Sales Customer Service

Ilese Ominsky

ILESE R. OMINSKY M.S. Ed.S CAGS

**** ***** ***** ****** # *** 571–355–5140

Arlington, VA 22202 **********@*****.***

SENIOR EDUCATION DIRECTOR

SUMMARY

Accomplished, professional consultant and dedicated School Psychologist with over 18+ years of experience spanning universities, early childhood, K12 education, corporations and healthcare organizations through outstanding collaboration, research, training and education program management expertise. Energetic and tenacious manager with unmatched levels of organization, consultation and strategic planning ability. AREAS OF EXPERTISE & LICENSURE

• Superior experience in school psychology, curriculum, assessment, research and education.

• Exceptional knowledge of early childhood trends, initiatives, state and federal funding.

• Excellent knowledge of the Family Education Rights and Privacy Act, NETP, ESSA and other federal regulations.

• Strong proficiency with Microsoft Office, education technology, 1-1 technology, LMS, SaaS and cloud solutions.

• Outstanding ability to evaluate student transcripts, assessments and other records.

• Firm interpersonal and communication skills.

• High motivational and customer service skills

• Proven ability to apply diverse teaching methods to a variety of student learning styles and ages.

• Superior Organization, Planning & Consultative Sales Skills

• Maryland Department of Education- Advanced Professional Licensed- School Psychologist

• Virginia Department of Education- School Psychologist CONSULTANT & CORPORATE CAREER EXPERIENCE

Part-Time Education Specialist & School Psychologist 2016 to 2017 Education Consultant/Contractor 2007 to 2009

• Introduced education technology solutions to superintendents and K12 administrators.

• Provided support to students experiencing test anxiety, autism and emotional disturbance.

• Collaborated on event planning with public, private, corporate, non-profit and community organizations.

• Developed professional development workshops with local businesses to offer real-life job training for applicable students.

• Monitor and evaluated student academic progress to ensure IEP’s goals were met.

• Provide after-school workshops, webinars, and classes for parents and teachers to help students achieve success in homebound programs and alternative settings.

• Analyzed early childhood and STEM education trends, researched federal funding and prepared SWOT analysis for superintendents, education leaders, parents and district teams.

• Implemented employee training activities for professional development, resulting in 25% reduction in district policy and procedural complaints.

• Consulted with parents and school staff to resolve issues concerning special education instruction.

• Demonstrated instructional leadership and guidance regarding early childhood and early learning online computerized materials.

• Initiated District adaptation of a structured, computerized Special Education IEP management program from paper forms. Health Net 2017 to Present

Federal Contractor/Credentialing Specialist and Program Coordinator

• Assist in preparing and coordinating provider information to / from managed care quality committees and other internal departments and/or external entities.

• Maintain credentialing database while tracking all direct provider contract data.

• Perform primary and secondary source verifications of credentials according to departmental policy.

• Maintain all medical license, drug Administration and malpractice insurance for physicians and mid-level providers.

• Ensure compliance with national standards of quality organizations.

• Promoted special projects to enhance operations.

• Efficiently credential all initial applicants in a timely fashion.

• Support enterprise decision-making with subject matter expertise.

• Provide excellent customer service to practitioners, managers and teams as evidenced by satisfaction surveys. KAJEET 2014-2016

Regional Sales Director

Specialized in the sales of cloud-based applications, infrastructure and education broadband service in districts and universities within the United States.

• Responsible for the sales of K12 education broadband service to higher education, K12 district administration and superintendents.

• Effectively used sales force automation to ensure accurate and proper forecasting and reports for team.

• Conducted online training sessions to new clients and managed the implementation (Cloud portal) on boarding process to ensure customer satisfaction and success rate.

• Strategized and created new business plans and met the needs of new and existing customers.

• Presented continuous best practice webinar sessions during the negotiation and implementation stage of the sales cycle.

• Generated analytical reports to influence renewal business and increase the pipeline in CRM.

• Coordinated efforts with Cypress Fairbanks ISD and Raise your Hand Texas Blended Learning grant and implemented K12 education broadband service into all Title I schools. ($100,000)

• Developed a strategic approach business plan partnering with McAllan Independent School District to create an RFI/RFP for the home/hospital program district wide. ($1.5M per year). AGRI-BASED BIO-FUELS 2012-2014

K12 Strategic Education Director & Customer Success Manager-Part-Time Contractor

• Received and answer customer inquiries.

• Managed customer campaigns and projects and made suggestions for testing and optimization during the process.

• Created case studies with corporations to acquire survey analysis on customer satisfaction and to determine customer needs for product implementation.

• Developed salesforce tools, reports and accounting processes to track sales operation activities and all pre-post implementation adoption activities.

• Efforts resulted in revenue growth of $100,000 annually with improved profit margins of 19%.

• Created a STEM career and college readiness web-based training for educators and corporations, which led to 45% the first year.

• Provided leadership to team on customer service, recruitment and issues related to customer feedback. SCHOOL SPECIALTY 2009-2012

Customer Success Manager & Strategic Implementation Interim Director of Strategy and Contractor 2012 to 2013.

• Managed eight sales representatives in a $1M territory.

• Established and leveraged relationships with C suite executives to drive product and enterprise solution sales throughout assigned territory, 2010 sales increase of $500k in an environment extreme budget cuts and fiscal crisis; 2011 sales 120% of goal.

• Customer Success Manager and Interim Special Education Contractor for C-suite key decision makers.

• Developed a customized strategic approach with an internal projects team to ensure customer awareness of School Specialty’s ability to stand behind their mission of providing best practice customer service to K12 and higher education.

• Hosted daily status calls as well as ad hoc meetings as requested to ensure client satisfaction in an ever changing environment due to budget cycles and federal funding streams.

• Ensured positive customer experiences by proactively managing and growing customer relationships.

• Conducted weekly one-on-one meetings with VP of Sales to review activity tracking, best methods to resolve issues and ensure customer loyalty and satisfaction.

• Acted as first point of contact for customer training, data conversion, setup/configuration, and problem solving.

• Maintained customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.

• Secured 15 new accounts and generated $40K in additional annual revenues by penetrating District of Columbia Public Schools, special education and assistive technology departments, a previously untouched market.

• Designed a marketing initiative to change the perception of the company from a vendor tool to a strategic data technology solution.

• Achieved quarterly revenue goals and exceeded Q3 revenue goals in 2011-2012 by 200%.

• Increased sales by $1.5M from 2009 to 2011, catapulting School Specialty as the number vendor in District of Columbia Public Schools and OSSE.

Multi-Health Systems 2005-2007

Clinical Executive

• Managed $3.5 million territory of K-12 districts in Mid-Atlantic area.

• Grew annual revenue by 100% to 1.5M in the 2005 and $2M in assessment renewals in 2007.

• Responsible for the sale of psychological assessments to clinicians, DODEA, university and K12 accounts.

• Drove adoptions and maintained top accounts with key stakeholders.

• Served as content and service specialist.

• Provided professional development training that drove sales of revised assessments by 45%.

• Collaborated with university professors to pilot launch of the Revised Connor’s Rating Scales- ADD/ADHD.

• Processed metrics and analytics creation for internal sales teams and maintenance of accounts. CTB McGraw- Hill 2003-2005

Evaluation Consultant

• Managed $1+million territory of K12 and university and government education sectors (DODEA).

• Optimized sales and revenue growth for company by contributing to growth rate and being solely responsible for increase of 8% for 2003, exceeding expected annual growth goal of 5%.

• Prospected new customers and consulted with existing accounts to review account status, market new products and offer sales promotions.

• Researched opportunities for partnerships and acquisitions based on strategic needs and planning.

• Generated impressive sales and revenue growth for company in 2004, expanding state-wide Maryland Terranova adoption by 50% in 2004-2005.

SCHOOL PSYCHOLOGIST EXPERIENCE

Baltimore County Public Schools 2001 – 2003

Harford County Public Schools 2000-2001

Duval County Public Schools 1998-2000

• Performed psycho-educational assessments to determine services and accommodations for children.

• Facilitated grief counseling groups at the elementary level and social skills groups at the secondary level .

• Managed a caseload of 160 students with 13 types of disabilities to ensure services met students' needs according to academic, social-emotional and cognitive levels of functioning.

• Performed psycho-educational assessments to determine services and accommodations for children.

• Facilitated grief counseling groups at the elementary level and social skills groups at the secondary level

• Participated in eligibility-IEP meetings.

• Attended monthly RTI, PBIS, case management and student support meetings.

• Collected and progress monitored PBIS Tier 2 data.

• Assisted in AIMS web benchmarking and progress monitoring.

• Managed the Special Education department including five special education teachers and five paraprofessionals

• Provided individual and group therapy to SIED students.

• Participated in Manifestation meetings.

• Assessed classroom organization and dynamics of individual styles. ADDITIONAL QUALIFICATIONS

• Intern and Practicum- Somerville Public Schools and Boston Regional Medical Center-Art Therapist

• Conducted comprehensive assessments within a variety of disability categories and age groups (pre-k through elementary).

• Delivered character education classes in a self-contained setting for autistic students through a guided curriculum contacting goal setting, decision making, conflict management, study skills, peer pressure, friendships and character.

• Developed and implemented ABA behavioral plans for students ranging from low level to high disabilities.

• Provided individual counseling and art therapy for children of Pre-K to 12 age group.

• Facilitated social skills groups for second through fifth grade students diagnosed with pervasive development disorders and social-emotional.

• Provided consultation to parents, teachers, and other school personnel and community agencies to enhance the learning and adjustment of students exhibiting and diagnosed with disabilities.

• Researched out-of-district early learning programs for student placement. EDUCATION

NORTHEASTERN UNIVERSITY, Graduate School of Bouvre’ College Pharmacy and Health Sciences Master of Arts, Applied Educational Psychology: Specialty, School Psychology M.S. Ed.S CAGS, Certificate of Advanced Graduate Studies LESLEY COLLEGE, Master of Science Degree, Art Therapy TOWSON UNIVERSITY, Bachelor of Science, Visual Communications PROFESSIONAL ORGANIZATIONS

ASCD

COSN

Rethink Autism

National Association of School Psychologists

Maryland Association of School Psychologists

LICENSES

Trained in Miller-Heiman

The Art of Business Development

EPPP- Professional Psychology Licensure

Licensed Virginia School Psychologist

Licensed Maryland School Psychologist

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