Manager Human Resources

Arshad Imtiaz ***-*** *th Ave East, East Vancouver, BC V5T 1S4

Skype arshadimtiaz Email ******.******@****.*** Linkedin ca.linkedin.com/in/arshadimtiaz

PROFESSIONAL EXPERIENCE

**/** – 06/17 Phetchaburi Rajabhat University

Phetchaburi, Thailand

Instructor, Business Management

Taught undergraduate students Business English courses; assisted in developing resumes, cover letters and interviewing skills. Also conducted Business English reading comprehension classes.

06/15 - 06/16 Koh Jum Beach Villas

Koh Jum, Krabi, Thailand

General Manager, Koh Jum Beach Villas

Conducted daily operations of the Resort; focused on reservations enquiries and in house guest needs and requirements. Welcomed and bid farewell to the guests at the Resort. Maintained daily running of all departments. Kept track of daily expenses, revenues and payment procedures. Guided guest services, housekeeping, food & beverage, Gardening, Maintenance, Human Resources and Accounts on operational issues. Set up new POS items and revised pricing in hotelogix. Set up new policies and overall standards across the resort. Kept track of and respond to guest comments and reviews online. Drew up & monitored monthly annual operational budget for the resort and individual departments. Prepared monthly P&L and weekly cash flow forecast. Participated in recruitment, hiring, orientation and trainings. Maintained and monitored on-going renovations and preventative maintenance programs.

08/13- 05/15 MANAGED PRIVATE AFFAIRS

(Banking & Property affairs)

07/12-07/13 NORTHERN VISION DEVELOPMENT

Whitehorse, Yukon Territory, Canada

Human Resources Director (The Best Western Gold Rush Inn)

Human Resources Director (The Coast High Country Inn)

Conducted orientation and initial trainings for all new employees; kept training records and trained staff on new corporate training modules. Implementation and set up of Human Resources standards, policies and procedures. Screened and recruited candidates. Introduced and executed succession planning; Set up and monitored the Joint Health & Safety Committee and the Green Teams. Set up Annual Performance reviews; Prepared and formulated employment contracts. Performed health benefit administrator's duties.

09/10-09/11 PTI GROUP INCORPORATED

Edmonton, Alberta, Canada

Assistant Lodge Manager, Wapasu Creek Lodge

Executive Housekeeper, Beaver Creek Lodge

Daily operations and the running of a 2000 room lodge; operated by the PTI Group Inc. Assisted lodge manager in handling daily administrative work; safety and security of the property. Made sure smooth check-ins and check outs were done on busy turn around days. Also responsible for the fire emergency procedures and fire alarm calls. Scheduling and running of the mini mart and its inventory. Ran housekeeping department; scheduled staff and managed payroll. Prepared monthly room revenue and food reports. Disciplined staff and made sure standard operating procedures were being fully implemented and followed all across various departments.

2009-2010 THE SAROJIN

Khao Lak, Thailand

Quality Assurance & Human Resources Manager

“The Most Romantic Resort in the world 2009” by World Luxury Travel Awards

Responsibilities included recruitment, orientations & inductions. Set up training standards & Human Resources policies. Updated organizational chart for all departments on weekly basis & updated job vacancies accordingly. Disciplining and rewarding employees, monitored annual leave, public holidays and work on days off. Set up new SVC (service charge) policy and its timeline for payment. Improved quality of service through implementation of quality standards; Created & monitored on an on-going basis standard operating procedures/policies and procedures all across the property. Coordinated implementation of the departmental induction program for all new staff; Set up product knowledge programs & testing; revised and helped conduct F&B Service sequence for breakfast; lunch & dinner.

2007-2009 SIX SENSES RESORTS &SPAS

Evason Hideaway Koh Samui, Thailand

Training-Quality Assurance Director & HR Manager

"The Best Hotel in the World" - Conde' Nast Traveller: Readers' Travel Awards 2008

TR: Prepared personal development plans (PDP) for all hosts; set up a Mentor (buddy system) program for helping new hosts adjust to Six Senses; Prepared Budget and CAPEX (capital expenditure) for the Training Department; set up cross training & product knowledge programs & testing; set up & implemented English competency testing procedure for all applicants. Designed and implemented departmental training and cross training programs. Set up and monitored personal development plans for individual employees and managers. Implemented recruitment strategies and set up induction & orientation standards & policy for all new hosts; Prepared Budget and CAPEX (capital expenditure) for the Training & HR Departments. Set up monthly training schedule according to the specific needs of the property and various departments.

HR: set up new performance management strategies; prepared and scored goals and objectives (G&O) midyear & year-end for all head of departments; organized and set up Balance scorecard (BSC) worksheets; monitored bonuses based on BSC, goals & objectives. Also set up employee benefit packages based on grades per position. Screened & interviewed all applicants at the property. set up and implement Hip Host ( star employee) program; prepared Succession Planning for all heads of departments and inner-sphere; organized Peer & Beer (job evaluation done by Managers for each other); QA: Improved quality of service through implementation of Plan of action (P.O.A) of Best Practices BPs; P.O.A and implementation of Richey Standards (outsourced quality standards auditing company); Created on on-going basis standard operating procedures/policies and procedures (SOP/PnP) from Human Resources (HR), Training (TR), Quality Assurance (QA) & Health & Safety (H&S) perspective, H&S meetings, H&S checklists and monthly walk- through; walked the standard operating procedures (SOP) in each and every department.

2005-2007 SIX SENSES RESORTS &SPAS

Evason Hideaway Koh Samui, Thailand

Training Manager

“The Best Hotel in the World” – Conde’ Nast Traveler: Readers’ Travel Awards 2008

TR: Coordinated training sessions, maintained hosts training records, organized and supervised training manuals & tools; reported monthly training records, implemented & monitored Departmental trainers' performance; evaluated and oversaw departmental service trainings, created new training modules, trained management & hosts regularly; on quarterly basis screened, interviewed & recruited 12 to 15 Mgt.

Trainees per year; 80 to 100 intern trainees per year. Bi-annual basis edited and prepared Newsletters. Monthly basis conducted Training for the new hosts as part of their orientation program. Organized and set up outsourced training on regular basis for languages, fire safety, health, insurance and IT.

2004-2005 SILPAKORN UNIVERSITY INTERNATIONAL COLLEGE & VATEL HOTEL & TOURISM Bangkok & Hua Hin Thailand

Instructor, Tourism - Hotel & Restaurant

Taught undergraduate hospitality management courses; front office practical training, tourism hospitality industry, environment science & tourism industry. Graduate courses included; tourist attitudes & behavior, tourism company strategies, communication & personal development; conducted role plays on 'real time scenarios" for housekeeping and Front office.

2003-2004 Stamford International University Hua Hin, Thailand

Instructor, Tourism & Business Management

Taught undergraduate management courses; International business, fundamentals of business management, small business administration and procurement management. Created new syllabi, conducted lectures; analyzed case studies, graded quizzes and project assignments.

PROFESSIONAL HOSPITALITY TRAINING

2002-2003 STARWOODS HOTELS & RESORTS

Sheraton New Orleans, Louisiana, U.S.A

Rooms Division Management Trainee

Front office: checking guests in and out following proper Sheraton ARRIVAL procedures, operating Meridian PBX exchange, making Sheraton service promise adjustments. Housekeeping: Responsibilities included; inspecting rooms, implementing ABCs of housekeeping, supervising public area, attending and participating in managers' meetings, Re-designing drawers of the mobile carts, maintaining, updating computer files on room-maintenance & engineering issues. Engineering: scheduling mechanics and engineers, doing the payroll, writing, walking and calling in purchasing orders, updating work orders, receiving and checking incoming packages, updating general ledger, doing accruals and forecasting.

2001-2002 INTERCONTINENTAL HOTEL GROUP

Hotel Intercontinental Geneva, Switzerland

F&B Banquet Trainee

Understood function sheets and set up and decorated facilities accordingly; conducted Mise en place and full Banquet service.

1994-2000 English and Computer Courses (ECC)

Bangkok, Khon Kaen & Surrathani Thailand

Instructor-Head Teacher-Manager

Instruction of Intermediate and Upper Intermediate English; taught TOEFL and Business English courses. Responsibilities included teaching, developing lesson plans, designing projects for highly motivated students, interfacing with senior level management, planning and conducting teaching seminars, class scheduling, interviewing students and prospective teachers and administering daily teaching activities. Corporate Training Conducted for: Nissan, Coca-Cola and AIA.

PROFESSIONAL EDUCATION

2001 International College of Hospitality Administration, Cesar Ritz

Brig, Switzerland

Post Graduate Diploma Hotel & Restaurant Management

1986-1993 Western Illinois University

Macomb, Illinois, U.S.A

Master of Business Administration

Bachelor of Business Management

SPECIAL PROFESSIONAL TRAINING & MEMBERSHIPS

2012

Member BCHRMA British Columbia HR Mgt. Vancouver, BC

2012

Certified Resident Manager Resident Manager Training Institute Vancouver, BC

2011

Health & Safety Alberta Hotel Safety Association Edmonton, AB

2011

Beyond the Basics Alberta Hotel Safety Association Edmonton, AB

2006

Personal Profile Analysis Thomas International Hua Hin, Thailand

2006

Human Job Analysis Thomas International Hua Hin, Thailand

2006

Pay Base Analysis GR4 World at Work Hua Hin, Thailand

2006

Instructional Design ISA Hua Hin, Thailand

2005

Pay Base Analysis GR3 World at Work Hua Hin, Thailand

2003

Employee of the Month Sheraton Louisiana, U.S.A

1993

Sigma Iota Epsilon Dean's List Illinois, U.S.A

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