SHANNON HACKETT

**** *** *** ******, *******, TX 77021

H: 832-***-**** ac0s8t@r.postjobfree.com

PROFESSIONAL SUMMARY

Extremely capable Computer User Support Specialist with 4+ years practice troubleshooting

complex end-user issues. Enthusiastically seeking to bring a vast repertoire of both hardware and

software knowledge to a challenging position at an established company .

SKILLS

Managing multiple projects simultaneously Desktop and laptop repair

Interpersonal skills Internal components installation

Microsoft Exchange 2013 Detail-oriented

Windows Server 2008 Strong communication skills

Windows 7,8, and 10 Self-starter

Active Directory Focused

HTML 5

JavaScript

WORK HISTORY

FIRST COMMUNITY CREDIT UNION

Financial Sales Representative Missouri City, Texas, United States December 2012 - March 2017

Assessed clients' financial situations to develop strategic financial planning solutions.

Researched industry competitors and compiled detailed analysis data.

Built and provided basic end-user troubleshooting and desktop support on Windows systems to ensure

exceptional operation and member service.

JP MORGAN CHASE CALL CENTER

Executive Support Specialist 9720 Katy Freeway Houston, TX April 2009 - October 2012

Proposed technical feasibility solutions for new functional designs and suggested options for performance

improvement of technical objects and software.

Responsible for organizing, investigating and resolving high volume of sensitive, complex issues via

phone and written correspondence from the CEO and other members of Senior Management.

Performed end user support on customer based systems such as online banking, mobile banking, etc. in a

helpdesk/call center environment.

Apply the use of numerous operational systems to track and process the volume and identity of customer

issues and sort them correctly for possible review by Senior Management.

BEST BUY

Computer Repair Agent Houston, Texas, United States April 2007 - March 2009

Maintained accurate hardware and software inventories.

Diagnosed computer technical issues for customers while providing time and money saving solutions to

fix the issues at hand.

Provided base level IT support to non-technical personnel within the business.

Installed software, modified and repaired hardware and resolved technical issues.

Referred major hardware and software problems and defective products to vendors or technicians for

service.

EDUCATION

ASSOCIATE OF ARTS Computer Information Systems

Houston Community College

Houston, TX Current

ACCOMPLISHMENTS

Recipient of individual and departmental awards for providing stellar client service while working at

FCCU. Top 5% in sales and customer service.

Appointed as an End User Support Specialist during the Washington Mutual/Chase bank merger. Traveled

cross-country for over a month to train and develop transitioning branches on how to operate and

troubleshoot in branch operating programs.

Volunteered at the Covenant House Texas as an Outreach Specialist from 2008-2009. Provided at-risk youth

computer training in Microsoft programs to better enhance marketability for job placement in their futures.

References available upon request.

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