Business Systems Analyst

EMMANUEL CHAGOLLA

*** ******* ******, ***** ****, California 95060

Phone: 831-***-****

E-mail: **********@*****.***

OBJECTIVE

Seeking the Business Systems Analyst position that will utilize my skills, experience, and knowledge while providing me with an opportunity for professional growth and development.

TOOLS & LANGUAGES

Excel, PowerPoint, Word, Outlook, Oracle SQL, Visual Basic for Applications (VBA), Access.

WORK EXPERIENCE

Central California Alliance for Health, Scotts Valley, CA Jan 2015 - Present

Business Systems Analyst I (Analytics Department)

Accomplishments

Successfully spearheaded the HSP system conversion for the Analytics Operations team.

Provided guidance to peers by conducting trainings, mentoring coworkers, documenting new workflows, motivating the PS team to achieve goals, and accepting new tasks/responsibilities.

Enhanced internal communications by managing weekly collaborative OILs meetings with BSA’s that focused on analyzing policies, system configuration, and creating reports for auditing purposes.

Cultivated relationships with Vendors in order to complete projects on time.

Leveraged the Provider Services and Member Services Departments to acquire a deep understanding of their processes and operations.

Appointed as a Subject Matter Expert (SME) by upper management out of 38 associates.

Duties & Responsibilities

Performed analysis to successfully implement Operational Instruction Letters (OILs) into Alliance Information System.

Effectively created official policies to be presented to leadership.

Managed month end activities including constructing monthly reports, as well as distributing numerous month end reports to internal and external recipients (Provider Capacity & Enrollment Target Reports).

Maintained accuracy, quality and completeness of Joint Operations Committee Reports for Chief Medical Officers.

Provided training for Analytics Operations new hires and Provider Services Data Team.

Performed Project Management task; Created and executed work plans and requirements; Special Match Rule SBAR, HSP Business Requirements – Product enhancement request.

Managed project queues, triaged and prioritized business issues.

West Marine Products, Watsonville, CA Sept 2012 - Jan 2015

Vendor Relations Analyst (Finance Department)

Accomplishments

Created Excel macros that interact with West Marine software.

Reorganized data into Access to make it easy for departments to quickly extract important data.

Implemented weekly collaborative calls with Distribution Centers that focused on returns and inventory decisions.

Lead and implemented new web based Vendor Compliance System (DVStream) which saved West Marine $100,000 dollars annually in labor and freight costs.

Created and wrote Financial Reporting Policies and Procedures; DC Labor Reimbursement by Vendors.

Duties & Responsibilities

Directly managed, forecasted, and analyzed West Marine's vendor Incentive programs, which accounts for approximately $30 million dollars annually.

Managed month end activities including constructing monthly forecast reports, as well as distributing numerous month end accruals to management and executives.

Maintained accuracy, quality and completeness of West Marine's Terms and Conditions database, Schedules, and supplemental Schedules to ensure correct forecasting of Incentive programs.

Responsible for Return To Vendor process and variances, includes researching and analyzing root cause of vendor disputes, negotiating settlements and presenting solutions to West Marine Management.

EDUCATION

California State University, Chico, CA

Bachelor of Science in Entrepreneurship and Small Business Management – June 2008

University of the Basque Country, San Sebastian, Spain

Minor, Advanced Spanish Language Program – Summer 2006

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