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Technical Support Customer Service

Location:
Missouri City, TX, 77489
Posted:
June 12, 2017

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Resume:

Fanel Joseph

**** ****** ****** *****

Missouri City, TX 77489

Tel :407-***-****

ac0s46@r.postjobfree.com

Qualifications

I have been a long term associate teacher for HISD for 3 years teaching high math in Madison High School. I am fluent in all levels of French, English and Haitian-Creole.

Education

Technical Skills

IP Protocols Networking- strong Knowledge of Microsoft windows OS ( Win XP, 7, 8 and Server 2003-2008)

Knowledge of LAN& WAN management ( Cisco Switches and Routers, Cabling, VLAN, OSPF, NAT, ACL, Frame-Relay, and Wi-Fi configurations)

Desktop, Laptop, and Printer repair, electronic, troubleshoot, install, and configure

Harris County Juvenile probation Department

Detention Officer

January 4, 2015 Present

Provide youth safety

Log all entry of youth activities

Counsel and redirect their lives

IT Experience

February 2010– November 2013 Walt Disney World Orlando, Florida

Technical Support

Provided users technical information and prevention policies

Managed user account setup and security administration

Developed strong communication, interpersonal relationship, and good technical support Skills

diagnosed, repaired, and replaced hardware, applications, and device drivers

Other Work Experience

March 2002 - December 2010 Westgate Resorts Orlando, Florida

Sales Associate

Coordinated and promoted timeshare sale with good organizational and customer service skills

Negotiated and explained to customers the benefits of owning timeshare

Developed interpersonal skills to resolve customers’ conflict and promoted work professional



Contact this candidate