Customer Service Technical Support

Gabriela Edith Cazares

**** ***** ***.*** ********, Tx 77504

Cellphone: 832-***-****

Email:****.*******@*******.***

Work Experience:

May 2016- Present John K. Zaid & Associates, PLLC

• Assisting in day to day operations

• Receptionist

•Provide Customer Service over the pone

• Provide clients with status update on their case

• Verify balance for different providers

Agust 2015- May 2016 Money Mart Pawn & Jewelry

•Assisting Customers with loans

•Provide Customer Service

November 2014- February 2015 One Stop Tax (seasonal)

• Assisting in day to day operations

•Preparation of taxes

• Assisting customers with questions on important tax documentation June 2010-December 2011 Teleperformance Hispanic.

• Bilingual Customer Service Campaign specialized in technical support for cable and billing January 2012-October 2012 Teleperformance Hispanic. URS (United Recovery Systems) Campaign specialized in collections.

•Bilingual collection specialist for Capital One

October 2012-September 2013 Teleperformance Nearshore North

•Bilingual Customer Service Campaign specialized in technical support for billing February 2014- November 2014 Teleperformance Nearshore Central (Contract)

•Bilingual Customer Service Campaign specialized in technical support for Western Union computers and Hypercom machines

Educational Background:

August 2005-June 2009 Deer Park Highschool Wolters Accelerated Highschool Skills: - Customer Service, Data Entry, 60 wpm

Languages:

• English 100%

• Español 100%

Computer Packages:

• Microsoft Office (Word, PowerPoint, & Excel)

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