Manager Customer Service

YOUSUF ALI

Address:**** **** ***.***#**,BRONX,NY#10467;Email: *********@*****.***; Phone contact: +1-347-***-****

Work Experiences& Responsibilities:

Eastern Bank Limited

Branch Manager (BM) [Mar 2009-Jul 2016] Sylhet, Bangladesh

Sold retail and SME solutions, recommending both individual and working capital and term financing limits and nurturing clients to ensure healthy credit recovery of branch portfolio.(Portfolio BDT 770million eqv. USD 9.50mn)

Financed one natural gas based power plant (50MGW)

Analyzed and categorized business risk, and met queries from credit division.

Managed MIS & reporting related to client performance, queriesresponse and documentation maintenance.

Introduced controls and monitoring plans for compliance and operational risk management in retail banking.

Ensured risk issues identified are resolved in an appropriate and timely manner in line with SLA.

Generated new business via in-branch contacts/ Cross Selling, through observation of customer transactions, sales promotions, and marketing calls with Relationship Managers etc.

Managed corporate customer support from branch.

Monitored preparation & timely submission of all regulatory reporting of Branch to Central Bank

Branch Operation Manager [2005 – 2009] Moulovibazar&Sylhet, Bangladesh

Authorized all compliant cash/non cash/NRB/FDD/PO/FCC transactions.

Performed as BMALCO(Branch Anti Money Laundering Officer) to ensure monitoring of all business sourcing.

Assisted Branch Manager to ensure that branch record keeping was audit ready.

Ensured SME and Corporate business wereservedwell while remaining complaint with operational requirements.

BRAC Bank LimitedLimited

Credit Admin.& Analyst [OCT 2002-Oct 2005] Sylhet, Bangladesh

Branch all credit related files custodian, monitoring files, enhance proposal and any limit loading measure customer business physically to ensure the actual report.

Calculated financial performance ratios and performed basic financial analysis.

Continuously identifying all area of improvements and initial action where in necessary.

Education Summary:

Bachelor of Mathematics and Minor: Statistics and Economics; Chittagong University, Chittagong Bangladesh

High School: Sylhet M.C.College; Sylhet Bangladesh

Sylhet Government Pilot High School; Sylhet Bangladesh

Professional Learning and Development

Money laundering and data reporting training conducted by BIBM Dhaka,https://www.bibm.org.bd/

Lending risk analyses conducted by Bangladesh Bank Training Academy Dhaka,https://www.bb.org.bd/

Money laundering prevention & anti-terrorism Act-2012 training conducted by EBL human resources.

Foreign exchange transaction reporting techniques training conducted by Bangladesh Bank Training Academy, Dhaka

Customer service delight workshop on conducted by EBL Human Resource.https://www.ebl-bd.com/

Reference:

Oli Ahad Chowdhury,Area In-charge, Dhaka Cluster, Eastern Bank Limited

Cell N0#+880**********, ***********@***.***.**

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