Willie James Smiley Jr.

**** ******,******* **. *****

(Cell) 313-***-**** (Message) 734-***-****

ac0s5z@r.postjobfree.com

Summary of Qualifications:

Extensive experience and commended performance in computer repair and I.T support roles

Accustomed to working in fast-paced environments that requires strong organized, technical and interpersonal communication skills

Confident and poised while interacting with individuals and groups of all levels

Detailed - oriented and resourceful in completing multiple tasks efficiently and effectively

Able to prioritize work load and fill in a number of positions

Areas of Expertise:

Remedy

Ticketing System

Active Directory

Web site Design

Data Entry

Help Desk

Inventory

Consolidation

Professional Experience:

Help Desk /I.T Support

Oversaw the daily performance of computer systems

Referred major hardware or software problems or defective products to vendors or technicians for service

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

Expand or modify system to serve new purposes or improve work flow

Employment History:

HTC Global Services -Troy, MI. Help Desk Analyst 07/2016 -12/2016

Kelly Services -Troy, MI. Help Desk Analyst 04/2016 - 07/2016

Wayne State VEOP - Detroit, MI Math / Computer Tutor 11/2012 - 04/2016

Hewitt Packard - Pontiac, MI. Help Desk Analyst 05/2014 - 07/2014

Kelly Services - Detroit, MI. Contract Position 08/2010 - 10/2010

Peak Systems -Farmington Hills, MI. Contract Position 04/2010 - 08/2010

Education & Certifications:

Wayne State University – Detroit, MI.

Computer Science Undergraduate Program

Wayne County Community College – Detroit MI.

Computer Science Program

Veterans Educational Opportunity Program – Detroit, MI

Math, Word 2007, PowerPoint 2007, Excel 2007, Access 2007 and Web Design

Information Technologies Center Focus: HOPE - Detroit, MI

Completed Server Technology training course.

Proficient using Microsoft Office Suite 2010 and Active Directory.

Network+ (Comp TIA 2008), MCP for Windows XP (2007), A+ (Comp TIA 2006), Certificate in Customer Service (2006)

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