Customer Service High School
Resume:
Jessica Peña
************@*****.***
SUMMARY
Highly energetic, outgoing and detail oriented. Handle multiple responsibilities simultaneously while providing exceptional customer service. Interested in a position that will allow for personal growth and long term employment.
EXPERIENCE
Wing Stop Chicago, IL
Cashier/Customer Service 11/16 – 02/17
• Process customer payments by cash, debit, gift, and credit card.
• Inquire about guest experience and smooth any issues.
• Managed telephone requests and online orders.
• Coordinate with hostess, floor, and kitchen staff regarding special customer needs.
Giordano’s Chicago, IL
Phone Clerk 01/14 – 11/16
• Managed telephone requests and online orders.
• Wrote up customer orders and processed payments.
• Answer telephone calls regarding reservations, menu questions, and business information.
Allstate Roadside Services- Northbrook, IL (02/17-Present)
A provider of roadside protection products for retail and wholesale partners-GHRN-Payment processor
• Handle moderately complex claim assignments
• Responds to phone inquiries; taking inbound and outbound calls
• Provide appropriate support for claim efforts
• Makes judgments and/or recommendations as appropriate
• Escalates matters of business risks to Team Lead
• Participates in support of business needs
• Adapts projects, programs or methods based on customer or business partner feedback
• Offer suggestions for improvement initiatives
• Balance customer requirements and business needs
Strengths & Expertise
• Hardworking, compassionate, attentive.
• Self-starter and work well in a team.
• Excellent time management and communication skills
• Diverse in learning new methods and systems to maintain a tactful work environment. I am also very dependable, loyal and honest.
• Bilingual and bicultural, with native fluency of English and Spanish
EDUCATION
School Name: Catalyst Maria High School, Chicago IL
High School Diploma (2014
Contact this candidate