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Customer Service Manager

Location:
Temple, TX
Salary:
50,000
Posted:
June 12, 2017

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Resume:

Objective: Seeking a position.

Summary

Experienced professional with 4 1/2 years of specialization as a Geospatial Engineer and Analyst. Oversaw the management, cleaning, and organization of the geospatial database complied from sources including National Geospatial – Intelligence Agency, Army Geospatial Center, and Korean Allies which resulted a 50% increase of map production. Proficient with ARC GIS, ENVI, ERDAS, and Terra Explore. Qualifications include:

T/S SCI Clearance

Security Management

RFI Management

Data Management

Arc GIS

ENVI

Leadership

Customer Service

Advance Geospatial Intelligence Course

Professional Experience

Geospatial Team Lead, Security Manager, U.S. Army, Killeen, Texas March 2015 - June 2016

Managed a team of 5 service member successfully through several major projects resulting in 100% completion of assigned tasks.

Compiled and catalogued data for over 151 major cities in preparation for an organizational refit.

Ensured 100% compliance of physical and cyber security across the organization.

Complied geospatial data into printable map, products and printed hardcopy geospatial information.

Extracted geospatial data from remote sensor imagery, digital data, existing topographic products, and open data sources.

Geospatial Team Lead, Data Manager U.S. Army, Youngsan, Korea February 2014 -February 2015

Improved and managed 20TBs of data with 4 service member which resulted in 50% increase of map production.

Administered 90% of request for information for the region successfully.

Digitized and scanned cultural, topographic, and hydrographic into digital format.

Utilized basic drafting techniques to tailor terrain product and revised specialized topographic maps.

Geospatial Team Lead, U.S. Army, El Paso, Texas November 2011 – January 2014

Facilitated and improved communication of map data across multiple organization during 4 Network Integration and Evaluations.

Evaluated and assessed multiple GIS technologies throughout 4 Network Integration and Evaluations.

Advised all levels of management on geospatial analysis and special map products.

Recorded analysis results to a shared military database

All Wheeled Vehicle Mechanic, U.S Army February 2008 – May 2011

Maintained and serviced 100% the organization vehicles.

Conducted major and minor repairs in a timely manner.

Conducted major recovery operation with limited personnel.

Education and Training

Seeking admission into Virginia Tech for a Bachelor Degree in Geography

Basic Leadership Course (February 2016)

Advance Geospatial Intelligence Course (November 2011)

High School Diploma from San Pedro High School ( May 2006)



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