Customer Service Representative

*

DIANE CARR

**** * ******* **. #**** #**

Gladstone, MO 64118

Cell: 816-***-****

Home: 816-***-****

Work: 816-***-****

ac0sdw@r.postjobfree.com

Skills and Tools

Administrative Assisting

Administrative Support Work

Calculator

Cash Handling

Cashier

Computer Literate

Computer Operating

Conflict Management

Conflict Resolution

Copy Machine

Customer Service

Data Entry

Document Scanning

Fax

General Office

Internet Knowledgeable

Management

Microsoft EXCEL

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Multi-line Phone

NCRC SILVER

Reception Work

Retail Sales

Scanner

Supervision

Ten Key

Warehouse / Production

Windows

Work History

Salvation Army kansas city, MO

Customer Service Representative Supervisor 03/2010 - Present Set up donor's pick up date, assign duties to other employees, train new beneficiaries for work therapy, call and confirm pick up dates with prospective donors Correspond with outside companies, churches and other businesses. Assist the Transportation warehouse supervisor when needed. Dispatch trucks to various donors residence, assist driver's when locating a residence. Order supplies, take messages for other supervisors in various departments, direct clients and donors to various departments and outside Salvation Army Corps for assistance. Salvation Army Gladstone, MO

Store Manager/Sr. Assistant Manager 04/2006 - 03/2010 Completed management functions, such as opened and closed store, and bank deposits Provided customer service by greeting and assisting customers. Directed and supervised employees engaged in sales, and reconciled cash receipts Inventoried stock and recorder when inventory drops to a specified level. Trained and evaluated personnel

Enforced safety, health, and security rules

US Uniforms Incorporated North Kansas City, MO

Customer Service Representative 04/2002 - 04/2003

Entered orders for U.S. Postal employees via phone, mail-ins and Internet Filled orders that were shipped incorrectly

Assisted with complaints and calling them after we found a solution to the problem. Assisted with accounts receivable and delinquent accounts Education

High School Diploma

2

Kalamazoo Central High Michigan,, Graduated: 06/1977 Associates

MCCKC, United States

Major: Mental/Social Health Services & Allied Professions Minor: Counseling Psychology

Additional Education

Davenport Business College kalamazoo, MI, UNITED STATES 30 hours

Sanford Brown kansas city, MO, UNITED STATES

30 hours

Additional Accomplishments

dispatcher

safe from harm

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