Front Desk Agent
Resume:
Misty Hart
Dallas, Texas 75238
Marriott Springhill Suites 06/30/2016 – Present
Guests Services
Richardson, TX
Greet guests upon arrival and check them into the hotel and out on their departure date. Maintained a welcoming attitude and welcome all services questions and requests. Responsible for answering guests requests for assistance and coordinate with housekeeping, engineering, agents and management to fulfill guests requirements. Collect monies for services rendered during guests stay, routing all calls appropriately and politely, taking messages accurately, handling fax transmissions and for meeting many other guest needs during their stay
Sheraton Suites Market Center Hotel 02/10/2016 06/30/2016
Guests Services
Dallas, TX
Answer telephone calls from guests seeking to make or cancel hotel reservations. Answer guest requests and coordinate with housekeeping, bell staff and management to fulfill guest requests.
Provide guests with access to hotel services ensure that dry cleaning, mail, faxes and ensure packages are delivered in a timely manner. Serve as concierges, assisting guests with ground transportation, restaurant and entertainment reservations also provided other information about the locale.
Intercontinental Dallas Hotel 06/28/2013 – 02/05/2015
Club Lounge Hostess/Front Desk/PBX Operator
Addison, TX
Greets guests upon arrival, oversees the operation of the club lounge. Responsible for a wide variety of
tasks to make sure the guests experience exceptional service. Handle incoming and outgoing phone calls responding to guest requests, disseminate basic hotel information, knowledgeable of procedures and techniques necessary for the smooth operation of the front desk. Display guest orientation and excellent phone manner. Possess a working knowledge of computers.
Monroe Services 10/01/2010 – 06/28/2013
Hostess/Server
Dallas, TX
Cheerfully greeted and seated guests. Maintain a professional appearance at all times. Identified and
expedite food orders when ready and delivered items to tables in a timely manner. Ensured guests had a
memorable experience.
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Homestead Studio Suites 02/01/2006 -09/30/2010
Front Desk Agent/Night Auditor
Irving, TX
Assist guest during the arrival and departure. Responsible for selling rooms and took reservations.
Performed clerical and office duties, handled departmental accounting and financial transactions.
Hotel Reservations Network 09/18/2000- 12/30/2005
Reservations Agent
Dallas, TX
Execute booking agent functions in a hotel industry setting. Arranged for accommodations and group reservations for tourists. Confirm and guarantee reservations via central reservations system.
Marriott Park Central Hotel 02/05/1996-09/01/2000
Front Desk Agent/PBX Operator
Dallas, TX
Check in and check out guests in accordance with hotel credit/cash handling policies in an efficient and friendly manner. Respond to inquiries and problems in an efficient, courteous, and professional manner to achieve maximum customer satisfaction. Resolved guests complaints, assist guests with hotel services. Operate the hotel switchboard and provided quality operations which maximize guests satisfaction. Handled all emergencies according and in a timely manner.
Education
Garland High School, Graduated, June, 1989
Collin Collage, Hotel and Restaurant Management, 2012Present
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