Customer Service, Microsoft Office, Data Entry, Outlook

PHYLLIS Y. COLE

**** *******, *******, ***** 832-***-**** *********@*****.***

OBJECTIVE

To obtain an Administrative position within a company where I can utilize my good interpersonal and communication skills, focusing on customer service with opportunities for continuous growth.

SKILLS & ABILITIES

Proficient in Microsoft Office: Word, Excel and PowerPoint, Ability to undertake complex assignments, meet tight deadlines and deliver superior performance.

EXPERIENCE

October 2016-Present

Receiving Associate/Customer Service, Bass Pro Shops

Responsible for the receipt, verification and recording of materials and products that come into the company facility.

Analyzes and resolves customers' problems and inquiries, strong skills in time management, prioritizing tasks, and meeting deadlines.

Cooperatively work with others to produce and deliver required work, ability to promote products and build rapport through listening and communication skills, organized and detail-oriented.

July 1995-June 2016

Domestic Logistics Manager, Academy

Worked in a customer service environment with vendors and carriers, process requests through data entry management system.

Filing documents and freight bills, performed payroll functions, and assist the accounting department with payment of invoices/resolving billing inquiries.

EDUCATION

Accounting/Business Management Coursework

University of Houston Downtown, Houston, Texas

LEADERSHIP

Monitored and mentored team members based on job performance, strengths, and weaknesses. Managed support staff and maintained a budgetary goal within the department.

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