Business Analyst, Human Resources Professional with Legal Background.

ADERONKE ELIZABETH FALEYE

Address: ** *********** *****, ******* ****, Randallstown, Baltimore – Maryland 21133 ● Phone: 443-***-****● E-mail: ************@*****.**.**

PROFILE

An effective Business Analyst with over 5 years working experience using agile and waterfall methodologies to gather, analyze, elicit and document requirements for Business Processes and Information Systems within the E-Commerce/Retail, Opportunity/Customer Tracking and Systems Catalogue Applications domain, also possesses background qualifications as a Lawyer and Human Resource Professional with over 3 years working experience.

Proficiencies include strong analytical, interpersonal, extreme team player, communication and problem solving skills all geared towards managing multiple projects simultaneously while delivering and exceeding client satisfaction.

SKILLS/TOOLS

UML Tools: UML methodologies

Testing Tools: MS Excel

Documentation Tools: MS Word, Excel, PowerPoint, Outlook, JIRA, Confluence, SQL, WINSCP, Process Flow & Swim lane using Gliffy

WORK EXPERIENCE

Business Analyst

Stack IT Solutions, Gaithersburg MD January, 2014- Present

Role Summary: Responsible for facilitating Joint Application Development (JAD) and Requirements Gathering sessions with Stakeholders, SME’s and System Owners in order to capture business rules, processes and system requirements for various projects.

Responsibilities;

Monitored projects through the SDLC process using the Agile/SCRUM methodology

Prioritized development backlog, planning releases, planning sprints, and driving requirements/user stories

Lead the effort to effectively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional Requirements Document, Business Requirements Document, Use Cases, Process Flow Diagrams, GUI Interface designs (Mock-up screens) for an Opportunity tracking Application and Retail Reporting System

Conducted monthly application review meetings with End Users, to gather and document business needs and translated them into functional requirement document (FRD)

Created Traceability matrix to guarantee forward and backward correlation requirements.

Gathered requirements using interviews, documents analysis, requirements workshops and Joint Application Development (JAD) Sessions and workflow analysis

Conduct hands-on customer training as needed

Developed use case with UML for new product functionality

Successfully collaborated with team members to re-engineer a Business Process of the Retail Application.

Interacted with the business stakeholders and subject matter experts to understand the business problems and needs.

Acted as liaison between technical and business staff in implementing standards across the organization

Assisted in developing test plans, test cases and performed User Acceptance Testing (UAT)

Determined, negotiated and agreed on in-house quality procedures, standards and specifications

Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs

Worked with end-users to interpret the customer business needs and translate them into Functional and Non-functional requirements

Business Analyst

MKIT Consulting, Bowie MD June, 2012-Jan, 2014

Role Summary: Responsible for preparing Minutes of Meetings, Agendas and other documentation that captured decisions made and provided support to the team throughout all phases of the Software Development Lifecycle (SDLC).

Responsibilities;

Developed a deep knowledge of the Business process to ensure customer satisfaction by gathering operational data and understanding the information flow

Interacted with system architect and developers to ensure the system is properly implemented

Performed critical analysis on information consolidated from multiple sources, identify and resolve conflicts, and break down high-level information into detailed workable requirements.

Conducted interview with subject matter experts, customers and other stakeholders to clarify and document customer business needs and translate those needs into clearly defined and detailed requirements and user-focused specifications

Developed business process documentation, supporting documentation which includes policies, procedures, references, specific and general instructions, navigation manuals, user guides, job aids and related/required documentation

Collaborated with project manager in tracking and managing project development process following the Waterfall based SDLC process.

Worked independently with users to define concepts, clarify Functional and Non-Functional requirements in order to translate them into application and operational requirements for a Business Project - Systems Catalogue Software project

Managed resources against business plan and developed process models, use cases and scenarios

Communicated effectively in both verbal and written form, as well as have an overall ability to be clear and concise in all communication

Worked well as a team, as well as individually, at all levels of an organization to obtain knowledge that facilitates problem resolution

Understood the necessity of project standards and applied standards consistently

Assisted in testing the developed system and created a system documentation and user guide.

Clarified issues with developers during efforts to validate designs and functional specifications using mock ups and process flows

Provided Business Analysis support by training end users

Collaborated with developers and subject matter experts (SME’s) to establish technical vision and analyze tradeoffs between usability and performance needs.

Snr. Human Resources Consultant

Total Resource Management Solution (TRMS) June 2011 – May 2012

Role Summary: Responsible for performing advanced specialized and administrative duties in a designated human resource program or section area and providing human capital management advisory services to businesses by developing and communicating policies, training employees, and implementing an efficient recruitment process.

Responsibilities;

Advises management on the formulation and administration of plans and policies for human resource activities.

Acts as an internal consultant by analyzing and recommending solutions to human resource issues relating to the assigned program or section area.

Match job seekers to employers within the agreed time

Ensures program or section area is in compliance with established policies and procedures.

Assists with developing, coordinating and recommending changes for the improvement of workflow in the program or section area.

Conducts periodic audits of human resource activities to ensure compliance with policies and procedures.

Participates in professional development sessions or seminars.

Participate in the design, development and implementation of innovative workforce retention programs

Human Resources Officer

Fun Mobile Limited August, 2010- May 2011

Role Summary: Primary HR personnel coordinating HR operations and functioning as a business partner. Activities encompass employee relationship & engagement, recruitment, policy/ process development & implementation, performance management and administrative services oversight.

Responsibilities;

Implement HR Programs for achievement of company goals and objectives

Ensure proper information resource management

Identify, interview and recruit talent into the organization, in liaison with hiring managers

Provide Internal HR consulting services in organization development.

Identify areas of policy improvement, and recommend changes

In conjunction with HR Consultants, conduct organization reviews to ensure optimal staffing levels in the organization as per the business goals

Prepare management reports/updates as required

Provide support to managers with employees terminated for poor performance

Manage the performance management process through administration of clearly defined policies/procedures

Manage new employee on boarding, and ensure the orientation and induction

process is implemented as required

Identify and appoint reputable external training consultants subject to approval of management

Organize periodic training system evaluation/reviews to ensure effective training delivery

Human Resource On- Site Supervisor/ Coordinator

HR Indexx Victoria Island, Lagos. March 2009 - August, 2010

Role Summary: Recruited and managed over 400 Call Center Agents in Zain (Now Airtel) Call centers (Lagos and Abuja), providing site liaison/human resources support to Agents particularly in areas of employee relations, leave administration, welfare and disciplinary action. Was also involved in training and induction of new hires.

EDUCATION

2007 – 2008 Nigerian Law School, Bwari (Abuja Campus) Bachelors of Law

2001 – 2007 Lagos State University Ojo LL.B

PROFESSIONAL AFFILIATIONS

Member, Nigerian Bar Association

Associate Member, Chartered Institute of Personnel Management

TRAIING AND COURSES ATTENDED

Project Management Course – (E2E Consulting, Lagos. Nigeria)

Change Management & Customer Service Essentials.

Leading Edge Business Solutions – (Woodmead, Johannesburg. South Africa)

REFEREES – Available on Request.

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