Customer Service Representative

Brionca Morman

**** ****** **** **

Jacksonville, FL 32221

Cell: 904-***-****

E-Mail: **************@*****.***

Career Overview

Highly enthusiastic customer service professional/patient representative with 2 years client interface experience.

Dedicated Customer Service/Patient Representative motivated to maintain customer satisfaction and contribute to company success.

Results-driven Patient Representative with proven ability to establish rapport with clients.

Highest performing sales collecting associate for 3 consecutive months.

Mailclerk at the United States Postal Service for 2 consecutive years.Employed at CitiBank as a Costco customer service representative for 3 consecutive months.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Energetic work attitude

Courteous demeanor

Large cash/check deposits expert

Top sales performer

Adaptive team player

Front desk training

Reading comprehension

Customer service expert

Telecommunication skills

Meticulous attention to detail

Self-directed

Computer-savvy

Excellent communication skills

Resourceful

Understands grammar

Multi-line phone proficiency

Proficient in multi-tasking

Types 35 wpm

Accomplishments

Promoted to Full Time after 5 months of employment.

Patient Care

Ensured quality control through admissions, assessment, treatment, and referral for a broad range of patients.

Treated patients suffering from trauma, acute chest pain, respiratory failure, and drug overdoses.

Documentation

Documented patient information obtained from intake interviews.

Work Experience

February 2017 to Present

A&B Marketing

Sales Marketer

November 2016 to Present

I Tech

Customer Service Representative

May 2016 to July 2016

CitiBank

Customer Service Representative

September 2014 to May 2016

United States Postal Service

Mail Clerk

February 2012 to January 2014

St Vincents Medical Center Jacksonville, fl

Patient Representative

Educational Background

2007 Graduate of Edward H. White Senior High

Jacksonville,Fl

General Studies

Florida A&M University

2007 to 2011

Tallahassee,Fl

Business Administration

I attended college on a business scholarship for 3 years. Coursework in Business Administration, Financial Management and Event Planning

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