Customer Service Field

ELVIS SANDOVAL

**** ******** *** ******, *******, TX 77092

Home: ***/***/**** • Cell: 281/731/0345

***.********@*****.***

Courteous and prompt Field Service Technician with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner. Interpretation of blueprints, wiring diagrams and

drawings

Background in shipping and receiving

Expert in safety rules and operation

Clear communicator

Fluent in english & spanishElectronic test tools

Organized

Determined

Basic math skills

comcast cable, internet & phone

installProgramming and design skills

Customer-oriented

Courteous and polite demeanor

Clean MVR

Dependable and reliable

Safety-oriented

Multi-tasker

Valid class- c TX driver's license

Packing and scanning orders

Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Maintained a perfect attendance record for 3 years. Promoted to Lead Cable Installation Technician after just 4 months of employment. Responded to and resolved an average of 7 field service requests per day. 03/2014 to 03/2015

ITG

Houston, TX

install technician

Supervised equipment returns, including obtaining all relevant data.Installed and removed xfinity systems, including pulling wire, device termination and mounting back boxes.Carefully explained all aspects of running the cable system to customers.Inspected installation sites to determine material requirements. 02/2013 to 03/2014

NLS

Houston, TX

forklift operator

Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Operated sit down and stand up forklift's.

04/2012 to 02/2013

KAZY'S SUSHI SUPPLY INC.

Houston, TX

warehouse/driver

Completed routes daily in a 26ft. box truck. Order selected items and prepared items in trucks for deliveries. Operated forklift to unload pallets with salmon. Very cautious. 2012

Cypress Ridge High School, Houston, TX, U.S

SUMMARY

HIGHLIGHTS

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EXPERIENCE

EDUCATION

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