Customer Service Sales
Resume:
Norman Gaither
Brooklyn, NY 11226
*************@*****.***
Professional Qualifications
Customer-oriented and resourceful with strong people and time management skills.
Exceptionally organized and results-driven, with the ability to handle demanding situations with ease.
Certified in Microsoft Access and proficient in Microsoft Excel, Word, Outlook, WordPerfect and Quattro Pro.
Professional Experience
Coda Resources, Brooklyn, NY: May 2012 – June 2016
Customer Service Account Manager
Handle designated customer base of over 200 accounts. Enter customers’ orders into the system and determine the proper mode of shipping. Resolve shipping, billing and product issues. Provide operational support to the sales department and sales managers in the field. Assist the Purchasing department by monitoring sales trends and inventory levels to ensure adequate inventory. Process credit card transactions and return authorizations.
United States Census 2010, Non-Response Follow-Up Program: April 2010 – June 2010
Enumerator
Located and conducted census interviews at households that failed to respond to the census.
Central Conference of American Rabbis, New York, NY: October 2004 – April 2009
Customer Service Manager
Managed the processing of all publication orders.
Maintained and archived all end-of-month and year-end materials for the Chief Editor and Controller.
Acted as liaison with our offsite warehouse (Mercedes Distribution) regarding inventory issues, special orders and speed and timing of deliveries.
Provided customer service to all clients via phone, e-mail or fax to ensure customer satisfaction.
Handled all A/R and database activities including payment adjustments, refunds, replacement of damaged items, reimbursements and any credit card issues.
Created all acknowledgements for donations and pledges.
Hebrew University of Jerusalem, Overseas Admissions Office, New York, NY: September 1988 – June 2004
Administrative Assistant
Created and maintained the system for processing student information requests including tracking all inquiries, utilization of information for recruitment visits, and promotional mailings.
Maintained statistical records and provided statistical analysis for recruitment and enrollment planning.
Tracked student loans, provided progress reports and collected over $200,000 from more than 400 alumni of the Hebrew University’s Student Loan Program.
Responsible for the creation, organization and maintenance of contact lists including, but not limited to, study abroad offices.
Processed all requests for study abroad program and created all electronic and hard files for each applicant.
Education and Training
Pace University Learning Center, New York, NY
Completed certification classes: Introduction to Access and Advanced Access
College of Staten Island, City University of New York
Major: Computer Science
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