Service Representative Customer

Zhavaria Ferrell

Jacksonville, FL

********.*******@*****.*** - 917-***-****

To obtain an entry-level position of employment.

Authorized to work in the US for any employer

WORK EXPERIENCE

Assembler

Alluvion Staffing - Jacksonville, FL - 2017-03 - Present Sorter

Amazon.com - Atlanta, GA - 2016-11 - Present

Fan Services Advocate

Fanatics Inc. - Jacksonville, FL - 2016-05 - 2016-08 Member Service Representative

AmeriHealth Caritas - Jacksonville, FL - 2015-11 - 2016-02 Responsibilities

Answer inbound calls, changing members' primary care doctor, handle both member and provider inquiries Resolution Specialist

Stellar Recovery - Jacksonville, FL - 2015-06 - 2015-10 Responsibilities

Resolve customer accounts, collect past due debt, setup payment arrangements, diffuse customer tension and frustration

Skills Used

Empathy, one call resolution, active listening, basic calculation, negotiation Floor Supervisor

Convergys - Jacksonville, FL - 2015-02 - 2015-04

Responsibilities

Diffuse customer tension, One call resolution, assist agents with company policy/procedure Accomplishments

Promoted within 6 months

Skills Used

Active listening, Minimal transfers, Empathy

Customer Service Representative II

Convergys - Jacksonville, FL - 2014-08 - 2015-04

Place outbound calls to customers

● Schedule/ reschedule appointments

● Resolve conflicts

● Data entry

Floor Stocker/Cashier

Bed Bath & Beyond - Washington, DC - 2013-07 - 2013-11 Stock beauty supply section

● Perform price checks

● Assist customers on floor

● Run fitting room

Receptionist (Part-time)

WaizcommPCNets - Jacksonville, FL - 2011-06 - 2013-04 Recepionist

● Debit/credit transactions

● Took inbound calls, receive faxes

● Organized company files

● Transaction accounts using spreadsheets and databases EDUCATION

Associate's

Florida State College at Jacksonville - Jacksonville, FL 2012-03

Diploma

KIMA Public Charter School - Washington, DC

2006-08 - 2008-06

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