Customer Service Manager
Resume:
Christopher Landry
Motivated, adaptable service professional with over 5 years high-volume restaurant experience in top-rated restaurants and 4 years management experience. Extensive wine beer and cocktail knowledge with the passion and skills to innovate and make an impact on a forward thinking bar program. Considered an expert in: Tequila, Beer and whiskey knowledge as well as mixology and craftwork.
S Longmore
Mesa, AZ 85202
************@*****.***
RELEVANT EXPERIENCE
Recognized for outstanding customer service.
Oversaw an increase of positive online reviews for our establishment.
Created a list of signature drinks that increased bar revenue.
Oversaw all day to day operations and overreaching marketing and financial plans.
Led a team of 20+ to complete tasks in a timely manner.
Oversaw and managed staff while simultaneously engaging with customers in a front/back-of-house setting.
Created and implemented training protocols and standards.
Played an instrumental role in increasing guest satisfaction from 54% to 92%
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Answered telephone calls and responded to inquiries.
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
Estimated amounts and costs of required supplies, such as food and ingredients.
EDUCATION
University of Arizona
Coursework in: Business Administration, Finance and Management, Computer Science and Network Administration
Pima Community College
Coursework in: General Studies
Sahuaro High School Graduate
Coursework in: Cisco Networking, A++ and DECA
QUALIFICATIONS
●Staff development
●Operations management
●Policy/program development
●Staff training
●Supervision and direction
●P&L management
●Cost reduction
●Performance tracking and evaluation
●Front desk training
●Client and vendor relations
●Basic accounting
●Extensive spirits knowledge
●Inventory Control, upkeep and trafficking
●FoodHandler, SafeServ, TiPS Cert, Title 4 Manager Cert
SKILLS
●Basic Accounting
●Technology Savvy
●Excellent Judgement
●Excellent Communication skills
●Calm under pressure
●Adaptable
●Complex problem solving
●Customer service oriented
EXPERIENCE
Living Room Wine Bar & La Sala Tequila Cantina - Chandler, AZ - Manager
NOVEMBER 2016 - PRESENT
Host restaurant daily, assist and support staff on the floor with any needs.
Became face of property to make engaging and lasting relationships with guests; building loyalty.
Create bar program including entirety of selection, cocktails and specials.
Encourage organic social media presence with unique and exciting libations and excellence in service
Completed all projects and goals within expected timelines including grand opening and other events
Design and implement comprehensive training programs and resources for service, spirits and fares.
Hire, train and coordinate staff of 20+ in elevated knowledge, service, maintenance and supervision.
Met or exceeded goals including 28% total labor, 19% bar cost, lowest company inventory and more.
Negotiated with vendors and distributors to establish impressive selection with budget restrictions
Managed a company cooperative that handled large orders and distribution for 7 separate stores.
Assisted in secondary concept opening off site with bar knowledge and on-site menu creation.
Salud! - Starr Pass JW Marriott Tucson, AZ - Lead Bartender
APRIL 2014 - AUGUST 2016
Made engaging connections with guests to create loyalty.
Ensure that alcohol was consumed in designated areas only.
Negotiated with vendors for better pricing options.
Met with distributors and representatives to make decisions for inventory.
Create requisition orders nightly for out of stock items.
Monitor glassware and stemware inventory.
Lowered inventory cost with higher margin spirits to maximize profits.
Maintain familiarity with the latest in mixology, bar equipment and sanitation standards.
Maintain full knowledge of all menu items, contents and preparation methods as well as available wine, beer and spirits.
Americlean - Dry Clean Innovations Wheaton, IL - General Manager
JANUARY 2010 - MAY 2013
Reduced and controlled expenses by negotiating with multiple vendors and implementing daily inventory systems.
Developed incentive performance plan which motivated staff and resulted in lower machinery up-time and cost.
Executed advertising campaign not only online but utilizing physical marketing.
Recruited, hired and trained up to 20 new employees for customer service, processing and delivery.
Identified inefficiencies and implemented process improvements.
Oversaw day to day operation of plant and customer service desk.
Tuscan Tavern & Grill - Lake Geneva, WI - Bartender
JANUARY 2013 - DECEMBER 2013
TGI Fridays - Briad Group/Carlson Tucson, AZ & Chicago - Assistant Manager
AUGUST 2009 - MARCH 2010
PROFESSIONAL & PERSONAL REFERENCES
Living Room / La Sala Kitchen Manager - Coworker
Saul Bolanos - 8465 W Queen Creek Road - (480) 287 - 0989
Primo Supervisor - Supervisor
Frank Castro - 3800 W Starr Pass Blvd 520-***-****
Finance and Loan Specialist - Coworker
Jose Briceno - 520-***-****
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