A self-starter that offers a solid background in delivering high quality, precise work. Highly

adaptable and extremely resourceful who is proficient in a variety of skills while possessing the ability to pick up and comprehend new systems, tools and procedures quickly. Energetic and enthusiastic about this industry and I’m looking for an opportunity to join a dynamic, ambitious company which will continuously challenge my developing and problem solving skills and forge a career.

EDUCATION

BACHELOR OF SCIENCE: University of Wisconsin-Milwaukee 2015 Major: Information Science and Technology

Research Project: Completed a comparative study of the following internet research tools: search engines, meta search engines, meta crawlers, internet directory sites and searchable databases for academic, personal, and commercial research.

EXPERIENCE

SENIOR ADVISOR/MENTOR: Apple - 2014 – present

Assisted customers regarding issues they experienced with their Apple products. Using a variety of techniques and by utilizing various databases I determined root causes and resolved customers technical issues. I coordinated issues with Apple's engineering, and provided feedback and consultation for other advisors in other departments.

I frequently met and exceeded goals for performance and ratings.

I worked as a mentor along a small team and trained over 8500 new tier 2 level support staff members over a 3 month period. OPERATIONS MANAGER: Making Waves - 2013 – present

I manage all current aspects of the business needs including customer service, accounting, inventory, sales, marketing and staffing.

I monitor the business expenses and track payments and credits.

I developed and now maintain the company web site, social media accounts, the SEO and have established a computerized register on the cash counter for maintaining transactional records and customer records.

WEB DEVELOPER: H.I. Solutions - 2014 – present

Consult with clients to outline website goals, illustrate wire frames, and site functionality. Develop user-friendly architecture by programming site navigation, social media links and organizing site content into a logical catalog.

I maintain websites by updating content, implementing new technology and monitoring performance.

REFERENCES PROFESSOR

Khaled Sabha

UWM Professor

414-***-****

MANAGER

Heather Delozier

Apple

747-***-****

MANAGER

Alexander Jameyson

H.I. Solutions

262-***-****

OWNER

Rachel Brandl

Making Waves

262-***-****

262-***-****

MICHAEL STEWART ac0rz3@r.postjobfree.com

PERSONAL

SKILLS

Exceptional problem solving skills who is sell-versed in active listening skills and combines excellent verbal and written communication methods with superb organizational and administrative skills.

Confident, dependable and accurate in carrying out responsibilities to a successful conclusion.

Ability to work effectively in both individual and team oriented environments and can maintain an excellent working relationship with co- workers and supervisors.

Possessing a strong knowledge of computer fundamentals I quickly grasp new routines and explanations and then demonstrate that accuracy, thoroughness and orderliness in performing work assignments.

I recognize the importance of accuracy and I utilize a variety of analytical techniques to solve problems and develop creative solutions to problems when needed in efforts to exceed the desired results.

Knowledge of Ethernet, TCP/IP, network security concepts, firewalls, and routing protocols along with experience with protocol analysis, network analyzers, and packet capture devices utilizing Cisco hardware.

Resourceful, adaptable, assertive, attentive, aware, efficient, detail- oriented, self-motivated, disciplined, excellent listening and empathy skills and extremely energetic.

PROFESSIONAL

SKILLS

SOFTWARE:

Proficient with Adobe Illustrator, Adobe Photoshop, DreamWeaver, Word, Excel, Access, Powerpoint, Pages, Keynote, Numbers, Oracle 12c Database, Microsoft Visual Studio, Linux server, MS Project, MS Visio, SQL Server, MySQL, Xcode, Internet Explorer, Outlook, Outlook Express, Safari, Chrome, Eclipse, NetBeans, InkScape, FileZilla, and the ability to quickly learn and master more.

OPERATING SYSTEMS:

Proficient in Macintosh, Linux and Windows

PROGRAMING LANGUAGES:

Proficient with HTML, CSS, PHP, SQL, TCP/IP, Oracle PL/SQL, Javascript, Java, Swift, C#, XML, PERL, and Python ACHIEVEMENTS Top 5% AppleCare Advisor

Belin Elite Healthcare Student Athlete Scholarship Recipient

Class President of Tremper High School 2007

National Honor Society

HOBBIES

Reading, Hiking, Traveling, Fishing, Golfing, Extreme Sports, Blogging, Day Trading/Investing, Cooking and Child Care

PROJECTS

WEB DESIGN:

Educational, Work and Personal Experiences

Using the latest open source web

technologies including; CSS3, HTML 5, and

JavaScript libraries I designed a user friendly

website through the understanding of color

& font usage, visual hierarchy, and other

fundamental layout principles. Focusing on

accessibility and responsive design for an

enriched end user experience I was able to

create a design that seamlessly adjusted to

different devices and screen sizes. An

optimal cross-browser and device

compatibility.

BUSINESS OVERHAUL:

Making Waves, 2015

Making Waves was a small well-established local business with 2 employees and had over a hundred customers a week. Partnering with the owner we developed a strategic business plan to cover all aspects of the business including customer service, accounting, inventory management, sales, marketing and staffing. We created goals, objectives and a timeline for what we needed to accomplish and when it should be completed by. The major overhaul was when we updated the business digitally; bringing the finances, inventory, sales and business expenditures to a detailed digital report. We created a web site and interact with local consumers via social media and proper SEO. Utilizing these along with well established marketing strategies we have increased business by nearly 25%, over that last year. We developed a point of sales system for maintaining transactional records and customer records and allowing multiple payment methods for the customers including credit/debit cards. We have now increased the number of employees and continue to use new strategies, tools and resources to expand this business. MENTORING:

Apple, Present

By demonstrating subject matter expertise and exceptional instructional presentation skills, I worked with a small team developing an advanced training program for new tier 2 technical advisors. Focusing on customer satisfaction, issue resolution and time management we created an objective based plan that was directed to achieve greater results. Once the program was completed we evaluated mentees technical proficiency over a 3 month span and we saw an increase in customer satisfaction and issue resolution to 96% for the advisors who went through our program and saw a decrease in call handling by over a minute. After evaluation our program was implemented into all new AppleCare trainings. E-COMMERCE DESIGN:

Savaglio Vision Inc., Present

I managed all stages of a Web site

development from the initial design and

architecture to development and

deployment. Using PHP and MySQL I

created an e-commerce database that

held our product inventory catalogs with

multiple sections and features, shopping

cart managers and customer accounts.

Once completed I tested the website for

cross browser compatibility, ease of use,

digital errors and web site stability.

NETWORK CONFIGURATION: Educational Experience, UWM, 2015 Setup and configured a computer network using Cisco devices including switches and routers. It was a networked environment for a business that included multiple departments, a hundred users and the ability to expand as necessary. Once configured we ran multiple network tests and tracers to ensure stability and connections.

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