Technical Support Information Technology
Resume:
Lenny Ann C. Carballo
**** *****’s Ave. Rosario Pasig City
****************@*****.***
QUALIFICATIONS
Driven, Responsible, Flexible, Fast Learner and Focused
Ability to organize, prioritize and work under extreme pressure and deadlines
Ability to work in a team and individually
Ability to work in fast paced environment
Ability to understand system specifications
Ability to multi-task and prioritize effectively.
Involved in UAT testing for Cash Management Product / Online Banking
Handle UAT testing for HRIS (Human Resource Information System) and Payroll
Knowledge in Payroll Processing – Regular/Special Payroll, Last pay, Annualization and Alphalist
Experience handle clients –supports queries and concerns SKILLS
● Operating systems: Windows 7 and windows 10
● Oriented in Microsoft Office applications such as: Word, Excel, PowerPoint, Publisher, Access, Visio, Outlook
● Testing Tools: Jira
● Ticketing Application: Freshdesk
WORK EXPERIENCE
● Technical Operation Associate April 25, 2016 – April 30, 2017 Company: Titanium Technologies Inc. #340 Dr. Jose Fernandez St. Mandaluyong City Department: Technical Operations
Software Tester
- Involved in beta testing and PreLive testing.
- Create and execute test scenarios and test cases
- Create test case documents based on the requirements of the system and the client
- Analysed business and system requirements based on clients request
- Review client requirement specification for new feature/functionality and create test requirements.
- Create test documentation for every new feature, bugged fixed for approval of the client.
- Attend weekly sprint planning, demo, scrum for release items – bugged fixed and new features
- Handle project list, issues list for on-going project (Malaysian client)
- Summarized all defects encountered in testing and report to business analyst and developers
- Ensure that bugged fixed and new features of the system based on defined business rules of the client
- Participates in requirements Analysis
Environment: Manual Testing, Jira
Technical Support
- Handle system configuration.
- Handle system issues raised by the client or payroll processor and ensure that it will be resolve or close.
- Investigate system error and coordinate with developer for debugging.
- Responsible for documentation - issues and resolution encountered
- Responsible for monitoring of system issue
- Assist clients for Attendance and Payroll Analysis
- knowledge in ticketing applications: Freshdesk
● Cash Management Associate September 1, 2014 – March 18, 2016 Company: Eastwest Bank Corporation 2264 Pasong Tamo Extension Makati City Department: Service and Operations
UAT Tester
- Handle UAT testing for Payroll System
- Handle testing for customized payroll once done by the programmer.
- Investigate system error and coordinate with programmers for system’s modification and enhancement.
- Provide user manual.
Environment: Manual Testing
Payroll Analyst
- Handle client’s payroll – Process regular payroll, special payroll, bonuses and last pay.
- Provides manual computation – withholding Tax and annualized tax
- Responsible for Payroll Coordination with Clients
- Responsible for Checking and validating payroll draft register before upload to the system.
- Uploads, encodes client' s payroll instructions into the system
- Ensures release of request Payslip and BIR 2316 forms (Active/Resigned) employees
- Handle validation of Payroll before sending to clients
- Prepare Letter of Authorization and text files for payroll crediting
● Quality Assurance Analyst March 27, 2014 – August 29, 2014 Agency: Asia Peopleworks
Company: Eastwest Bank 2264 Pasong Tamo Extension Makati City Department: Implementation and Technical Support
- Create clear, detailed test scripts / test cases / test scenarios.
- Conduct manual testing in back office and front office.
- Test the system in terms of functionality and performance.
- Retest corrections to ensure problems are resolved
- Ensure to find bugs quickly.
- Participate in defect’s meetings with the business analyst, programmer and third party vendor.
- Review specification document to determine if the system perform according to the company’s requirements
- Conduct walkthroughs in Eastwest Bank branches.
- Prepare user manual.
- Monitors website performance after implementation Environment: Manual Testing
PERSONAL DATA
● Age: 23
● Gender: Female
● Date of Birth: July 20, 1993
● Place of Birth: Tambacan Iligan City Lanao Del Norte EDUCATION
● Bachelor of Science in Information Technology Pamantasan ng Lungsod ng Pasig (PLP) 2010 2014 CHARACTER REFERENCES
● Available upon request
I hereby certify that the above information are true and correct to the best of my knowledge and belief. Lenny Ann C. Carballo
Applicant’s Signature
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