Convention Services Manager

CAROLYN MEATTO

OBJECTIVE

Experienced Convention Services Manager with 3+ years in hospitality, focused in Sales & Catering. Organized, dedicated and able to strategize.

EXPERIENCE

Nov 2015-Current Embassy Suites The Woodlands, TX

Convention Services Manager

Perfect & conduct weekly BEO meetings

Responsible for all turnover detailing including catering and group rooms

Achieve over 130% in RevPar on the weekends

Increased food and beverage sales 20% in all events ranging from corporate meetings to family reunions

Upsell menu items such as All Day Meeting Packages

Aided in pre-opening of hotel helping departments remain on schedule and up to Brand Standards

Route group resumes to all departments to ensure smooth check in and overall guest experience

Awarded Most Valuable Team Player at quarterly awards luncheon

Remained within the top 5 Embassy Suites hotels in the world for a consecutive 10 months

January 2014-October 2015 Hilton Garden Inn Houston, TX

SMERF Sales Manager

Responsible for prospecting and revenue goals

Book all Social/SMERF business detailing contracts and creating proposals; assist in booking Corporate groups and catering

Achieve 120% RevPar on the weekends, and 100% of booking goals: $90,000/month in rooms revenue & $40,000/month in catering revenue

Remained the number 1 hotel in Houston on TripAdvisor for consecutive 8 months

Conduct site visits and sales blitz on a weekly basis

Front Desk Agent/Sales Assistant

Answer phone calls according to brand and hotel standards

Awarded Employee of the Month for February 2014

Became familiar with market segments, rates, packages, and promotions

Assist the Sales department with site tours, rooming lists and general clerical work

Promoted to SMERF Sales Manager within 10 months of hire.

Compose nightly shift reports to guarantee communication between all departments

May 2013-Sept 2014 Eleven XI Restaurant & Bar Houston, TX

Head Hostess

Confirm and make reservations with OpenTable Reservation System

Supervise dining room to ensure guest comfort and satisfaction

Assist General Manager with Private Events and Marketing collateral

Assist Chef & General Manager with brainstorming new and innovative bar & menu items

Organize charity events and hotel buy-outs

Responsible for all server & bar banks and server shift close

Oct 2009-Nov 2013 Five Guys Burgers & Fries Cypress, TX

Cook/Cashier

Operate all cooking stations during times of service

Upsell menu items

Instrumental in pre-opening of restaurant, assist General Manager with marketing for Opening Day

Assist General Manager in keeping labor costs to a minimum

Train new staff on brand standards and all cooking stations and cash

EDUCATION

2008-2011 Cypress Woods High School Cypress, TX

High School Diploma

SKILLS

Hilton OnQ PMS, Hilton OnQ R&I, Hotel Salespro, Meeting Broker, Knowland Group, Hilton e-events, OpenTable Reservation System, Aloha POS, Agilysys POS, Radiant POS, Microsoft Office.

ServSafe Food Handler Certificate

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