Customer Service Representative

***********@*****.*** **** Los Angeles St. 713-***-****

OBJECTIVES

I am consistent, hardworking, highly motivated person. I enjoy working with the public. I feel that I am friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to establish long term employment in a friendly environment. EDUCATION

Jefferson Davis High School

May 2009 High School Diploma

EXPERIENCE

La Michoacana Dental Clinic

150 W. Parker

Front Desk Receptionist May 13, 2014 – August 2015 The face of the office, therefore my responsibilities were to make sure the office came across as friendly professional environment. My goal was to make everybody feel welcomed and comfortable in our hands. Excellent filing, scanning, operating phone lines, greeting new and existing patients, multitasking with computers, phone, charts, and other office duties as assigned.

ACCC Insurance Agency 390 Benmar

Customer Service Representative (Claims Intake Dept.)November 21, 2016 – Current

My position here is receiving all inbound calls with customers. My expectations are to succeed in assisting our callers the best I can. I receive several calls and my goal is to have accomplished what the caller is calling in reference to. Since I am in the claims department, I deal with accident reports and incidentals. Therefore, being comforting comes in to part to my daily role. Providing them with great customer service and guiding them through the confusing time after an accident. The feeling I get to hear my MARICZA LEON

callers at the end of call of satisfaction is very moving, most of the people don’t know exactly what to do during those times and I’m glad I can help patiently guiding them through.

Field Of Interest

Front desk Receptionist

Office Assistant

Telecommuting

Call Center

SKILLS

Bilingual (Spanish and English)

Certified CPR

Dentrix Software (dental)

Cash Handling, (transactions)

Microsoft word/ Excel

Customer Service

QuickBooks

Certified Customer Service Representative

REFERENCES

References available upon request.

2

Maricza Leon

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