Support Help Desk

RICHARD L. PARR

**** ********* ****** 714-***-****

Fountain Valley, CA 92708 ********@*******.***

PROFESSIONAL PROFILE

Quality focused Support Specialist with strong communication, organizational and troubleshooting skills. I am a versatile and knowledgeable IT Professional with 15+ years of extensive experience in IT management and support. For the last 4 years, I've been part of a team dedicated to performing at high levels to develop efficient and highly desired products and deliver excellent customer support in an office of over 600 users on 7 different LANs. I've been involved in complex projects, as well as system implementation and integration that improve operational efficiency. Demonstrated communication and interpersonal skills essential in establishing and maintaining effective business relationships and customer satisfaction.

SUMMARY OF QUALIFICATIONS

Desktop Specialist

Troubleshooting PC and MAC user needs and requirements, answering technical questions, software and hardware issues by help desk tickets, telephone and personal day-to-day contact

Network Administration

Ethernet network installation, configuration and administration, Microsoft Server 2008/2012 and WAN installation, configuration and maintenance. Virtualization using HyperV

Project Coordination

VOIP and CAT6 upgrade. Setting up and maintaining computer workstations, purchasing and installing computer systems and software. Build and install Microsoft servers on HP and Dell hardware

EDUCATION

MAC OS X Training, February 2005

MCP Certification, May 2002

CompTIA A+ Certification, January 2002

MCSE Training, Completed April 2002, Knowledge Alliance, Santa Ana, CA

Novell Certified NetWare Engineer (CNE), Coastline Community College, Fountain Valley, CA

Pluralsight Training, CompTIA, Windows 10, Hyper-V, Linux Essentials, Server 2012 R2, MAC

Associate of Arts Degree, Santa Ana College, Santa Ana, CA

Completed course work for certifications in:

Advanced Administration; Installation and Implementing and Administering Exchange

Configuration of Windows 2000/2008 2000 Professional and Server

Designed LAN and WAN directory trees Maintaining network security

Networking Technologies Troubleshooting of server and workstations

TCP/IP Implementation Installing NetWare and Web Server

Gained experience with network protocols

Designing a Securing Window 2000 Network

Studying for Network+ and LPIC-1 certifications

LinkedIn: https://www.linkedin.com/in/rich-parr-b8b84283/

PROFESSIONAL EXPERIENCE

Consolidated Data Services, Marina Del Rey and Irvine (An Omnicom Company)

Support Specialist/Local Administrator (January 2014- February 2017)

•Respond to ticket requests to diagnose, troubleshoot and resolve a wide range of software, hardware and connectivity issues in a timely manner

•Install, configure, and troubleshoot Cisco AnyConnect to connect to a Cisco Identity Services Engine for the entire building to provide maximum system security

•Part of a team that upgraded an entire building to CAT6, install Cisco VOIP phones and new HP Access points, including warehouse

•Familiar with Symantec and Sophos Cloud software. Office 365 administration

•Assist upgrading to 3PAR, Cisco and MPLS hardware

•Backup and Disaster Recovery using VEEAM and Backup Exec

•Computer upgrades, repairs and replacements as needed, including label printers and RF scanners. Install software as needed

•Configure VPN software and train remote users how to use it

•Participated in multiple office relocations, consistently exceeding expectations, ensuring projects were on time, on budget, compliant to standards and met business needs.

Direct Partners, Inc. Marina Del Rey, Ca. (An Omnicom Company)

Support Specialist/Local Administrator (September 2004-December 2013)

•Troubleshoot and maintain user accounts in AD on Windows 2000, 2003 and 2008 Server on Dell and HP hardware at all levels

•1st, 2nd, and 3rd line support for MAC and PC users in LA, SF and SD

•Monitor email system and ensure up-to-date anti-virus protection

•Deploy new workstations and printers, applications and drivers. Configure network properties and hardware to enhance organizational efficiency. Manage lease and maintenance contracts. Perform repairs as needed

Richmond American Home Builders, Irvine, Ca

Help desk/technical support (September 2002-September 2004)

•Support users on small Local Area Networks in multiple locations

•Provided second level support to internal Help Desk to resolve user concerns with specific applications, including Windows 2000, Microsoft Office, Citrix and numerous industry specific applications.

More history available upon request

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