DIEGO MORENO

** ** *** *** ********** Beach, FL *3009 305-***-**** ac0tg0@r.postjobfree.com

https://www.linkedin.com/in/diego-moreno-it-admin

IT Systems implementation and administration

Network implementation and administration

IT Software, Hardware & user support

I.T. Administrator with extensive field and helpdesk support experience. SUMMARY

Versatile, multilingual, highly motivated, results-oriented individual with 10+ years’ experience, in both managed service provider environments and single company IT administration, possessing a proven record of achievement in system maintenance, analysis and design, project/program management, strategic planning, customer relations, business administration, and operations management. Extensive experience in LAN/WAN setup and support, System\network\server\software administration, Web based, local LAN based software systems, extensive customer support experience both Onsite and remote support. Adept at analyzing user's needs and coordinating system designs from concept through implementation. SKILLS SYNOPSIS

Microsoft server 03\08\2012 Windows XP 7 8 8.1 10 configuration, implementation, management and

troubleshooting. Terminal services, application servers ActiveDirectory, GroupPolicy, Exchange, SQL RDS \ RDP, MS Office and Office 365.

End-user support Techniques

High availability Network\ Server setup

Virtual\Standalone Server\desktop automated backups and imaging

Component repair and upgrade

Telecommunications Integration

Operations and Process Reengineering for streamlining and maximizing resources.

Client-Server software installs and support.

VOIP buildouts and support

Install, configure, manage network firewalls,

switches, routers from A to Z

VMware experience

Linux (RedHat, CentOS, Kali,Ubuntu),

Amazon Web Service, Apple Administration.

Server\Desktop Virtualization

Remote Systems setup and maintenance

Cabling, wiring and hardware troubleshooting

& maintenance

Network Security

Server and workstation systems data recovery

Software setup’s and configuration

Management

Help desk management

NAS \ SAN \ RAID storage experience

Systems Engineer II Lead 01/17-Present

Itau Unibanco

Lead on projects including creating test Virtual private cloud environments for remote desktop services moving servers and users to Amazon web services. Implementation and setup of Jabber integration into Cisco Unity call center.

Granting and disabling of access, auditing and security for 50+ proprietary systems and applications.

Daily maintenance and monitoring on an over 100+ Citrix VDI system.

Work closely with IBM team who are contracted to host and maintain all servers and the bulk of the network equipment.

Auditing wi th sage assets Corporate equipment including cellphones Ipad’s, laptops and hotspot access points.

IT Consultant 2/16-Present

Robert Half.

Network audits and baseline diagramming of networks and PBX systems for various clients.

Network\Server\Office Migrations.

Network\Server consulting on hardware\software upgrades and new purchases. IT Manager 02/16-01/17

Armstrong Equipment.

Took charge of an out of control IT infrastructure of a multimillion dollar Industrials corporat ion and implemented immediate repairs on inaccessible f irewalls, unknown passwords, zero redundancy or backups of ESX servers, MS SQL dynamics server and domain as well as a frustrat ingly ant iquated phone system.

Implemented VoIP phone system.

Built and administered Linux Centos 7 server for squid proxy with webmin interface.

Nagios server built on Redhat OS for real t ime monitoring of virtual servers and Microsoft dynamics SQL server.

Real time NAS storage backups of all VMware Servers, MS SQL dynamics database, workstations and f ile servers.

Domain migrat ion to Server 2012 with user group policies and conf igured server 2012 monitoring with Acronis +Veeam backup system for ESX and Microsoft Dynamics.

Replaced software f irewall for Fort inet Fortigate hardware appliance and maintain VPN access between off ices with security protocols as well as full Failover redundancy between ISP’s

Inventory system and cost cutting techniques for several dozen printing systems.

Setup, conf igure and maintenance of Virtual servers in a VMware VSphere + ESXi 5.5 environment

Daily Off ice assistance help to management and remote or local off ice personnel through in person and remote management systems. Tasked with running occasional SQL scripts with SQL management studio sent by SQL admin on certain databases and weekly SQL database backups and images of server sent offsite for safe keeping.

Senior Support Engineer 6/14 – 02/16

Monster Cloud-IT Managed Service Provider(MSP)

Installed, configured SonicWALL’s, Cisco and Netgear switches, server 08 and 2012 and windows 7 8 10 computers, configure peripherals including but not limited to printers, scanners, POS and shipping related hardware in 25 + new client take overs with 100% success rate.

Responsible for 10+ successful migrations from A-Z in taking an offices server-workstation software database’s and client user data from onsite environment to our virtualized secure enterprise level data center at Terramark with a seamless transition (i.e. cloud migration)

Linux systems administration with experience configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.

Remote management of Windows server 2008 and 2012 for 20+ clients

Active directory OU creation and user provisioning.

Group Policies experience to configure shared drives and shared printers to specific security groups or individual users. I also configured read-only and full-access security groups for file and folder level access. As well as GP policies to limit the regular end-user’s ability to modify the OS limiting to a near perfect environment where the average end user cannot create any instability or get the dreaded server\workstation virus.

Remote support of firewalls and workstations.

Ensure network compliance for security protocols (HIPPA compliance as example) by limiting outside access by shutting down unused ports and limiting IP access.

Configure remote access so that it is limited to only necessary end-users, our datacenter management servers and our local office IP

Configure site to site VPN’s as needed

VMware Hyper-V machine creation and deployment as well as troubleshooting

Setup bridged secure wireless access points systems like Unifies and Linksys WAP’s

Daily troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, & networks; make repairs and corrections where required and provide upgrade suggestions at all points needed

Create and configure custom imaged desktops and servers for limited bloat and easy deployment

Work on all apple products from iPhone to the latest IMac

Daily lab work when end user products problems cannot be remedied onsite.

Patch and fix windows security issues and zero day or ransomware exploits.

Highly successful Antivirus removal and a near perfect rate of data salvation in the event of a needed reformat.

MAC helpdesk support, troubleshooting and repair. IT Field Manager

7/10 – 6/14

Telx Computers & Networking Technologies-IT Managed Service Provider(MSP)

Field technician and manager utilized as first point of contact to troubleshoot and put out fires in our MSP client’s offices or our datacenter due to the inevitable system\network down situation.

Work closely with software suppliers, vendor and ISP to resolve operational issues.

Manage at times 3+ field technicians by prioritizing most important to least emergency situations and always being on the phone with tech to assist in troubleshooting

Point of contact for onsite and remote support of various Medical facilities and Law firms due to knowledge of software, servers medical imaging devices and Law Firm Best Practices.

Extensive helpdesk troubleshooting and training experience in the day to day from the initial customer call to a satisfied customer experience culminating in a detailed ticket closure.

MAC helpdesk support, troubleshooting and repair. Project Leader 4/10-6/10

Comsys/Kaplan University (Contract)

Led a 15-person I.T team set up a complete multi-floor network of approximately 450-500 desktop workstations, laptops, Wi-Fi and security to accommodate office workers, call center and a student learning center.

Premise & Environment Technician 06/08 - 11/09

SBC Internet Services

Manage, plan and implement information technology systems and hardware for data usage in home or office

Instruct and educate customers in usage of data systems.

Troubleshooting and extensive repair of data systems ranging from natural causes to customer misuse and misunderstanding.

IT Systems Assistant Manager 04/04 - 06/08

Bulletline

Assist financial and office personnel with hardware and software problems, provide troubleshooting, and solve desktop and network issues to resolution. Perform maintenance of personal computers and peripheral equipment, identify problems and provide appropriate solutions. Install operating systems and applications and conduct technical training demonstrations.

Build, maintain, and repair computer systems to improve speed, reliability, and efficiency of operation. EDUCATION

Miami Dade Community College

Miami, FL

AA Computer Science

CERTIFICATIONS

A+ and Net+ certifications

Managerial References

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BulletLine Chris Evans #305-***-****

Telx Computers Octavio Vitali #917-***-****

MonsterCloud, Miguel Payero #754-***-****

Servers desktop helpdesk manager customer support windows Microsoft centos Linux apple mac firewall SonicWALL Fortinet net gear dell HP Hewlett-Packard PowerShell command prompt IT VMware amazon web services virtualization troubleshooting networking email remote support active directory group policy services registry hardware software Kaseya auto task connect wise SQL dynamics medical law firm accounting warehouse healthcare VoIP datacenter storage data recovery virus NOC backup recovery Acronis systems financial firms Bloomberg thin clients Citrix Oracle SAN NAS administrator

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