Project Manager

Shruti Nigam

Project Manager

Canadian Permanent Resident

Tel: +1-905-***-****

Email: *****.******@*****.***

LinkedIn - www.linkedin.com/in/shruti-nigam-pmp®-5b08759

Dear Sir,

I am writing to see if you can assist me in my next career move - for the position of Project Manager in your organization, and I hope to be invited for an interview.

I possess 12+ years of work experience with reputed organizations like Hewlett Packard and Australia and New Zealand Bank.

Key Highlights:

Specialized in Program / Project Management, Transitions/ Migrations, SDLC, PMO, Business Analytics/ Business Performance in IT Infrastructure & Operations Management

Certified PMP (PMBOK 5th Edition), ITIL Intermediate – Service Transition, Cloud U and ITIL V3 Foundation, Trained PMI – Agile Certified Practitioner

Recognized for Continuous Improvement initiatives by improving common processes’ implementation, reducing process lead time and achieving efficiency and cost savings.

Participated in building an Enterprise Level online product on Project & Program Management Methodologies with components including Charter, Project Plan, RAID (Risk, Assumptions, Issues, Dependencies) log, and benefits expected / realized with Automated status & progress reports reaching directly to the stakeholders. This product involved 4000+ projects and 600+ Project & Program Manager.

Deployed in Australia for setting up the Technology Service Desk.

Education received has been assessed by World Education Services (WES), Canada have Canada Equivalency.

I am confident that I can offer you the expertise, communication and problem-solving skills you are seeking. Feel free to contact me to arrange an interview. Thank you for your time -- I look forward to learning more about the opportunities at your end!

Sincerely,

Shruti Nigam

Shruti Nigam

Project Manager

Canadian Permanent Resident

Tel: +1-905-***-****

Email: *****.******@*****.***

LinkedIn - www.linkedin.com/in/shruti-nigam-pmp®-5b08759

Profile

12+ Years’ experience in Project/ Program Management (Agile and Waterfall Methodologies),

Transitions/ Migrations, SDLC, PMO, Vendor Management, Business Analysis and Performance in

IT Infrastructure and Banking Sector

Certifications

Certified PMP

Certified ITIL Intermediate – Service Transition

CloudU Certification from Rackspace

Trained PMI – Agile Certified Practitioner

Certified ITIL Foundation V3

Trained Green Belt – Six Sigma

Certified by Active Operations Management (AOM), Australia for successful transformation for business in Simulation

Work Experience

Hewlett Packard - Project Manager

Jun 2011 - Present

Managing end to end IT Infrastructure Projects (having technology towers such as Midrange [UNIX, Wintel] Mainframe, Storage, SAP, Service Management, IT security and Service Desk) with budgets ranging from $100,000 - $5 million. Leading a Cross Functional Global Project Team of Size 5 to 15.

Worked on elevating efficiency of program and project management processes specifically; Change Control, Status Reporting, Critical Risk & Issue Management, Audit, Compliance and Project Financials across programs.

Proficient in developing Business Cases, SOW, Project Charters, Schedule using CPM, GERT, PERT Methodologies, ROI Computation etc. Proficient in Microsoft Office tools (Project, Word, Excel, PowerPoint, Visio)

Hosting of regular forums to review project progress with key stakeholders.

Coached and mentored Project Managers on all aspects of their mandate and identify specific areas of focus for training or development to assist the program in achieving success in delivery and execution.

Recognized for realizing Huge Cost Savings to the tune of £5.5 K GBP for a Project.

Also, led PMO for Bank of America Account that involved:

Implementation of PM Methodology - Liaising with Project Managers to ensure compliance with established processes.

Overseeing approvals to change requests, re-baseline when applicable, update/revise the project plan and report status.

Key Contributor to Status Report Tracking and Master Project Listing used to improve Efficiency and Utilization at Enterprise level.

Monthly Reporting on SLA (Service Level Agreement) and PCR (Project Change Requests) for Leadership Team.

Australia and New Zealand Bank– Business Analyst

Aug 2008 – Jun 2011

Deployed in Melbourne, Australia for handling the transition of Technology Service Desk.

Closely tracking the Projects run in Technology Service Management (TSM) in terms of Project Health, Schedule, Budget and reporting the same to Leadership Team.

Operating model transformation and business process re-engineering / re-design,

Collect feedback from Stakeholders for TSM Projects and evaluate with PMs for Process Improvement.

Operational Governance: Production and distribution of the following Business Performance reports -

oMonthly Business Performance Metrics and Operational Reporting Pack for Technology Service Management.

oAustralian Prudential Regulatory Authority (APRA) reporting – Standard APS 231: Outsourcing Governance

oService Desk reporting (Daily, Weekly and Monthly) and State of Health (SOH) Pack on Voice Calls, Incident Management and Work Request Management

oAd-hoc Operational and Compliance Reporting

Australia and New Zealand Bank – Subject Matter Expert, Ops

Jul 2007 – Jul 2008

Managed the Operations Team for ESANDA, Australia. Training new entrants on ESANDA Reconciliation and Insurance Processes

Developed Training Materials, Process Maps and Procedures on ‘4 level Documentation’ standard. On-time capturing and documentation of Process Updates.

Quality Assurance of Reconciliation and Finalization Reports

Developed the Query Handling mechanism resulting in Backlog Reduction.

Financial reporting at cost center and business unit level.

Work Allocation to the Team Members.

Australia and New Zealand Bank – Analyst, Ops

Jul 2006 – Jun 2007

Balanced various reconciliation accounts and tracing down the unreconciled amounts.

Computation and transfer of Stamp Duties across Australian States

Worked as an Authorizing Officer to finalize contracts by authorizing refunds and shortfalls

Audits of the Operations Processes and Quality Check of the Financial Accounts

Motilal Oswal Securities Limited – Finance and MIS Analyst

Jan 2006 – May 2006

Allocated the FY 2006-07 Composite Targets among the South India Branches.

Measured the YTD and MTD Performance of the Branches against their Individual Targets.

Managed Revenue Generation Database and Customer Relation Management software - Talisma

Prepared and consolidated the Daily MIS comprising 15 branches

Managed Corporate Communications at Regional Level.

Motilal Oswal Securities Limited (Franchisee – MLK Securities) – Executive, Ops

Jul 2004 – Dec 2005

Keeping track of Funds Pay-in and Funds pay-outs to the clients

Undertaking of Depository Participant’s operations

Supervised Organization’s adherence to SEBI recommended Compliance relating to Demat and Trading Forms.

Cash Management of the Franchisee

Brand Management – conducting market research and Brand Awareness activities

Education

Master of Business Administration, 2004

Bachelors of Commerce, 2002

*Both Degrees are assessed by World Education Services (WES), Canada have Canada Equivalency.

Languages known – English, Hindi, Learning French

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