Alex Leonovich

Mobile: 267-***-****

Abington, PA 19001

Email: ac0tph@r.postjobfree.com

Objective:

To obtain an IT support / Desktop Support Specialist position that invites technical challenges in support and administration of different platforms.

Experience:

CSS, inc., 01/2017 – 03/31/2017

Client: Lannett inc.

Desktop support

Maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.

Documents, maintains, upgrades and replaces hardware and software systems.

Responsible for supporting the laptops, desktops, and applications deployed throughout the company.

Support BMC Track-it help desk system.

Provide prompt, professional response to incidents and service requests.

Assist employees with file and print server access, application configuration.

Manage relationships with vendors.

Fox Rehab, Cherry Hill, NJ 01/2017 – 01/2017

Desktop support technician

Imaging hundreds laptop used Microsoft deployment toolkit. Install and configure Windows 10 OS, install, configure users application.

KOV Builders, LLC, Warminster, PA 09/2015 – 11/2016

Desktop Support Analyst

Provide technical support for users and ensure proper maintenance of workstations

printers and peripherals.

Responsible for administration and maintenance on versions of Windows Server 2003, 2008 R2, as well as, Microsoft Exchange 2010, Windows 7/10/MS Office 365.

Responsible for the creation/administration and deactivation of local Windows, Active Directory, and Exchange user accounts.

Assisting users in identifying and resolving OS Windows 7/8/10; Mac OS X 10.x, and various applications related problems.

Deploy new workstations, laptops and printers, installing operating systems, applications, drivers and configuring network properties and hardware.

Assisted with training events and equipment breakdown response.

Temple University, AXA Advisors Philadelphia, PA 05/2014 – 09/2015

Desktop Support

Installing, maintaining, support (Windows XP, 7, 8; Windows server 2003, 2008 R2; Mac OS X)

Experience: Apple hardware, including: Mac Pro, iMac, MacBook Pro, MacBook Air, etc., related Apple OS and iOS software and applications, in a Microsoft / Active Directory environment.

Troubleshooting hardware, software or peripherals at the desktop.

Launching and configuring Moka 5 and migrating user data into the Moka 5 session from the old device.

DSS inc., 05/2013 - 02/2014

Desktop Support Technician

Client: PJM interconnection, Norristown PA

Diagnose, troubleshoot and resolve software and hardware problems.

Deployed MDT- Microsoft Deployment Toolkit .

Develop knowledge base information to be used by Help Desk services to solve problems.

Deploying (SCCM 2007) firm standard desktop and laptop images, software patches, security updates. Additionally, bring experience in application scripting and administration tools including wise script, windows batch.

Bank of America, Wilmington, DE 09/2012 - 3/2013

Desktop Support Specialist

Client/Server imaging: Apple Server Utilities deploy studio.

Application packaging: Apple’s developer tools.

Deployments and distribution: Provides support and administration of Mac workstations via JAMF Casper Suite management tools.

Scripting: Bash shell, Ruby.

Analyzing, testing new hardware and software.

Troubleshooting MAC client issues.

Quatro inc., 02/2012 – 08/2012

Desktop Support

Client: SunGard Inc., Philadelphia, PA

Environment: Linux/Unix/Windows/VMware ESX ESXi/vCenter, Application packaging technologies (MSI), Aix/IBM Power 740 express server, Disaster recovery for virtual environments.

Conduct system analysis, configuration management and develop improvements for system software performance, availability and reliability.

Disaster recovery, Test and migration P2P, P2V, V2V

Experienced in Unix Solaris 10 Zones, Containers and Logical Domains

Scripting (csh/Perl) for monitoring/automating the Sys admin activity for change scheduled as projects on multiple servers.

Provide technical expertise for system Transitions, Migrations and Consolidations.

Perform server tuning.

Perform operating system upgrades and patches.

Business and Decision, North America, Wayne PA. 05/2011 - 01/2012

IT Support

Installing, maintaining, support (Windows XP, 7; Windows server2003, 2008 R2; Mac OS X) and troubleshooting hardware, software or peripherals at the desktop, network or server level.

Deploying (SCCM) firm standard desktop and laptop images, software patches, security updates.

Run maintenance on Macintosh computers

Installed and administered eight-node cluster Active/Passive on Microsoft Windows Server 2008 R2 Enterprise Edition on SAN environment

SQL Server installation, clustering configuration for Windows Server 2008.

Providing new staff with system orientation as well as contributing to processing and procedural documentation, developing Frequently Asked Questions (FAQ's) to assist users.

Performing application integrations, testing and troubleshooting of server, desktop and laptop application problem.

Installation of applications on new servers/desktops/laptops and following asset management practices to track inventory of hardware and software.

Interfacing with end users on support issues and respond to user demands.

Support web-based applications.

Responding to calls and providing responses and installing, maintaining and troubleshooting hardware, software or peripherals at the desktop, network or server level for Intel and Apple devices.

Quatro inc., 9/2010 - 4/2011

Systems Engineer

Client: Philadelphia Insurance, Bala Cynwyd, PA

Administrated server consolidation program through use of VMware ESX4.0/4.5 server and VMware VirtualCenter.

Ensure server data integrity by evaluating, implementing and managing appropriate software and hardware solutions.

Conduct system analysis, configuration management and develop improvements for system software performance, availability and reliability.

Implement appropriate levels of system security.

Perform change management planning.

Perform server tuning.

Perform operating system upgrades and patches.

Provide technical expertise for system Transitions, Migrations and Consolidations.

Prepare working Application profiles and Migration Plan documents.

E-brilliance, Conshohocken, PA 10/2009 - 09/2010

Systems Administrator

Consultant, Server Qualification Engineer, Systems Administrator/Deployment servers, desktops, notebooks.

Environment: Windows Server – 2000/2003/2008; RedHat Enterprise Server; CentOS, Ubuntu Desktop and Server edition Based on hardware HP/Compaq BL280c G6/BL460c G7; Dell.

Prepare and writing specifications, documentation of installed hardware and operating software and development, implementation and enforcement of procedures for configuration management and change control for more than 230 servers based on different operation systems.

Testing is limited to verifying that hardware and software is properly installed and that the server communicates with other network devices. Correct functioning for software applications is verified through validation of the software applications.

Planned and implemented Active Directory/GPO structure and VPN (Cisco Pix router client v. 4.5., 4.6).

Trouble shoot any problems with the Macintosh computers, servers or network problems for the Apple environment.

Manage all access to users account. Install and support hardware, software, application packaging.

Manage BlackBerry Enterprise Server with Microsoft Exchange server and QMS system.

Help trading department resolve different issues include Macintosh login and passwords issues.

Test all new software application for the Apple computers and Xservers

Oxford Diabetic Supply inc., 719 Durham rd., Riegelsville PA; 12/2008 – 09/2009

Systems Administrator

Support Apple Macintosh servers, workstation and applications.

Installing new part in Macintosh computers.

Run diagnostics on service repairs (Macintosh Computers)

Answer technical questions on the phone

MoneyTree Capital Group Huntingdon Valley, PA 12/2006 - 11/2008

UNIX/Linux Systems Administrator

Maintained Unix/Linux Sun Microsystems Ultra Series and Sparc Series platforms.

Developed shell scripts and programming tools to automate UNIX administrative tasks such as backups.

Keeping System log, Performing system backup and restoration of data.

Schedule jobs to run automatically using Crontab

Experience in Configuring NIS master server, NIS slave server and NIS client to centralize user logins in the UNIX network, troubleshoot NIS related problems.

Managing the use of disk space, memory, network segments & other communication devices.

Health Support Ambulance, Huntingdon Valley, PA 01/2000 - 12/2006

Systems Administrator

Install, support and manage hardware and software for company

Install, support and manage Windows, Linux OS

Support openEHR

Alfa Bank, St. Petersburg, Russia 2/1994 - 10/1999

IT Department Manager

Education:

St. Petersburg State University, St. Petersburg, Russia

B.S., Mathematics and Computer Science

M.S., Mathematics

Contact this candidate