Professional Experience Technical Support

Visithra Rajagopal Mobile : +91-950**-*****

Email : ********.***@*****.***

Career Objective

Intend to build a career with leading corporate where I can work at my own pace, a stimulating environment to enhance learning and apply my inherent skill sets and knowledge domain towards aligning my personal goals to the organization.

Professional Summary

Worked with the school on-boarding team of the company. Interacted with school representatives to create content in the form of ClipBooks about schools and the various events they held. Created more than 493 ClipBooks for various schools

Helped the product team with product testing, reporting bugs that were found during the process of ClipBook creation and magazine subscription. Worked on the back-end database of subscribers for the product, keying in subscriber details and reporting bugs to the product team.

Took care of the customer support of the company. Interacted with the subscribers and users of ParentCircle and Chellamey magazine and www.parentcircle.com to understand their requirements. Got over 365 renewals for the magazines in a period of six months. Professional Experience

Currently working as “Executive ClipBook Creator” in Shri Harini Media Ltd (Ramco Group), Chennai (16th Nov 2015 till date)

Worked as “Transaction Monitoring Officer” in Allsec Technologies Ltd, Chennai (17th July 2014 to 13 th Nov 2015)

Technical Skills

Language : C, C++

Application : Microsoft Office, Photoshop, GIMP

Operating System : Windows, Linux, Mac

Academic Qualification

B.E (Electronics and Communication Engineering, 2010-2014) from Srinivasan Engineering College, Perambalur with 75%.

Process Details

Process Name : International Non-Voice Process (Dell) Role : Quality analyst

Designation : Transaction Monitoring Officer

Roles and Responsibilities:

Monitoring and performance evaluation of technical support transactions and reporting on client’s interface. Evaluation involves intensive check on the resolving skills, communication skills, customer handling skills, proficiency with systemic troubleshooting and compliance to policy requirements.

Providing documentation supporting the evaluation ratings and suggesting remedial measures based on client’s knowledge base.

Highlighting violations to client’s policies, transactions leading to potential customer dissatisfaction to the leads for client’s attention.

Generate trending reports for assigned sites (both captive and non-captive centers) and reporting to the Lead for further review.

Personal Information

Father’s Name : Rajagopal.M

Gender : Female

Date of Birth : 05.05.1993

Marital Status : Single

Languages Known : Tamil, English

Address : 16, Elim Nagar, 2nd Cross Street,

Perungudi, Chennai - 600096

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