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Customer Service Technician

Location:
Tucson, AZ
Salary:
19.00
Posted:
June 10, 2017

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Resume:

•Over ** years applied experience in government service & direct maintenance

•Experience reading and understanding electrical and mechanical assembly drawings, specifications, and technical procedures

•Can read Schematic Diagrams, Technical Manuals, & Blueprints

•Can follow both written and verbal engineer instructions

•Experience using test equipment such as digital voltmeters and weight scales

•Experience using hand tools such as screwdrivers, wrenches, nut-drivers, calipers and other hand tools

•Can accurately understand test results

•Can effectively present information and respond to questions from cross functional managers

•Knowledge of Microsoft Office and Excel

ALBERT FRANCIA

Tucson, AZ

PROFESSIONAL EXPERIENCE

Honeywell Aerospace, Tucson, AZ (Contract Employee) 6/15 - 5/16

Electronic Test Technician

F110 Aircraft Fuel Control System:

•Accessed company intranet for data entry, email, training, and printing test data sheets

•Programmed individual circuit boards with proprietary software. Followed strict ESD protocols

•Performed system level automated initial/final acceptance tests.

•Labeled each circuit board’s computed generated stock number and entered data into SAP

•Accomplished powered circuit board environmental chamber tests

•Evaluated test faults with digital file technical manuals

•In charge of the set up and operation of powered vibration testing in both X & Y axis’s

•Performed High Pot voltage leak tests. Monitored oscilloscope for voltage output. Adhered to company established safety procedures and wore proper PPE.

•Logged final test data into SAP

M1A2 Abrams Tank Generator:

•Read applicable technical manuals for the set up and operation of testing procedures

•Performed operator level pressurized air chamber and pressurized water submersion tests

•Performed hot test run for generator with US Army/DoD test station. Monitored oil output pressure and oil back pressure, current, voltages, and temperatures. Manipulated test station switches and pots during tests

•Utilized powered cable hoist in the mounting and removal of generator throughout testing procedure. Used torque wrench and hand tools in securing generator to test stand drive motor

•Obtained generator weight and measured resistance values

•Logged test data values onto printed test data sheets. Authenticated generator test completion/rejection with company assigned stamps, employee number, and signature

WaveJet, Santee, CA (Contract Employee) 2/13 - 1/15

Electro-Mechanical Assembler

•Hand soldered both wiring harnesses & double sided printed circuit boards

•Wire wrapped cable assemblies using tie down posts & zip ties. Insured wire termination points had the necessary stress relief for operational reliability

•Mounted & adjusted mechanical alignment between Electrical Motor and Impeller by Cylindrical Metal Coupler. Insured coupler had enough free play without binding. Secured coupler imbedded set screws.

•Used automated vibration welder to bind both base & lid assemblies. Fastened both power port and switch assemblies using vibration welder. Performed basic set up for die attachment alignment

•In charge of the numeral hot stamping & engraving lid assemblies

•Used company production checklist in the assembling and testing of product

•Developed custom assembly documentation using MS Word. This benefited the foreman and operational supervisor. Also resulted in the ability to look for check marks at each completed assembly procedure. The added benefit was increased production tempo

Best Western Oceanfront Resort, Cocoa Beach, FL

6/11 - 10/12

Houseman

•Provided hotel guests customer service calls with information and incidental supplies at a moments notice

•In-charge of resupply and upkeep of supply rooms. Resulted in ease of access to material

•Performed hands-on grounds keeping to over 5 acres of resort property

•Applied work experience skill sets for Maintenance repairs

US Military Contractor, Camp Taji, Iraq 12/08 - 5/10

Heavy Equipment Maintenance Technician

•Assigned to Tool Room Inventory Control. Repaired, replaced, and returned equipment upon thorough documentation. Cited items location, nomenclature, quantity, and equipment condition onto Excel Spread sheet. Reported results to shop foreman

•Repaired both Pneumatic & Hydraulic Lift Systems

•Refurbished both disc and drum brake systems to full operational capability

•Disposed all applicable HAZMAT to designated containment areas

US Military Contractor, Camp Rustamiyah & Camp Speicher, Iraq

4/07 - 12/08 & 7/04 - 7/05

Light Wheel Mechanic

•Provided basic vehicle maintenance such as lubrication, electrical troubleshooting, mechanical analysis, and reassembly

•Organized equipment and parts for ease of access, usage, and installation

•Multi-tasked job responsibilities to meet mission requirements through diverse skill sets & time management

•Initiated, documented, and closed assigned work orders

Ironwood Communications, Las Vegas, NV 1/06 - 8/06

Satellite Service Technician

•Hands on customer service skills as an invited guest in a customer’s home

•Listened to customer’s insights to Satellite Dish repair issues. Determined the extent of repairs through observation by equipment setup/conditions. Discovered root probable causes

•Focused the necessary parts, tools, and labor towards successful resolution

•Informed customer the extent of repairs in advance and sought customer approval for additional changes affecting their interests

•Conducted walk through inspections with customers upon project completion

ITT Federal Services Corporation. Ft. Irwin, CA 4/01- 2/02

Electronic Technician (COMMEL)

•Served internal US Army customers by performed function tests, preventative maintenance, and custom modifications

•Prioritized, planned, and scheduled daily maintenance tasks

•Issued repair invoices, maintained accurate equipment logs and files

HM Electronics, Inc, San Diego, CA, (Contract Employee)

7/00 - 2/01

RF Technician

•Inspected all cables and probes for serviceability

•Powered bench test equipment; then proceeded to check Return Maintenance Authorization and Refurbishment work racks for First In First Outs repairs

•Operated Oscilloscope and verified both frequency and amplitude to technical checklist

•Used common bench test equipment in troubleshooting low voltage transceivers

•Referenced TTL Logic Data Book for ICs type, voltages and Input/Output parameters

•Soldered ICs and various components to surface mounts and through hole formats with single/double sided PCBs

•Documented completed repairs citing Fault(s) Found, Direct Labor Time, and Parts List to applicable forms and logs

Army National Guard, California & Nevada

1/97 - 9/05 & 9/05 - 12/06

Communication Specialist/Reservist (25U)

•Received Honorable Discharge

•Assigned as first line technician for the installation and repair of field communications equipment

•Targeted High Reliability and possession of reliable spare parts/equipment

•Worked independently or with fellow team members

•Focused on being both flexible and patient towards task completion

EDUCATION

Bachelor of Science Degree, Electronics Engineering Technology, 3/98 – 11/99

ITT Technical Institute, San Diego, CA

Associates in Applied Science Degree, Electronics Technology, 3/94 – 10/95

Heald Institute of Technology, Hayward, CA

Completed RC3 Signal Support Systems Specialist Courses (25U/COMMEL), 5/00

Phases I and II. California Army National Guard, Sacramento, CA

TECHNICAL SKILLS

•Applied 5S Principles. Used Hands On problem solving with outstanding organizational skills.

•Over 20 years applied experience in government service & direct maintenance. Postured as a steward geared for first class service

•Read Schematic Diagrams, Technical Manuals, & Blueprints

•Followed both written and verbal engineer instructions

•Prioritized assigned work to enable multi-tasking

•ISO 9001:2000, Mil-Spec J STD/ IPC 610 Surface Mount and Through Hole Soldering

•Troubleshoot down to component level and performed in process inspections

•Maintained and Operated the following bench test equipment: Oscilloscope, Digital Volt Meter, Frequency Counter, Function Generator, Spectrum Analyzer, Microscope, and Logic Probes

•Personal Computer: Windows 10, MS Word, Oracle, and Excel. Hand Held Bar Scanner

•Opened/closed work orders with SAP. Utilized digital file management and administrative support

•Set-Up/Operated Pneumatic & Electric Power Tools. Master Mechanic Hand Tools

•Submitted suggestions for the continual process improvement of test operation procedures



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