Customer Service Sales
Resume:
Debbie Renteria
**************@*****.***
1
I’m seeking an opportunity to apply my strong people and communication skills in university recruiting for engineering, sales, and marketing to contribute to the growth and success of a Silicon Valley high-tech company.
I‘m an experienced manager of innovative managed services for building university relations to source and place world-class technical talent in high-tech companies. I use my background in managed services consulting, including sales, fulfillment, and account management to build durable faculty relationships. I’m an experienced business partner to engineering, IT and finance functions, and have a proven track record recruiting and placing and retaining senior talent. My strong suit is interpersonal skills and the ability to resolve conflicts and find win/win solutions. My skills include:
• University relations for tech talent recruiting. 6+ years track record of success.
• Account management across full lifecycle from customer needs, sales, delivery, to service.
• Strong interpersonal skills, including win/win negotiation and conflict resolution.
• Good at building relationships with clients and especially executives.
• Strong results-oriented focus.
• Good at building and motivating teams from scratch.
• Provide outstanding customer service which increase client business and loyalty. Experience:
Manager International University Relations & Recruiting, ectalent, San Jose 01/14 – present Defined and led program for recruiting, onboarding, and supervising performance of early-career talent sourced from leading international universities and placed with high-tech companies in Silicon Valley. Traveled internationally to 12 countries to build relationships with faculty at 20+ universities worldwide. Supported sales with staffing fulfillment and placement across multiple client relationships. Responsible for operations and support services, including U.S. visa acquisition, international relocation, housing, benefits and US cultural experience program. Procured and managed subcontractor services, leases, etc. Manager, International University Relations & Recruiting, Cisco, San Jose 03/11 – 11/13 Worked as business partner to manage international early-career program for Cisco’s VP/CTO of Research. Established relationships with top universities and recruited top-quality technical students and graduates for 1-year U.S. placements in Cisco in engineering, services, IT, marketing and sales. Built internal placement network across engineering, services and IT communities. Scaled program from 4 to 84 placements per year over three years, and grew annual budget commitment from scratch to $7.1m. Defined processes and managed all operations for visa acquisition, air travel, housing, benefits and U.S. cultural experience program. Procured and managed contractor services for services, housing, leases, etc. This program was extremely successful and is very active in Cisco today. Account Manager, Consultant Services, Experis (Manpower), San Jose 04/10 – 03/11 Responsible for sales, account management and support of Experis’ $20m staffing relationship with Cisco. Built relationships with hiring managers to create sales opportunities and grow revenue. Managed 200+ on-site consultants at Cisco. Provided onboarding services and issue resolution. Main client interface for engagement and resolving issues. Managed interface between Contractors, Client (Cisco) and Experis Business Development Managers. Solely responsible for training new consultant service delivery managers.
Debbie Renteria
2
Senior Recruiter, Finance, Experis (Manpower), San Jose 08/09 – 04/10 First recruiter in Experis’ finance practice; started and built pipeline entirely from scratch. Managed recruiting process from qualifying job requirement, identifying qualified contractors, setting interviews, negotiating pay, closing offer to contractors resulting in professional assignment. Senior Recruiter, Finance, Kelly Services, San Jose 2005 – 08/09 Established finance practice; sales management, built team, branch productivity and operations for finance practice (150 consultants, $15m). Responsible for full-lifecycle of engagement from recruiting to support. Recruited senior level finance professionals for mid- to Fortune 500 clients; account management for (initially) 5 client accounts. Grew the business 300% in 5 years and acquired 25 new accounts (500% growth). Delivered outstanding customer service. Responsible for onboarding and management of contractors and issues while on assignment. Store Manager, Rocklin Home Furnishings, San Jose 2004 – 2005 General management responsibility for store with $7.5m annual revenue. Managed hiring, firing, training, merchandising, and inventory. Hired and managed a team of 10. Grew revenue by 28% in less than one year.
Customer Service Manager, La-Z-boy Furniture Galleries, San Jose 1999 - 2004 Founded/managed the customer service department for the largest furniture company in Northern California (7 locations). Recruited, trained, and managed technical support team of 7 to service a large customer base. Increased customer satisfaction radically from less than 30% to 90+%. Managed sales operations, and revenue for all stores. Functioned as sales troubleshooter; recognized as top-sales representative for 3 years in a row (achieved/maintained 30% close ratio). EA to CEO, Buyer, Product Marketing, Rosso’s Furniture, Morgan Hill 1995 - 1999 Managed inventory, merchandising, and production control for multiple stores with >$10m revenue. Managed customer service. Assistant to company designer. Maintained consistent and accurate product pricing for distributed sales force.
Education:
Gavilan College, Gilroy, CA
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