Customer Service Microsoft Office
Resume:
TERELYN BAIR
Katy, TX **449
Mobile: 281-***-****
Email: *********@*********.***
LinkedIn: https://www.linkedin.com/in/terelyn-bair-3352bba0
CAREER SUMMARY
Managed projects with reallocated annual budget and achieved goals. Leader in managing company team’s efforts through effective and motivating mentoring strategies. Excellent interpersonal communication skills with the ability to exercise individual judgment to experience working in team setting to accomplish operational goals. Proficient in Microsoft Office, such as Word, Excel, Power Point, Visio, and Microsoft Project.
CORE COMPENTENCIES
Sets up and prepares statistical reports
Microsoft Office
Maintaining comprehensive records and filing
Interactions are with customers
Copier, facsimile machines, scanners, and voice mail systems
Compiling and arranging data on computers
EXPERIENCE
HOME DEPOT – Houston, TX
Merchandise Execution Associate April 2013 – June 2017
Accountable for Home Depot with 4 years of compiling and arranging data to forward difficult and non-routine inquiries or requests to appropriate vendor level for resolution with maintenance designing to enhance customer experience.
Follows rules and procedures with merchandising projects, planogram maintenance, overhead and display organization with the ability to carry and/or lift less than 15 pounds.
Interactions are with customers, own supervisor and coworkers as well as with other departments.
Operate office machines, such as photocopiers and computers.
PARADISE ANIME INC. Houston, TX
President January 2006 – Present
Accountable for Paradise Anime over 11 years of customer inquiries, requests and complaints for customer satisfaction.
Budget daily customer sales transactions.
Created revenue streams through Anime game machines.
Giving full attention to what individual customers are saying, taking time to comprehend the points being made, asking questions as appropriate, and not interposing at inapt times.
Maintaining comprehensive customer records and filing.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Receives, classifies, reconciles, consolidates, and summarizes customer documents and information.
Sets up and prepares statistical reports to strengthen implementation of Anime for A's program.
CHI! ACU PET THERAPY Houston, TX
Certified Animal Acupressure Practitioner
January 2004 - February 2008
Accountable for 4 years of customer service visits to forward difficult and non-routine inquiries or requests to appropriate level for customer service resolution.
Budgeted daily customer sales transactions.
Giving full attention to what individual customers are saying, taking time to comprehend the points being made, asking questions as appropriate, and not interposing at inapt times.
Interactions are with customers.
Maintaining comprehensive customer records and filing.
Operate office machines, such as photocopiers and computers.
Scheduled 6 customers for daily visits with the ability to carry and/or lift less than 15 pounds.
EDUCATION
DeVry University Houston, TX January 2015 – February 2017
Bachelor of Science, Business Administration, Concentration in Project Management
Graduation February 2017
Honored on Dean’s List: Grade Point Average > 3.5
Lone Star College System Houston, TX August 2008 – August 2010
Business Administration
Houston Community College Houston, TX August 2010 – December 2011
Business Administration
Lone Star College System Houston, TX January 2012 - December 2014
Business Administration
University of Houston Clear Lake Houston, TX October 2005
Start Profitable Small Business and Run Profitable Small Business Certification
PROJECTS
DeVry University Project Management: Performed financial investigation for opening Utopian Café. Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively.
Lone Star Community College Principles of Marketing: Directed team of 5 students to perform SWOT investigation, market investigation, competitive investigation, and financial investigation, as well as presented strategic proposals for e-commerce organization.
United States Army: Coordinate 20 team members to handle and move, daily projects, and telecommunication. Professional, creative, and flexible, combined with analytical skill. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage.
Contact this candidate