Desktop Support Active Directory

Georg A. Brodzky

*** ******* ***** ** ****, NC 27519

*********@*****.***

Primary Phone: 919-***-****

Desktop Support Analyst 9/2015- Present

Credit Suisse - TekSystems

Provide desktop support via phone, email, and Lync chat.

Active Directory and Group Policy

Configure Windows 7 and 10, Xerox printers

MS Office 2010

MAC OSX

LYNC 2013

Citrix

Remote desktop support

Desktop Support Analyst 4/2003 – 7/2015 Hewlett-Packard, Raleigh NC 27607

Provided support for Social Security Administration call centers.

Performed hardware maintenance, remote software support, troubleshooting hardware, follow up customer resolution, and confidential material handling.

Provided LAN/WAN, desktop, server, mainframe applications, hardware and software support for forty-one Social Security Administration (SSA) sites with over 440 workstations and 10,000 call center agents.

Monitored the following: voice/data circuits, M13 multiplexors, CSU/DSUs, channel banks, ACDs, terminal servers, secure modems, Cisco routers & switches, workstations, printers, and servers (NT, 2000 and XP based)

Performed password resets, create user accounts, install and test software and hardware, setup printers using active directory

Analyzed and recommended system modifications to reduce user problems

Scheduled technician dispatches with various vendors

Performed hardware inventory for the sites

Worked with field technicians to troubleshoot ACD, router and circuit issues: audio, static calls, voicemail, etc.

Assisted in troubleshooting site connectivity issues to remote servers

Utilized Unicenter Service Desk ticketing tool to track and follow up on all customer issues.

Imaged workstations with Windows 2000, Vista, and Windows 7 within the office using Symantec Ghost.

Supported the USPS contract for 2 years. Duties included monitoring postal site wireless access points, upgrading postal scanner software, scanner connectivity issue, and directly reporting to postal area managers,

Production Technician 9/2008 – 11/2008 Veritude - EMC Apex, NC 27539

Tasked with building and cabling EMC server racks during 3rd shift operation.

Tested servers after completion with UNIX based software.

Network Technician 11/2001 – 10/2002 4Frontsystems, Morrisville, NC

Provided network and computer hardware support for the Wake County Public School system.

Worked onsite at a local high school as the lead technician.

Spent a majority of the time creating and imaging hundreds of desktop computers with Windows XP using Symantec Ghost.

Responsibilities included Novell system administration, system security, and hardware maintenance on all computers within the school.

Help Desk Technician 3/2001 - 9/2001 EDS Raleigh, NC

Provided technical support for the United States Postal Service, the largest NT network in the US via Meridian phone system, email, voicemail, and Remedy ticket system.

Responsibilities included maintenance of hardware, remote software support, follow up customer resolution, and confidential material handling.

Proficient knowledge of Microsoft NT OS, MS Outlook, Remedy ticketing software, Meridian phone service, and IBM/NCR POS (Point of Sales) hardware.

Technical Support Agent 3/2000 - 3/2001 Worden Brothers, Inc. Durham, NC

Provided support for Win 95, 98, NT and 2000 for a stock market data provider. Remote installation and troubleshooting of various problems our customers face.

Duties included software testing.

Sonar Technician Third Class (Submarine Qualified) 1/1993 - 1/1999 US Navy Pearl Harbor, HI

Proficient in troubleshooting, repairing and performing maintenance on sonar equipment.

Part of my duties included preparing and interpreting encrypted sonar messages.

Perform operational tests and external adjustments using wiring schematics, IBM tech manuals, and circuit diagrams.

Most often these duties also required operating and performing organizational level maintenance on submarine sonar equipment and combat system interfaces using advanced maintenance practices to locate and correct malfunctions that are beyond the scope of the built-in

Performance Monitoring/Fault Localization function.

EDUCATION 6/1991 Denbigh High School US-VA-Newport News

High School or equivalent

EXPERIENCE

Active Directory and Group Policies, MS Office 2010, Windows 7, 8, 10, Windows Server 2008, 2012, Exchange 2013, Symantec NetBackup, Apple OS 10.10 Symantec Enterprise Vault, VMware, and HP Server hardware platforms.

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