accounts information using multiple systems.

Resolved customer complaints by escalating issues to correct team.

Order Acceptance and Rejections

Order Entry

Resolved Pass Pending and Errant Orders

Construction

Pre-install Business Escalations

Project Management

H.F.S 10/2007- 03/2010

Entered coded pay and nonpay orders in Kids System.

Process rejections and forward orders to States Attorney’s Office.

Date stamp and images all necessary documents.

Referred and reject court orders to uib, error message or court.

Maintained record of assignments entered and requested from Clerk Office.

Back up for Customer Service.

Received Inbound Calls.

Marshall Field’s/ Macy’s 01/2006 - 09/2007

Guest Services/ Cashier

Check-out clerk

Stock assigned area

Maintain general facilities maintenance

Expedited order to the chief

Balance a drawer at the beginning and the end of each work period J & N E nterprises 03/2003 - 06/2006

Customer Service Call Center

Received inbound calls

Fax as well as direct contact and follow up

Provide the highest level of customer service support to customers where substantial product knowledge is needed.

Changing customer's’ long distance services

Handled business and residential accounts

Create and terminate accounts

Processed telephone credit card payments

Courtesy call backs

Education

John F. Kennedy - Diploma

Harold Washington College - Associates Degree

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