Customer Service Manager

ADITI AMIT RAHATE

Mumbai, India

Mobile: 992*-******

E-Mail: *********@*****.***

LinkedIn URL: https://in.linkedin.com/in/aditi-rahate-995a31116 Skype Name: amit.rahate82

Best time to call: Anytime after 9:00 AM (IST)

In pursuit of a challenging position, to deliver effective customer support and leadership skills and also serve as an invaluable asset to the organization

SUMMARY

A result oriented professional with over 13 years of experience in Banking

Vast knowledge of finance regulatory requirements and general bank operations

Adept at leading branch staff in exceeding cash delivery goals while delivering excellent customer service

Extensive experience in working with Banking applications such as EBBS (Electronic Branch Banking System) and Crystal Reports

Exceptional in handling banking software tools such as HOGAN, IMEX, INFO-Trade, CBS-OMS, RCMS- Report wise, Citrix Server, EBBS, Straight2bank

Skilled at educating customers on banking products and recommending best options that meet their short-term and long-term needs

Knowledge of developmental theory and corresponding practice of education

Good interpersonal and organizational skills with the ability to handle day-to-day administrative tasks, including organizing and dealing with customer queries and documentation SKILL SET

Program Management

Employee Management

Performance Management

Risk Management

Staff Development

Client Relationship Management

International Banking

Investments

Marketing

Lesson Planning

Student Development

Revenue Generation

TECHNICAL SKILLS

JAVA programming, MySQL, Computer overview, Dos, Concept, Local Area Network, Windows NT Networking Essential

MS Office and Internet Multimedia

Unix, Programming Logics & Techniques, RDBMS Concepts, Sybase SQL Server

C++ Programming, Software Engineering, ISO Concepts

Developing Desktop Application using VB 6.0

Developing Com Component using Visual C++ 6.0

Java Programming with JDK 1.2 using UML

HTML, DHTML

Scripting

ASP

OMS project applications - Inward and Outward Remittances, E – Alerts, Account Balances, Account Statements, Balance Confirmations, and Audit Confirmations EDUCATION

Bachelor of Commerce from (University), India (2003) LANGUAGE SKILLS

Fluent in English

GLOBAL EXPOSURE

Interacted with clients from Singapore, Dubai and Mauritius EXPERIENCE

Standard Chartered Bank, India Feb 2004 - Till Date Associate Manager

Responsibilities

Initiating regular visits, handling mails, queries and complaints of the clients, by coordinating with various internal departments

Reviewing the customer issues and ensuring that the issues are solved in a timely manner, resulting in customer delight

Coordinating with Logistics team, ICFT Payments team, Item Processing Unit and RCMS team in order to deliver Cash to the clients on time

Handling the project of OMS (Output Management System)

Processing Cash Delivery Requests/Doorstep Banking for the clients who are interested to have their cash delivered at their premises and also arranging of setups for Cash Pickup/Delivery

Administering the Cash counter whenever the staff is unavailable and also managing the Wholesale Banking clients

Preparing confirmations (Audit & Balance) manually in Auditors format

Processing Vendor bills and migrating clients through Customer Channel Migration with self service channels like OMS, E-Alert package, S2B

Restructuring operations and staff and enhanced employee morale to greater performance St. Xavier School, India Month Year - Month Year

Teacher

Responsibilities

Assisted students in developing skills required to fortify their base in English grammar and literature

Prepared effective lesson plans and instructional materials in Social Sciences

Communicated with parents and other team members regarding the progress of the students and planned further instructions

ACHIEVEMENTS

At Standard Chartered Bank, India

Received Spot Award for special Year)

Bagged Super Achiever Award for excellent performance - 2013

Received accolades from Seniors and other Stakeholders for providing outstanding services

Won the award for OMS project at a group level which involved all Asian Countries AVAILABILITY: Willing to relocate at the earliest

References: Available upon request

Contact this candidate