Test Cases Customer Service

Manigandan Jayapal

Kuala Lumpur Mobile: +601*********

Malaysia-57100 E-mail: ************@*****.***

CAREER OBJECTIVE

Strive towards excellence in fast-paced technology companies and to become a Test Technical Consultant. Seeking a challenging and rewarding career in corporate organizations, work in a multidisciplinary and professional environment that envisages professional and personal growth.

PRIFESSIONAL SUMMERY

Overall 3.5 years of experience in Software Testing, Recruitment Process & BPO and customer service support.

2.5 years of experience in Software Testing & experience in working closely with hiring managers, HR departments and having sound knowledge of staffing policies & procedures.

1 year of experience in BPO recruiter and customer service support.

Having experience in manual Software Testing

Having hand on experience in Agile Methodology, SQL queries, DB Testing, Data tracking & reporting. Used to conduct Functional and Integration Testing.

Good Expertise in using SOAP UI 4.6.3 for executing and validating XML requests

Extensive knowledge in Software Development Life Cycle (SDLC) and Software Test Life Cycle (STLC)

Experience in creating Test strategy, Test plan, Test report and defect report.

Expertise in creating Test scenarios, Test cases, Traceability matrix and Test data documents.

Experience in Defect Tracking tool Clear Quest & Test Track and exposure in Configuration management tool (Clear Case) and QTP.

Extensive experience in compensation, benefits, HR policy development, payroll and salary surveys

Focused on improving productivity, increasing efficiency and enhancing quality. Consistently exceeds goals for staffing and retention

Highly effective Recruiter who promotes positive and productive environments. Remains calm and collected in high stress environments

Demonstrate success in human resources management and administration. Fosters upbeat and encouraging work environments.

Motivated Recruiter with experience in interviewing, candidate generation, screening resumes, sourcing and prospecting.

Successfully identifies and closes top industry talent. Human Resources Recruiter accomplished in sourcing, screening, qualifying and closing candidates, as well as coordinating interviews and follows up.

Collaborates well with human resources staff and hiring managers at all levels.

EMPLOYMENT HISTORY

GEVENTECH, Chennai

Jan 2015 – Till Date

Highlights of Contributions:

As part of software testing mostly involved in manual testing of software

Responsible to involve in client communication to perform system analysis

Responsible to involve in test case writing, scenarios preparation, test data preparation.

Responsible for test case execution and report generation for weekly meeting.

Managed the hiring process including the salary negotiations.

Worked in coordination with the human resource managers to understand the goals and requirements of the company.

Recruited personnel in a firm, conducting interviews based on specific selection criterions.

Managed other formalities of employee’s background verifications, screening, and performance review and closing official procedures, including documentation.

Prepared strategies to attract maximum applications and save time.

Made sure that the employee being hired matched the requirements of the clients.

Prepared and estimated the budget required for managing the recruiting process.

AEGIS+, Chennai Jan 2014 - Dec 2014

EDUCATION

B.Tech IT, from SS International University with 60% First Class.

HDCA – Honest Diploma in Computer Application at CSC, Chennai

TECHNICAL SKILLS:

Testing Tools : Junit, Beyond Compare, QTP, Silk central, Soap UI

Database : MySQL, PostgreSQL, Oracle

Defect Tracking Tools : Quality Center10.0, Clear Quest, Test Track

Programming Lang : Basics of Java, SQL, HTML, JavaScript, JQuery

Learning Tool : Selenium, HP QC

Application Server : Apache Tomcat

HRM/Recruitment : Human resource laws expert & Employment laws and practices

Good judgment & Time management

MS Office proficiency for Scheduling, Reporting & Tracking

Sales techniques & Pre-screening candidates

Workforce planning

Human resources policies & Employee handbook development

PROJECT SUMMERY

Project #1 : Real Time Edit (RTE)

Environment : ASP.NET, C#, SQL SERVER 2008, CSS3, JQUERY

Description:

Real Time Edits is a web based portal designed for clients to contact and interact with their specialists who support multiple platforms. The gateway connects client with operator and collaborators to share a screen for purpose of editing documents on a QTA basis, clarification of mark-up or collaboration on design.

This RTE Application has functionality for chat, voice overIP and webcam. RTE Allows for edits to documents in multiple applications PPT, EXCEL, WORD,ADOBE CREATIVE SUITE PRODUCTS. Client will review the document through RTE and OK in real time Collaboration with designers for conceptualization. Client can upload / share a document in RTE

Roles & Responsibility:

Analyzing the Requirements from the client

Preparing Test Scenarios and test cases

Involved in the test-case analysis of online documents editing for collaboration

Develop test cases and prioritize testing activities.

Carry out regression testing every time when changes are made to the code to fix defects.

To prepare plan for System Integration Testing, monitor daily execution for SIT

To validate the reports for SIT and share the updates with Clients on daily basis

Project #2 : Real

Description:

Implementation Management System application serves as the Global Project Management tool and a Master Tracking System for sales pipelines running into implementation(s) for RRD. The application covers the request and implementation aspects of a prospective implementation opportunity.

This solution will integrate all players of the Active Project Team: management, sales leads, delivery heads and the support team heads. Each user accesses a personalized application with the functions he/she has permissions to use based on the role(s) the user belongs to such as Admin, Requester, Operations Support, Reviewers (Operations, Facilities, Finance, IT and HR), Project Manager and View Only.

When a new Implementation prospect arises the Requester creates his own account on IMS to input his request. Request is submitted on IMS and goes to Operations Support for initial screening. In the Process of Operations Support approving the request for review, Operations Support will designate the sequence for review between Operations, Facilities, IT, Finance and HR. Once all review groups have completed their review on IMS, the decision is summarized and submitted by Operations support.

Roles & Responsibility:

Analyzing the Requirements from the client

Preparing Test Scenarios and test cases

Involved in the test-case analysis for each module

Develop test cases and prioritize testing activities.

Carry out regression testing every time when changes are made to the code to fix defects.

To prepare plan for System Integration Testing, monitor daily execution for SIT

To validate the reports for SIT and share the updates with Clients on daily basis

To prepare test data for clients UAT

Participating in weekly project meeting to report TC/issues, Test Execution summary.

To consolidate test reports & test results to be shared with client prior to SIT/UAT

Project #3 : Invoice Portal

Description:

An invoice generation application as part of the day-to-day business activities, the application is shared the data management of the existing ERP used in the enterprise and functioned without affecting the existing system as well as the data. It allows the user to view, browse, modify and authorize the invoices.

Roles & Responsibility:

To attend status call with customer on a daily basis and providing the Project updates

To read and understand the customer requirements.

To be part of ETL testing and leading two modules

To prepare Test scenarios and test cases

Actively monitor the SIT progress and providing Sign off after completion to proceed with UAT

To host and actively participate in defect triage meetings with Development team on a daily basis

To prepare plan for System Integration Testing, monitor daily execution for SIT

To review the RTM prepared by the team, and get it signed off

Project #4 : TrackAct (ios App)

Description:

Track Act mobile app helps a busy person to track time on his/her daily activities and analyses his time management using different Charts.

Roles & Responsibility:

To prepare Test status report on daily basis and Test summary report at the end of every Release

To prepare Master Test Plan, Test strategy Plan, Test Run plan, get it reviewed and signed off by customer

To prepare the System Integration Testing plan with ODS.

To review Test scenarios and test cases developed by the team

To review the Queries written by team for validation

Project #5 : Garments Warehouse Management

Description:

This software is developed to automate the existing manual system of handling the contractor’s salary, order placements details, advance payment details, completion of work details, order completion details, stock maintenance details, payroll processing of all internal staffs. This system was modularized as stock management, payroll management, Order management, work management.

Roles & Responsibility:

To read and understand the customer requirements.

Resource Planning and Effort Estimation

MOM Preparation and publishing

Involved in end to end Functional Testing and Regression testing based on the Test Scenarios and detailed Test Cases.

Involved in Database testing

Root Cause Analysis document preparation

Effective and Timely Coordination with Onsite counterparts & Clients and sending the Daily and Weekly Status Reports

PERSONAL DETAILS

Full Name : Manigandan Jayapal

Father Name : Jayapal

Gender : Male

Marital Status : Single

Languages Known : English and Tamil

Nationality : Indian

E-mail : ************@*****.***

DECLARATION

I declare that the above given information are correct and true to the best of my knowledge

MANIGANDAN J

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