Customer Service High School

Phatinma D Spears

**** * ***** **

Florence, S.C. 29505

Cell: 843-***-****

ac0s4l@r.postjobfree.com

OBJECTIVE

I would like to be able to effectively utilize my skills as an innovative problem solver. I am able to see the business and technical sides of problems and share uncommon thinking to achieve uncommon positive results. In my current role I am a proven leader, negotiator, and problem solver. I am looking to expand my knowledge and learn new areas of any business.

WORK EXPERIENCE

Cupcake Me Away -Florence, South Carolina 2016- Present (Owner)

Receive cake and dessert orders from various clients.

Ensured working area is clean

Managed and financed home business

Specialized in various cakes and new trends

Specialist for fondant and gum paste

Responsible for start to finish of cakes and desserts.

Assurant -Florence, South Carolina 2011- Present

Senior Customer Service Resolution Specialist for Wells Fargo Property Loss

Help and assist customer care representatives with day-to-day procedures on accounts and to serve as a subject matter expert to resolve complex problems and issues.

Update accounts for accurate and detailed information through inbound and outbound calls from customers that pertain to Hazard Insurance and Property Loss claims.

Balance multiple tasks including call handling, loan level review and call documentation within required metrics.

Report trending claim and processing issues to management so that proper coaching could be implemented.

Effectively operate in working multi-client, multi-functional environment.

Able to serve as back up for Open Items, Exceptions, and Research Department.

Exceled KPI Metrics for 2015 year term including all metrics.

Sykes Enterprise- Kingstree, South Carolina, 11/2010 – 09/2011 Call Center Agent for AT&T Mobility

Inbound calls, regarding bill disputes, calling plans, and making bill credits and adjustments on customers account.

Technical trouble shooting performed on cellular devices for customers.

SCDSN (Pee Dee Center)- Florence, South Carolina

Human Service Assistant 03/2008 - 11/2010

Helped individuals learn how to live in the community independently.

Helped with everyday living task, bathing, eating and commuting from appointments.

Organized outings planned for individuals to familiarize them with living outside of the facility.

Noted individual’s behavior and documented daily activity.

Implemented physical restraints on individuals with behavioral problems as outlined, on their behavior support plan.

Shane's Rib Shack- Florence, South Carolina Shift Manger 03/2007 - 12/2007

Supervised a crew of 4-10 employees for restaurant services.

Interviewed and hired future employees.

Handled customer complaints,

Responsible for all moneys collected throughout each shift.

Handled all bank deposits.

Monthly store inventory.

Planned and organized catering events.

EDUCATION

Wilson High School, Florence, South Carolina, United States

High School Diploma in General Studies, GPA: 3.0 2003 - 2006

IAP- Cake Decorator Certification 2017

Capella University (online) Bachelors in Psychology (In process)

Proficient in Microsoft Word, Office and Excel. Black Knight, DraftTrac Enterprise and AgilSource.MYCSP

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