Sales Data

Vani Manda

E-mail: ***********@*****.***

Contact :408-***-****

Over 5+ years of Software Development experience having strong design and programming skills..

Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.

Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, Workflows & Workflow rules, Approval Process, triggers, lead escalation, Email alerts and Business Logic.

Experience in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements

Hands on experience in implementing security and sharing rules at Object, Field and Record levels for different users in the organization.

Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility.

Controllers & Triggers, Visual Force Pages, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.

Experience working with Force.com IDE, Data Loader, Import Wizard and salesforce.com Sandbox environments.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Handled minor and major development, enhancement, bugs with Steady state support

Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter & App-exchange applications.

Expertise in analyzing and documenting the workflows and functionality of existing systems.

Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.

Having in-depth knowledge on implementing CRM solutions with Salesforce.com and extended Customization.

Extensive experience in activities related to SFDC, Saleforce.com setup, Configuration, customization, Administration, Data Migration and deployment of applications to Force.com platform for large user groups.

Experience in Database Design, writing stored procedures, functions, DDL, DMLSQL queries. Experience in writing SQL and PL/SQL programming.

Self-motivated capable of rapidly learning new technologies and processes and successfully applying them to projects and operations.

Excellent communication and interpersonal skills. Ability to work effectively working as a team member as well as an individual.

Technical Expertise:

Salesforce.com: Visual force (Page, Component & Controllers, action tags, rendered, re render, renders, J Query, Java Script, CSS, Ajax), SOQL, SOSL, Custom Objects, Record Types, Workflows.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading, SOAP API, REST API, Metadata WSDL, Enterprise WSDL, Partner WSDL.

Platforms: Windows 2000, XP, Windows Server 2003 / 2008

Technologies: C, C++, Java, HTML, XML, XHTML, DHTML.

Databases: MS SQL Server 2000/2005

Operating Systems: Windows NT/2000/XP/ Vista, Windows Server 2003/2008, Linux

Professional Experience:

Academic Project 2: Administration Jun 2016 - Dec 2016

Industry : Education

Technologies : Salesforce CRM,SFDC Model.

Description: Daily administration and support of Salesforce database including managing multiple user setup, profiles and roles, customization of objects, fields and page layouts.

Serve as key application subject matter expert to University Administration. Internal application deployments to meet growing administration business needs.

Responsibilities:

Worked towards preparation of requirements management plan, business and functional requirement documents.

Manage SFDC application according to governance model

Work with business units to resolve SFDC user issues and data issues

Assist with SFDC data imports and maintain integrations to other business application

Execute SFDC configuration changes, perform new release evaluations and execute new functionality roll-outs

Manage the maintenance of the Salesforce platform, and associated CRM systems.

Maintain and customize the Salesforce implementation to ensure cross-functional business requirements are met.

Drive complex technical projects from the planning stage through execution.

Implement enhanced functionality and upgrades as new needs and use cases arise.

Gathered requirements and had a thorough understanding of interpreting administration business needs and translate them into operational requirements

Hands on experience in Administration setup like manage Users, Security Controls and Data Management on service cloud.

Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation.

Work with various functions and end users to identify, document, and communicate standard business processes as they relate to the database. Configure platform to meet requirements including installation and configuration of app exchange applications

Used data de-duplication tool to ensure the quality of data being entered in the system

Created Custom fields, pick lists and dependent pick lists to the custom objects

Used Apex Data Loader to migrate data such as accounts, campaigns, cases and leads.

Academic Project 1: Student information system Jan 2016 – Apr 2016

Industry : Education

Technologies : Salesforce CRM

Description: Student information system allows having a complete view of each student in terms of documents introduced at the examination time together with other entrance exams results and other documents with personal data concerning each student. With this program it is possible to receive a comprehensive view of all students, streamline the records and processes management and reduce the amount of administrative workload in order to get inside educational performance and to help serve the students better.

Responsibilities:

Analyzed requirements, Involved in the development of all modules.

Customized different page layouts and assigned them for different profile users

Customized tabs for among different business users groups and centers.

Creating Work flow Rules, Tasks, Email Alerts, and Components to suit to the needs of the application.

Schedules the reports, dashboards for management and all the department heads by emails.

Configured page layouts, workflows, document templates, record types, & data fields.

Implemented & maintained reports and dashboards.

Created custom objects, fields, and tabs.

Managed multiple sandbox environments.

Completed work in timely manner.

Successfully participated in group projects.

Created training materials based on business requirements

ICICI BANK

Sales Force CRM (Analyst) May 2014 – July 2015

Responsibilities:

Create and customize custom fields, objects, reports, and dashboards to help companies optimize their use of time and data, with initial and reimplementation of Salesforce.

Review business processes with companies to implement best practices from marketing through customer retention.

Work with developers and install applications to create the most simplistic and automated process possible to save on cost per customer.

Connect salesforce.com to company websites for increased automation.

Develop workflow rules, approvals, and validation rules to keep data clean.

Clean data with pre-implementation and within Salesforce with preventative measures to assist clients with data quality moving forward with Salesforce. 24/7 one on one customer support.

My work spanned over 6 countries with very important management, sales and operations trainings and practices.

Experience in handling tickets of technical issues

Work on various salesforce.com standard objects like Accounts, Contacts, Leads, and Campaigns. Create interactive Reports and Dashboards as per the users’ requirement.

Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects.

Used it to read, extract, and load data from comma separated values (CSV) files

Define lookup and master- detail relationships on the objects and created junction objects to establish connectivity among objects.

Expertise in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Acted as initial point of contact with internal Salesforce.com users for user requests, issue resolution based on the predetermined requirements.

Migrated data from external sources and performed insert, delete, upsert, export on multiple records. Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.

ICICI BANK

CRM Business Analyst May 2012 – Apr 2014

Responsibilities:

Managed global project teams through CRM (Finacle) global system upgrades supporting Sales, Marketing, Support and Channel Partners.

Used FCRM and ICRM to track the request given by the customers from all over India

As a CRM analyst managed and analyzed the data that RMC Team collect about customers.

Using FCRM application tracked loan records, purchasing history, type of customer, Loan amount and Tenure.

Managed CRM inbox and effectively executed requests from partners or other team members such as database updates and list requests.

Forecast and track key account metrics and assist with high severity requests or issue escalations as needed.

Experienced in Organizing and Maintenance activities like implementing functionalities.

Identify the Customer needs and sending the Documents on time by coordinating with Retrieval teams to ensure growth attainment.

As a CRM analyst operated as the lead point of contact for all matters specific to customers.

Analyzed data to spot trends or assess the response to different campaigns and used analytical skills to find correlations between different types of data.

Build and maintain strong, long-lasting customer relationships.

Revived failing CRM implementation project utilizing agile SDLC principles.

Prepared the data in SPREAD SHEETS about the customers’ behavior on websites to identify their preferences and tailor online offers to individual customers.

Created innovative customer scoring ALGORITHM used to rank the customer database.

Developed a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

Identified data quality issues and worked closely with impacted groups for resolution.

Acted as the liaison between company and the Client managing requirements and resolving defects

Communicated with the client regarding Product and Process using the USE CASES and SEQUENCE DIAGRAMS.

Reported the Team performance to Client and Manager in the form of EXCEL SHEETS and CHARTS.

Tata Business and Supporting Services (TBSS)

Operations CRM consultant July 2010 - March 2012

Responsibilities:

Responsible to implement and maintain FINNONE CRM an application to track and analyze network problems, calculate financial impacts, and determine the impact on services and customer base.

FINNONE CRM used to create Network Trouble tickets and route them to the appropriate departments responsible for problem resolution.

CRM application will provide automatic escalations based on the severity of the network problem.

As a consultant will be responsible for trending and reporting network problems.

Analyzing and writing reports to Manager and Client regarding process and product using DASHBOARDS and EXCEL SHEETS.

Involved with the development of vendor management system which keeps track of vendors, products and product delivery from warehouse to an end customer.

FINNONE Application tracks the closed Tickets, Priority Tickets, Severity status of the request.

Representing the Performance of the Applications in form of Graphs and Bar Diagrams using POWER POINT and MS-WORD.

Handled Client calls and given information accordingly about the product and Process.

Determined how an organization is positioned to deliver the New Product.

CRM application will be used to manage the workforce for faster resolution of network issues.

Ensuring that all compliance regulations are met.

Education

MS Computer Science, at Silicon Valley University, San Jose, CA.

Bachelor of Technology in Computer Science of Engineering at Scient Institute of Technology, Hyderabad.

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