Josh West ****
Objective: To obtain a long term career with a focused team utilizing my
extensive sales and customer service experience. RESUME Josh West
*** ******* ****** *** *-6, Newnan, GA 30263
ac0td2@r.postjobfree.com
OBJECTIVE
To obtain a long term career with a focused team utilizing my extensive sales and customer service experience.
EXPERIENCE
2015-Current REGIONS BANK
Fayetteville, GA
Teller Supervisor
Teller Supervisor Teller Teller III
Plan and implement weekly operations & security meetings.
Manage daily branch operating procedures.
Maintain current knowledge of the products and services offered by the bank.
Adhere to internal controls and compliance with regulatory requirements to minimize potential losses.
Ensure all branch marketing materials are posted and up to date.
Maintain customer service standards according to company requirements with teller coaching and observations.
Identify, explain, and promote bank products and services to reach sales goals, in addition to meeting customer’s banking needs.
Excellent communication and interpersonal skills. 2011-2015 PNC BANK
Sharpsburg, GA
Teller III
Process customer transactions such as check cashing, deposits, and making payments with efficiency and accuracy.
Excellent interpersonal and communication skills.
Identify sales opportunities in which to cross sell products and services to reach sales goals, in addition to meeting customer’s banking needs.
Ability to resolve or escalate customer issues and complaints as they arise.
Maintain current knowledge of the products and services offered by the bank and changes in policies and procedures.
Perform as Lead Teller in the Teller Supervisors absence.
Plan and implement weekly security meetings and weekly product knowledge schedules.
Order branch supplies, and ensure branch marketing, merchandising, and promotion materials are up to date.
Responsible for all aspects of the Automated Teller Machine (ATM) which includes weekly settlement, generating reports, and restocking. 2010-2011 DOLLAR GENERAL CORPORATION
Hogansville, GA
Assistant Store Manager
● Provide superior customer service, team leadership, employee training and coaching, and maintaining the stores operational soundness.
● Implement marketing and merchandising requirements including seasonal updates, signage, and new merchandise installation.
● Oversee financial operations including cash management, daily cash balancing, loss prevention, and cash control practices.
● Manage inventory operations including receiving, markdowns, damage control losses, and adherence to established ordering procedures. 2009-2010 LOWES HOME DELIVERY GROUP
Fayetteville, GA
Customer Service Representative
● Coordinate delivery and installation logistics to create accurate time frames for customers.
● Provide status updates to customers in addition to any changes in schedules.
● Create weekly mileage report to ensure more efficient delivery and transfers between stores.
● Enter order information, special requests, and ensure complete customer satisfaction.
EDUCATION
2010 Central Educational Center Newnan, Ga
(General Educational Diploma)
2014 West Georgia Technical College Newnan, Ga