Orlando Alvarez

*** ** *** ***

Pembroke Pines, Florida 33029

305-***-****

ac0srw@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

IT Project Management

Client and results centric

Full Cycle Service Management

Global Markets

PROFESSIONAL EXPERIENCE

O3b Networks, Miami, Florida June 2015 - Present

Project and Service Delivery Manager – LATAM

•Manage projects from the pre-sales & customer requirements to full delivery to ongoing operations.

•Develop project plan, budget, P&L, risk analysis/mitigation, communication plan, AIR, KPI, reporting, kickoff meeting internal and stakeholders, resource allocation and contracting.

•Problem/issues identification, documentation, follow-up, change management, TCO, escalation until resolution.

•Gather customers’ requirements, develop acceptance test, assurance implementation meets standards and contracted agreements, and service delivered meet contracted SLA on a continuous basis.

Telefonica, Miami, Florida 2008-June 2015

Senior Global Project Manager

Managed Global projects including implementation of Data Center build outs, IT Infrastructure, Networks, Systems, SIP-Trunk, Call Recording, Business Continuity, Hosting, Virtualization and Outsourcing.

Gather requirements and specifications, identify dependencies and risks, data, establish process, define the plan, budget, KPI, check points,

Manager multiple simultaneous projects for several Global clients.

Assurance of quality, budget, P&L, delivery, timeline, planning, reporting and customer satisfaction.

Work with customer requirements, expectations, Input /Output, AIR, SOW, UAT, ATP, SLA, contract, documentation, follow-up, risk mitigation, project lifecycle, planning and control and vendor management.

Work with cross functional departments; Sales, Pre-sales, PMO, operations, users and Service Managers in the initial setup, implementation, transition, completion, and GO LIVE.

Work with Project stakeholders, conduct internal and client kickoff and progress reviews.

Manage a $82M+ project consisting of 11 data center consolidation into 2 data centers in Miami and Sao Paulo, resulting into over 400+ blade servers, 6 IBM Series 5 and 4 HP Superdomes, 800TB+, Oracle, VMWare, Database sync.

United Data Technologies, Miami, Florida 2006-2008

Service Manager

Manage and coach staff of over 30 technicians, engineers and consultants (CCIE, CISSP, VCP…).

Develop and close service sales opportunities.

Manage P&L, utilization, budget, training, certifications, vendor’s partner programs, service systems, logistics, SLA, reporting, escalations, reporting, contracts among others duties.

Services: VoIP, Networking, Security, Virtualization, High Availability Servers and Enterprise Storage.

Establish procedures, sales & services strategies to increase service sales

Develop service logistics to maximize technician’s effectiveness and better customer satisfaction.

Hewlett Packard, Latin America, Miami, Florida 2000-2006

Presales Manager – (2003-2006)

Managed and coach staff of 32 Solutions Architects and Subject Matter Experts to support the sales of HI-TECH complex and/or competitive solutions, supporting sales quotas of over $1.1 Billion.

Gathering requirements, architected, designed, configured, delivery and closure of sales deals.

Services provided: configuration, solution design/architecture, consultation and channel training.

Coached, trained and developed strategies to improve Sales, Contact Centers teams and channel.

Hewlett Packard (Compaq), Latin America, Miami, Florida

Regional Sales Manager - Global Accounts Latin America (2000-2003)

Managed sales of over 35 Global accounts that include several vertical industries.

Managed and coach over 32 local account managers in the region with sales portfolio over $150 million.

Managed all aspects of the sales; prospecting, pipeline, forecasting, product availability, closure, logistics, reporting, pricing, P&L, contracts and strategy.

StrataSys Corporation, Miami, FL 1998-2000

Practice Business Manager

Solution selling of system integration, networking and services in the South Florida area.

Worked with customer in the development of solutions that will impact their business.

COMPAQ Computer Corporation (HP) 1996-1997

Major Account Manager, Puerto Rico and Caribbean Region

Managed 50+ accounts, exceeding quota by 20%.

Prospecting, Sales forecast and pipeline, product forecast, roadmap channel management.

Provide product training, support, roadmap, architect solutions to customers and channel.

Johnson & Johnson, PR & Dominican Republic 1990-1995

IT Project Manager IT Manager

Managed IT Dept. of 4 Pharma manufacturing plants in Puerto Rico and Dominican Republic.

Managed IT projects for Business, back office and manufacturing areas in compliance with FDA, GMP and other regulatory agencies.

Managed requirements, daily operations, project plan, execution, reporting, budget and resources.

Evaluated, selection and purchase hardware, software, network and technologies.

Implementation of; MRP, LIMS, SCADA, SAP, ERP and others Pharma’s manufacturing systems.

Support and provide solutions to business and manufacturing needs and initiatives.

McDonnell Douglas Corp, St. Louis, MO 1987-1990

Systems Integration Group

Project Manager

Implement of MDC IHS Hospital Systems to MDC customers.

System Architect of system infrastructure, perform installation of HW and SW.

Modify base software to customize to customer, insurance or interfaces requirements.

Gather business, interfaces, data and DB requirements, to plan, document system modifications.

Work with SW programmers in the analysis and design of system modifications, system validation, test, acceptance, users training, change and version control.

Develop plan, budget, KPI, controls, testing, milestones, organize and coordinate SW developers.

Internal and customer kickoff meetings, progress reports,

Education

Universidad de Puerto Rico, BS Computer Science

U of Miami: Technology & Management Executive Program 2013

Fully bilingual English and Spanish

Additional Trainings

PMI – PMP Project Management PMI:2525636

Greenlight - Project Management

Planning & Controls: Button Line Project Management

McDonnell Douglas - Project Management

ITIL V3

Wilson Learning - Getting to YES

McDonnell Douglas- CASE

Steven Covey - 7 Habits of Highly Effective People

ITS - Consultative Selling

Dale Carnegie - Sales Advance

Pecos River - Creating Customer for Life

Tools

MS Office, MS Project Manager, Visio, SalesForce, Precusive, Taskfeed, among many others…

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