Project Manager Customer Service

**** ***** ***** ** • Houston, TX • ***** * 832-***-**** * *******.******@*****.***

MARTIN MEYERS

SUMMARY

High performing, strategic thinking analyst with over 8 years of experience in supporting web applications. Skilled relationship builder with internal and external stakeholders across organizations. Well versed in all phases of customer support processes. Adept at assessing needs, software testing, and requirements gathering, measuring the effectiveness of solutions, and problem solving. Fluent in all phases of SDLC.

EDUCATION

B.B.A. DEGREE IN COMPUTER INFORMATION SYSTEMS UNIVERSITY OF HOUSTON MAY 2009

PROFESSIONAL EXPERIENCE

Systems Analyst III, April 2012 to June 29, 2016

Baker Hughes Inc. 2001 Rankin Rd., Houston, TX 77073

Coordinate and process access requests to well data ensuring SLA and IT security compliance.

Install JAVA updates and checked that all functionality was enabled in web browsers.

Provide application support for proprietary real-time, static data monitoring software and identity management systems.

Document processes and training materials using cross functional charts and Microsoft Visio.

Provide user acceptance testing for Oil & Gas upstream applications prior to go live: based on project manager test plans. Recommend revisions/updates.

Comply with security protocols in operation of well data access management portals, applications, and user accounts

Configure SFTP and remote tools for rig site data feed maintenance.

Communicate with stakeholders by providing verbal and written support for cloud based applications including browser configuration, Java installations and .net framework updates.

Maintain and escalate issues through ticketing system to development teams and other support groups when necessary.

Tier I Systems Analyst, August 2010 to April 2012

Baker Hughes Inc. 2001 Rankin Rd., Houston, TX 77073

Responsibilities included being the first contact for website administration, geological software support, well site information, and connectivity/network issues.

Resolved wire-line software problems, provided website administration support, monitored ongoing wire-line job data feeds across the globe.

Escalated issues using the Baker Hughes ticketing system to various software development, management and support teams.

Gained experience with Unix and querying Oracle databases to find and resolve issues.

Website Project Manager, January 2009-March 2010

Bayou City Properties 4912 Bissonnet St., Bellaire, TX 77401

Planned, designed, developed, tested, and delivered the completed Bayou City Properties company website.

Lead as project manager responsible for requirements gathering, planning, budgeting, scheduling, design, testing and delivery using Microsoft Visio and various website design software.

Designed website using Adobe Master Collection which includes Dreamweaver CS3, Flash, Fireworks and Photoshop.

Internship: Polling Specialist and Service Technician, May 2008-September 2008 . Restaurant Computer Solutions 5300 Memorial, Suite 420 Houston, TX 77007

Implemented new polling procedures for company and outside partners.

Provided help desk troubleshooting of pos, internet, polling, printer, cash register issues of clients.

Configured, assembled and repaired pos systems and LAN for various vendors.

Server Trainer, Manager July 1996-August 2010

Carrabba’s Original Inc. 3115 Kirby Drive, Houston, TX 77098

Excelled in sales and building customer base and maintaining a professional, customer service oriented environment for restaurant guests and co-workers alike.

Managed and trained all front of house sales personnel and new hire and provided scheduling, forecasting of sales, and recruitment of new hires.

Provided food classes that described the preparation and selling points of menu items, including acknowledging any known allergies.

Provided instruction on the use of the POS systems.

CERTIFICATIONS AND KEY SKILLS

ITIL Foundation Certified

Lean Six Sigma Yellow Belt Certified

HDI Support Analyst Certified

Modeling and Analyzing Processes Lean Six Sigma

PROFICIENCY WITH THE FOLLOWING SOFTWARE AND TECHNOLOGIES:

Advanced Skills - Windows Operating Systems, Sharepoint, One Note, Microsoft Office,Visio, Excel

Intermediate skills - Access, Linux, SQL, Dreamweaver, Photo Shop, Flash, HTML, CSS, C++, Java, PHP, Word Press, Computer LAN/WLAN technologies, requirements gathering, web design, test case, use case, process mapping

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