Customer Service Representative

Belinda Fernandez

Cranbury, NJ *****

************@*****.*** - 732-***-****

Dedicated customer service professional with 20 yrs experience in a fast pace environment seeking an opportunity in a team-orientated company.

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Coaster Company of America - Dayton, NJ - October 2014 to April 2017 processed orders for large e-commerece accounts: wayfair, amazon, cymax transferred incoming calls to departments

responded to emails in a timely manner

created bills of landings

kept track of orders til the arrive at clients locations Medical Receptionist

Jersey Shore Bethany Pedatrics - Hazlet, NJ - May 2014 to September 2014 Responsibilities

Answering phone calls and dealing with face to face enquiries

Explaining the practice procedures to new patients

Scheduling appointments for patients

Politely greeting patients and visitors to the center

Accurately collecting information and personal details about patients

Posting charges for insurances

Dealing with all requests in an efficient and courteous manner Accomplishments

I have accomplished learning the EMR system and scheduling patients.

Customer Service Representative

accurate diag. lab - southplainfield newjersey - May 2012 to January 2013 kept in contact with doctors and patients reguarding lab results added on tests to existing samples

gave office test codes and required tubes

inbound and out bound calls 100 + a day

In-Take Representitive

ALLCARE MEDICAL - Parlin, NJ - January 2010 to May 2011

• answered incoming phone calls assited caller to appropriate departments

• requested documents required per insurance including doctors orders and verified insurance information

• treated all customer with respect, compassion and patience Customer Service Rep

REDSKY IT - South Plainfield, NJ - September 2004 to December 2009

• 24X7 call center

• resolved many software realted issues

• answered 100 + calls a day

Teacher

GODDARD SCHOOL - Parlin, NJ - February 2001 to June 2003

• developed lesson plans and gave the children the comfidence they needed to succeed in life EDUCATION

Chubb Institute

2004

SKILLS

Unix, Linux, Windows XP, Word Creating Tickets in fast Track

Contact this candidate